Mercez Chan
Business Administrator
Kuching, Sarawak
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
4
4
Languages
Work History
Shop Manager
LA SUERTE
10.2019 - Current
- Mentored team members to enhance professional development and accountability in workplace.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Monitored and analyzed sales reports to identify opportunities for growth.
- Raised property accuracy and accountability by creating new automated tracking method.
- Implemented visual merchandising techniques to attract customers and drive sales, leading to improved store performance.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Organized special events such as product launches or seasonal promotions to generate excitement among customers and boost sales figures.
- Evaluated employee performance through regular reviews, setting clear expectations, and offering constructive feedback for continuous development.
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Streamlined store operations by delegating tasks efficiently to team members and monitoring progress regularly.
- Improved staff morale through regular recognition programs, rewards incentives, open communication channels, resulting in lower employee turnover rates.
- Analyzed sales data to identify trends and create targeted marketing initiatives that catered to the needs of our customer base.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
- Interacted well with customers to build connections and nurture relationships.
- Optimized store layout for better customer flow and product visibility, ultimately enhancing the overall shopping experience.
- Monitored sales performance closely, adjusting pricing strategies as needed to remain competitive in the market while maximizing profitability.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Education
Bachelor of Arts - Bachelor of Business Administration With Honours
OPEN UNIVERSITY MALAYSIA
Kuching, Sarawak, Malaysia 04.2001 -
Swinburne Foundation Studies (Engineering/Science)
Swinburne University of Technology Sarawak Campus
Kuching, Sarawak, Malaysia12.2015
SIJIL PELAJARAN MALAYSIA
SMK TABUAN JAYA
Kuching, Sarawak, Malaysia12.2013
Skills
Written Communication
undefinedTimeline
Shop Manager
LA SUERTE
10.2019 - Current
Bachelor of Arts - Bachelor of Business Administration With Honours
OPEN UNIVERSITY MALAYSIA
04.2001 -
Swinburne Foundation Studies (Engineering/Science)
Swinburne University of Technology Sarawak Campus
SIJIL PELAJARAN MALAYSIA
SMK TABUAN JAYA
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