Mercez Chan
Business Administrator
Kuching, Sarawak
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
4
4
Languages
Work History
Shop Manager
LA SUERTE
10.2019 - Current
- Mentored team members to enhance professional development and accountability in workplace.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Monitored and analyzed sales reports to identify opportunities for growth.
- Raised property accuracy and accountability by creating new automated tracking method.
- Implemented visual merchandising techniques to attract customers and drive sales, leading to improved store performance.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Organized special events such as product launches or seasonal promotions to generate excitement among customers and boost sales figures.
- Evaluated employee performance through regular reviews, setting clear expectations, and offering constructive feedback for continuous development.
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Streamlined store operations by delegating tasks efficiently to team members and monitoring progress regularly.
- Improved staff morale through regular recognition programs, rewards incentives, open communication channels, resulting in lower employee turnover rates.
- Analyzed sales data to identify trends and create targeted marketing initiatives that catered to the needs of our customer base.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
- Interacted well with customers to build connections and nurture relationships.
- Optimized store layout for better customer flow and product visibility, ultimately enhancing the overall shopping experience.
- Monitored sales performance closely, adjusting pricing strategies as needed to remain competitive in the market while maximizing profitability.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Education
Bachelor of Arts - Bachelor of Business Administration With Honours
OPEN UNIVERSITY MALAYSIA
Kuching, Sarawak, Malaysia 04.2001 -
Swinburne Foundation Studies (Engineering/Science)
Swinburne University of Technology Sarawak Campus
Kuching, Sarawak, Malaysia12.2015
SIJIL PELAJARAN MALAYSIA
SMK TABUAN JAYA
Kuching, Sarawak, Malaysia12.2013
Skills
Written Communication
Sales Promotion
Financial Planning
Relationship Building
Team Leadership
Decision-Making
Recruitment and hiring
Problem-solving aptitude
Data Analysis
Business Growth Initiatives
Cost Reduction
Administrative Management
Special Promotions Planning
Cost analysis and savings
Customer Relations
Social Media Marketing
Strategic Planning
Time management abilities
Customer Engagement
Effective Communication
Cosmetology
Adaptability
Business Development
Effective leader
Calendar Management
Contract Administration
Invoicing
P&L Management
Payroll Administration and Timekeeping
Performance Improvement
Staff Management
Customer Service
Self Motivation
Goal Setting
Records Organization and Management
Team Collaboration
Interpersonal Skills
POS Systems
Employee Relations
Quality Assurance
Timeline
Shop Manager
LA SUERTE
10.2019 - Current
Bachelor of Arts - Bachelor of Business Administration With Honours
OPEN UNIVERSITY MALAYSIA
04.2001 -
Swinburne Foundation Studies (Engineering/Science)
Swinburne University of Technology Sarawak Campus
SIJIL PELAJARAN MALAYSIA
SMK TABUAN JAYA