Mervin Teo
Transformation Senior Manager
Kuala Lumpur
Summary
Transformation and operations leader with 18 years of experience driving business results through automation and digital enablement (tools), operational excellence and process redesign (process), and leadership and organizational effectiveness (people) across consulting and digital platform businesses across Asia. Proven in improving profitability, cost structures, and performance through data-driven strategy and disciplined execution. Trusted partner to senior leadership in complex, high-impact transformation programs.
Overview
18
18
years of professional experience
3
3
Languages
Work History
Transformation Senior Manager
Renoir Consulting
01.2023 - Current
- Led end-to-end transformation programs in supply chain, operations, and PMO from diagnostics through implementation and benefits realization.
- Delivered cost optimization, cash-flow improvement, and productivity initiatives under high-pressure client environments.
- Translated strategic objectives into executable operating models, governance structures, and performance dashboards.
- Acted as trusted advisor to senior leadership, aligning cross-functional teams on transformation priorities and execution cadence.
Head of Strategy & Planning
Petronas SETEL
01.2021 - 01.2023
- Led corporate strategy, business planning, and performance governance for fuel delivery and mobility services business.
- Drove EBITDA improvement through expansion strategy, acquisition evaluation, and operating cost optimization.
- Owned P&L planning, budgeting, and investment prioritization to support growth and capital efficiency.
- Partnered with operations and commercial teams to translate strategy into execution roadmaps and KPIs.
- Optimised delivery routes, resulting in cost savings of 38%
Performance & Planning Manager
Foodpanda
01.2020 - 01.2021
- Led regional performance and monetization initiatives across multiple APAC markets to improve merchant revenue and platform economics.
- Optimized commission structures, ad products, and vendor prioritization models using advanced analytics.
- Improved sales conversion by 30% and revenue per merchant through pricing, segmentation, and campaign effectiveness programs by 40%
- Aligned product, commercial, and operations teams on growth and monetization strategies.
Strategy & Special Project Manager
GrabFood
01.2019 - 01.2020
- Drove profitability turnaround initiatives across merchant, pricing, and delivery cost structures.
- Delivered major cost reductions through self-delivery business model redesign and workflow optimization.
- Improved customer conversion, basket size, and promotional ROI through data-driven commercial strategies.
- Acted as internal consultant to business leaders, shaping strategic initiatives and execution priorities.
- Overall revenue uplift of 40% GMV in 12 months
Sales & Business Transformation Specialist
Maxis Communications Berhad
01.2017 - 01.2019
- Led revenue growth and churn reduction programs through analytics-driven customer and sales strategies. Up/cross sellng increased by 15% and churn reduced by 28%
- Designed incentive schemes and sales process improvements delivering rapid performance uplift.
- Implemented automation and omni-channel initiatives to improve customer acquisition and experience.
- Partnered with IT and operations teams on system and process modernization programs.
Process Improvement Manager
Astro Measat
01.2013 - 01.2017
- Led operational excellence and cost efficiency initiatives across customer operations and fulfillment.
- Implemented automation and workflow redesign reducing manpower needs while improving SLA performance by 35%
- Improved customer retention and cross-sell effectiveness using segmentation and behavioral analytics. Churn reduced by 19%
- Built business intelligence frameworks to support management decision-making.
Project Manager
Accenture
01.2008 - 01.2013
- Managed regional IT and business transformation programs across banking, oil & gas, government, and media sectors.
- Lead a team of business analyst and technical architect across 3 implementation
- Delivered projects across full SDLC with strong governance on scope, cost, risks, and dependencies.
- Led cross-functional and offshore teams of business analysts and technical specialists.
- Specialized in test strategy, change management, and go-live readiness for enterprise systems.
Education
Bachelor of Science - Electrical & Electronics
University of Bradford
United Kingdom01.2007
High School Diploma - undefined
Royal Military College
Sg Besi, Kuala Lumpur01.2002
Skills
Led multi-market profitability and cost transformation initiatives delivering up to 35% improvement in contribution margin through pricing, commission, and merchant monetization redesign
Reduced operational and fulfillment costs by up to 80% through business model redesign, process automation, and operating workflow optimization
Directed regional performance and planning programs aligning commercial, operations, and product teams across multiple APAC markets to drive sustainable growth
Oversaw strategic expansion, acquisition planning, and P&L governance for fuel delivery and mobility services, improving EBITDA and capital efficiency
Delivered enterprise transformation programs in supply chain, PMO, and service operations as part of management consulting engagements with measurable financial and operational outcomes
Scope & Capabilities
- Business Planning & P&L Management
- Market Expansion & Investment Evaluation
- Operating Model & Process Redesign
- Operational Excellence & Productivity Improvement
- Supply Chain & Service Operations Transformation
- Digital Enablement & Automation
- Cross-Functional Program Governance (PMO)
- Senior Stakeholder & Board-Level Engagement
Additional Information
- Naturally inquisitive, curious in depth and breadth of different industries and its economic dynamics. Passionate about solving pain points via innovation and critical thinking. Key strengths also include versatility, adaptability to situations and grasping of key facts/subjects in a quick manner.
- Professional level in GSuite ,Microsoft Excel and Powerpoint. Proficient in reporting tools; Tableau, Holistics, Business Object, Salesforce
- Active outside work, sports and outdoors is the main passion. Eternal self love journey. Self-awareness & mindful living. Nothing is outright good or bad, just perspective. And impermanence in life.
Timeline
Transformation Senior Manager
Renoir Consulting
01.2023 - Current
Head of Strategy & Planning
Petronas SETEL
01.2021 - 01.2023
Performance & Planning Manager
Foodpanda
01.2020 - 01.2021
Strategy & Special Project Manager
GrabFood
01.2019 - 01.2020
Sales & Business Transformation Specialist
Maxis Communications Berhad
01.2017 - 01.2019
Process Improvement Manager
Astro Measat
01.2013 - 01.2017
Project Manager
Accenture
01.2008 - 01.2013
High School Diploma - undefined
Royal Military College
Bachelor of Science - Electrical & Electronics
University of Bradford