Summary
Overview
Work History
Education
Skills
Timeline
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Mercez Chan

Mercez Chan

Business Administrator
Kuching, Sarawak

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

5
5
years of professional experience
4
4
Languages

Work History

Shop Manager

LA SUERTE
10.2019 - Current
  • Mentored team members to enhance professional development and accountability in workplace.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Monitored and analyzed sales reports to identify opportunities for growth.
  • Raised property accuracy and accountability by creating new automated tracking method.
  • Implemented visual merchandising techniques to attract customers and drive sales, leading to improved store performance.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Organized special events such as product launches or seasonal promotions to generate excitement among customers and boost sales figures.
  • Evaluated employee performance through regular reviews, setting clear expectations, and offering constructive feedback for continuous development.
  • Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Streamlined store operations by delegating tasks efficiently to team members and monitoring progress regularly.
  • Improved staff morale through regular recognition programs, rewards incentives, open communication channels, resulting in lower employee turnover rates.
  • Analyzed sales data to identify trends and create targeted marketing initiatives that catered to the needs of our customer base.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
  • Interacted well with customers to build connections and nurture relationships.
  • Optimized store layout for better customer flow and product visibility, ultimately enhancing the overall shopping experience.
  • Monitored sales performance closely, adjusting pricing strategies as needed to remain competitive in the market while maximizing profitability.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.

Education

Bachelor of Arts - Bachelor of Business Administration With Honours

OPEN UNIVERSITY MALAYSIA
Kuching, Sarawak, Malaysia
04.2001 -

Swinburne Foundation Studies (Engineering/Science)

Swinburne University of Technology Sarawak Campus
Kuching, Sarawak, Malaysia
12.2015

SIJIL PELAJARAN MALAYSIA

SMK TABUAN JAYA
Kuching, Sarawak, Malaysia
12.2013

Skills

Written Communication

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Timeline

Shop Manager

LA SUERTE
10.2019 - Current

Bachelor of Arts - Bachelor of Business Administration With Honours

OPEN UNIVERSITY MALAYSIA
04.2001 -

Swinburne Foundation Studies (Engineering/Science)

Swinburne University of Technology Sarawak Campus

SIJIL PELAJARAN MALAYSIA

SMK TABUAN JAYA
Mercez ChanBusiness Administrator