Mencin Ng Nur Syuhadah
Kuala Lumpur,14
Summary
Self having a 3 years of excellent working experience with ground work management level in Maritime Industry which major in Marine Operation (Containers,Tankers) and account management skill. I am here with obtain opportunity to add working experience and gain knowledge in the field of Maritime/Logistic/other industry. In return, self offer my service and determination to be an asset to your company throughout of my working period. Self are detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
8
8
years of post-secondary education
2
2
Languages
Work History
EXCUTIVE, MARINE SERVICE - ASIA
INCHCAPE SHIPPING SERVICES SDN BHD
6 2023 - Current
- Lead in SPOR project which mostly manage principal funds for their PDA/FDA/SOA settlement
- Coordinate with global agent (ASIA PACIFIC) become center point for principal to arrange remittance for each port calls.
- Delivered services to customer/Principal locations within specific timeframes.
- Handling Cash to Master (CTM) calls and becoming intermediary party to connect ship owners & local agent globally for principal Unix Line Pte Ltd
- Coordinate with Showa Nittan Corp for their vessel calling Asia , generate monthly SOA
- Coordinate with LPA and arrange the remittance base on their PDA/FDA for principal Anglo American & Petro China
- Coordinate & monitor PT Pertamina funds by arrange prefunding to LPA
- Liaises with K-Line principal & port agent to settle their FDA settlement.
- Gained strong leadership skills by managing projects from start to finish.
- Resolved problems, improved operations and provided exceptional service.
OPERATION SUPPORT EXCUTIVE
INCHCAPE SHIPPING SERVICES SDN BHD
2021.07 - 2023.06
- Crew change arrangement
- Ensure crew change is handle within port stay for sign on sign off
- Crew to medical/dental ,shore leave/ renew expired seaman passport with their embassy
- Coordinate with transporter vendor / Hotel management and any other 3rd party booking for crew management
- Prepare official documentation for crew sign on/off
- OKTB/ LOG immigration endorsement
- Coordinate and arrange fresh water / bunker sample delivery
- Coordinate with logistics company for ship spare in transit arrangement
- Ensure shipmen/parcel delivered on board
- Liaise with vessel ,owner ,charterers, boarding officers, vendors at respective at respective Ports
- Prepare PDA estimate cost to principle/client
- Update on vessel ETA/ETD in ONEDA/OPTIC ISS system
- Responsible to update all the service voucher from our transporter/vendor in the system
- Responsible to update ISS driver OT claim and Petty Cash Reimbursement
- Trained staff on operating procedures and company services.
- Monitored customer service metrics and provided feedback to team members, upholding quality standards.
CUSTOMER SERVICE ASSISTANT
MEDITTERENIAN SHIPPING COMPANY SDN BHD
2020.10 - 2021.04
- Assist on containers booking for NWC, Scandinavian and Baltic trades
- Assist on checking vessel space and shipper rates before release booking confirmation for to shipper
- Assist sales person form Johor/Penang and Klang to release or revised booking
- Require on revise booking request from shipper and revert to shipper
- Key in data require from shipper into internal system before release booking.
- Streamlined the customer service process for increased efficiency and faster response times.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
Education
Diploma In Nautical Studies - Nautical Studies
Ranaco Education & Training Institute
Terengganu, Kemaman 2017.01 - 2020.04
Sijil Pelajaran Malaysia (SPM) -
S.M.K JINJANG
Jinjang, Selangor, Malaysia 2012.01 - 2016.04
Basic Traning -
Basic Training Oil and Chemical Tanker - undefined
Security Awareness - undefined
Designated Security Duties - undefined
Skills
Clerical Support
undefinedReferences
- MR.SUGUNESHWARAN RAMES,Project Manager Specialist - Asia, Service Delivery, Inchcape Shipping Services Sdn Bhd, +65 97547523, suguneshwaran.rames@iss-shipping.com
- MS. SHIRLEY NG, Senior HR & Admin Executive, MSC - Mediterranean Shipping Company (Malaysia ) Sdn Bhd, shirley.ng@msc.com, MY172-human.resources@msc.com
Timeline
OPERATION SUPPORT EXCUTIVE
INCHCAPE SHIPPING SERVICES SDN BHD
2021.07 - 2023.06
CUSTOMER SERVICE ASSISTANT
MEDITTERENIAN SHIPPING COMPANY SDN BHD
2020.10 - 2021.04
Diploma In Nautical Studies - Nautical Studies
Ranaco Education & Training Institute
2017.01 - 2020.04
Sijil Pelajaran Malaysia (SPM) -
S.M.K JINJANG
2012.01 - 2016.04
EXCUTIVE, MARINE SERVICE - ASIA
INCHCAPE SHIPPING SERVICES SDN BHD
6 2023 - Current
Basic Traning -
Basic Training Oil and Chemical Tanker - undefined
Security Awareness - undefined
Designated Security Duties - undefined
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