Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Meor Muhammad Safwan Bin Rosman

IT Administrator
Kuala Lumpur

Summary

Methodical IT Administrator with 1 years maximizing human and technical resource contributions to optimize business operations. Proponent of integrating emerging technologies to heighten IT activity efficiency. Dedicated to enhancing service outcomes and reducing response times to safeguard consistent business operations.

Overview

5
5
years of professional experience
3
3
Certifications
2
2
Languages

Work History

IT Administrator

Yinson Holdings Berhad
05.2023 - Current
  • Procuring, maintaining, and administering computers and office equipment.
  • Administering corporate software systems.
  • Deploying and enforcing security policies and procedures.
  • Providing IT support and resolving problems for colleagues.
  • Assisting with onboarding of new colleagues.
  • Suggesting and implementing improvements in procedures and equipment.
  • Managing an issues tracking system and reporting on issue resolution SLAs.
  • Publishing knowledge base for IT team and Users.

Field Service Engineer

CTC Global Sdn Bhd
03.2019 - 04.2023
  • Provided exceptional technical support to clients.
  • Assisted in the planning and implementation of a help desk service ticketing system.
  • Demonstrated strong organizational skills through evaluating and prioritizing end-user issues in an effort to minimize interruptions and maximize response times.
  • Created and completed projects in order to bring our department to a higher standard
  • Participated in migration from Windows 7 and XP to Windows 10 and 11.

Education

Diploma in Banking

Universiti Teknologi MARA
Jengka, Pahang
04.2001 -

Skills

System Upgrades

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Accomplishments

  • Star Award for outstanding performance and lasting contribution - 30 October 2020.
  • Star Award for outstanding performance and lasting contribution - 22 October 2021

Certification

CompTIA A+

Timeline

IT Administrator

Yinson Holdings Berhad
05.2023 - Current

Field Service Engineer

CTC Global Sdn Bhd
03.2019 - 04.2023

CompTIA IT Operations Specialist

02-2019

CompTIA Network+

02-2019

CompTIA A+

01-2019

Diploma in Banking

Universiti Teknologi MARA
04.2001 -

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Meor Muhammad Safwan Bin Rosman IT Administrator