MENIK LESTARI
PLANNER CUSTOMER SERVICE OFFICER
Sepang, Selangor,10
Summary
Dynamic planner with extensive experience at Pos Aviation Sdn. Bhd., adept at managing high-priority projects and enhancing team productivity through effective scheduling and decision-making. Proven track record in stakeholder engagement and risk mitigation, driving project success while fostering strong relationships and customer satisfaction.
Professional planner with comprehensive expertise in developing strategic plans and coordinating complex projects. Skilled in resource allocation, timeline management, and data analysis to drive successful outcomes. Strong focus on team collaboration and adaptability to changing needs ensures reliable performance. Known for problem-solving abilities and effective communication.
Overview
18
18
years of professional experience
1
1
Certification
3
3
Languages
Work History
Planner
Pos Aviation Sdn.Bhd
05.2016 - Current
- Collaborated with cross-functional teams to align goals and ensure project success.
- Successfully managed multiple high-priority projects simultaneously while maintaining strict deadlines.
- Worked directly with production personnel to resolve production scheduling issues and conflicts.
- Developed strong relationships with stakeholders, ensuring clear communication and timely resolution of issues.
- Streamlined workflow processes for improved team productivity and project outcomes.
- Prioritized schedules to meet project goals and overall customer satisfaction.
- Managed successful day-to-day operations of projects by maximizing productivity from available resources.
- Engaged in both long and short-term project planning, strategizing for on-time, high-quality deliverables.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
Customer Service Supervisor
Pos Aviation Sdn. Bhd.
02.2016 - 05.2016
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
- Evaluated individual performance metrics to identify areas of improvement, providing targeted coaching to boost results.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
Senior Customer Service Officer
Pos Aviation Sdn. Bhd.
05.2012 - 02.2016
- Assisted in the development of company policies and procedures related to customer service best practices.
- Provided exceptional support during high call volume periods, maintaining a calm demeanor and professional attitude throughout each interaction.
- Collaborated with other departments to ensure seamless coordination in addressing cross-functional challenges faced by customers.
- Led monthly team meetings to discuss performance metrics, share feedback, and set goals for continued improvement.
- Conducted regular quality assurance checks on team member interactions with clients, ensuring adherence to established protocols and guidelines.
- Reviewed internal ticketing system daily to prioritize workload effectively while ensuring timely assistance for all customers.
- Enhanced customer satisfaction by consistently providing prompt and accurate resolutions to inquiries and concerns.
Customer Service Officer
Pos Aviation Sdn. Bhd
05.2007 - 05.2012
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Education
Associate of Arts - MANAGEMENT AIRPORT
SEKOLAH TINGGI PENERBANGAN AVIASI
MENTENG, JAKARTA 04.2001 -
Skills
Data management
Accomplishments
- Achieved on time performance through effectively helping with select manpower.
Additional Information
Certified in IATA Aviation Security (AVSEC)/ DGCA Safety Regulation Training
Complement for Cooperation Extended on the Gulf Air Disciplinary Inquiry from Chief Operating Officer
Certified in Advanced Fraud Detection with Gulf Air Training
Certification
Carrier Liaison Program Training with U.S. Customs and Boarder Protection
Reading Manga
Reading Manga help me with Basic Japanese self-taught and passionate with japanese culture and teamwork dinamics
Timeline
Planner
Pos Aviation Sdn.Bhd
05.2016 - Current
Customer Service Supervisor
Pos Aviation Sdn. Bhd.
02.2016 - 05.2016
Carrier Liaison Program Training with U.S. Customs and Boarder Protection
06-2015
Senior Customer Service Officer
Pos Aviation Sdn. Bhd.
05.2012 - 02.2016
Customer Service Officer
Pos Aviation Sdn. Bhd
05.2007 - 05.2012
Associate of Arts - MANAGEMENT AIRPORT
SEKOLAH TINGGI PENERBANGAN AVIASI
04.2001 -
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