Seasoned Training Officer adept at creating new programs to meet changing stakeholder demands. Detail-oriented team player with strong people and organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Pursuing new professional challenges with room for advancement.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
5
5
Certifications
Work History
Community Engagement and Training Officer (CETO)
International Catholic Migration Commission (ICMC)
05.2024 - 02.2025
Supported employee development through personalized coaching and mentoring sessions.
Delivered culturally sensitive, prevention-focused training using facilitation techniques that engaged diverse audiences.
Assessed skill gaps, identified training needs, and developed tailored training courses accordingly.
Conducted induction training for Refugee Protection Corps (RPCs), equipping them with essential skills for hotline management, handling sensitive disclosures, and providing interpretation support.
Trained RPCs to deliver high-quality sessions, raising overall facilitation standards within the organization.
Managed Refugee Protection Corps (RPCs) by overlooking their schedules, attendance, salaries, and skills, while also supporting their development through induction training, high-quality facilitation coaching, and coordination on GBV case management services including police reporting, shelter monitoring, and counseling.
Fostered strong team dynamics by actively listening, creating a supportive environment, and empowering RPCs to raise concerns and enhance cross-unit communication.
PMER Officer
International Catholic Migration Commission (ICMC)
09.2023 - 04.2024
Contributed to donor report writing, ensuring timely and high-quality submissions that strengthened accountability and transparency.
Managed and improved report submissions across different teams to ensure accurate data.
Established databases and dashboards to enhance internal tracking systems, significantly improving data reporting and project monitoring.
Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
Improved department efficiency by streamlining and implementing reporting processes.
Assistant Drama Teacher Cum Cambridge English Teacher
Primo Dramma
03.2022 - 02.2023
Designed, prepared and executed lessons for Cambridge English learners of different levels.
Designing posters for company events on social networks and answering customer inquiries.
Implemented diverse teaching methods to accommodate different learning styles and abilities among students.
Key Account Manager, Government and Telecommunications
MBS Academy Australia
11.2019 - 09.2020
Company Overview: www.mbs-academy.com.au
Supervised client accounts and customer satisfaction.
Maintained relationships with clients alongside creating training-related content and was in charge of content gamification.
Developed and overlooked training related to health.
Overlooked all program developments.
Designed and facilitated a plan of action for children and schools according to their needs.
Maintained communication with partners and ensured execution of project in a timely manner.
Prepared reports and scheduled the necessary meetings to ensure smooth run of projects.
www.mbs-academy.com.au
Private Tutor
12.2018 - 11.2019
Tutored 5 secondary students in subjects ranging from Science to English.
Developed and implemented comprehensive lesson plans that accommodated specific levels of learners while offering support to make certain each student was able to grasp materials.
Identified, selected, and modified resources to meet student's diverse needs and integrated worksheets to vary lessons and consolidate concepts.
Program Officer
Good Shepherd Services
04.2018 - 11.2018
Taught kids with autism and learning difficulties and partook in guiding them with their sensory development therapies.
Interact with parents and company administration regularly, discussing proposed programs and student progress.
Led children in self-expression through the artistic methods of drama.
Cultivate a positive, vibey atmosphere within the classroom.
Assistant Teacher (Internship)
CT Training and Development
05.2016 - 08.2016
Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
Education
MASTER OF PSYCHOLOGY - INDUSTRIAL AND ORGANIZATIONAL PSYCHOLOGY
UNIVERSITI TUNKU ABDUL RAHMAN
10.2020 - Current
BACHELOR OF SOCIAL SCIENCE (HONS) - PSYCHOLOGY
UNIVERSITI TUNKU ABDUL RAHMAN
FOUNDATION IN ARTS AND SOCIAL SCIENCE - undefined
UNIVERSITI TUNKU ABDUL RAHMAN
SIJIL PELAJARAN MALAYSIA - undefined
SEKOLAH MENENGAH KEBANGSAAN SEREMBAN 2
Skills
Research
Conflict resolution
Creative thinking
Analytical thinking
Training and development
Facilitation techniques
Certification
Introduction to Drum Circle Facilitation
Participations
Choose2Protect Peer Educator Workshop
Education workshop in SMK Tanjung Rambutan
Committee member of the Asian Cultural Society
Organizing committee of UTAR Hola Fest 2016
Organizing Committee of UTAR Fusion Battle 2016
State-level chess competition (Top 10)
Choir competition in the Seremban District in 2008
'Pertandingan Kombo dan Mini Orkestra Sekolah-sekolah Menengah' Negeri Sembilan 2011
Malaysian National Chemistry Quiz 2012
Australian Mathematics Competition - Senior Division 2012
Timeline
Community Engagement and Training Officer (CETO)
International Catholic Migration Commission (ICMC)
05.2024 - 02.2025
PMER Officer
International Catholic Migration Commission (ICMC)
09.2023 - 04.2024
Assistant Drama Teacher Cum Cambridge English Teacher
Primo Dramma
03.2022 - 02.2023
MASTER OF PSYCHOLOGY - INDUSTRIAL AND ORGANIZATIONAL PSYCHOLOGY
UNIVERSITI TUNKU ABDUL RAHMAN
10.2020 - Current
Key Account Manager, Government and Telecommunications
In Processing Caseworker at International Catholic Migration Commission (ICMC)In Processing Caseworker at International Catholic Migration Commission (ICMC)
Quality Assurance and Quality Control Engineer at Muhibbah Steel Industries Sdn BhdQuality Assurance and Quality Control Engineer at Muhibbah Steel Industries Sdn Bhd