Melvin Hor
KULAI,JOHOR
Summary
Experienced luxury retail professional with strong track record in VIP client relationship management and sales performance. Recognized top performer with cross-border experience in Malaysia and Singapore. Skilled in clientele, mentoring, and delivering high-standard brand experience.
Overview
7
7
years of professional experience
9
9
years of post-secondary education
1
1
Certification
Work history
Sales Associate
Hermes Singapore Changi Airport T3
10.2024 - 02.2026
- Assisted in delivering luxury service to international clientele in a busy airport boutique.
- Supported maintenance of visual merchandising and operational standards.
- Displayed knowledge of product craftsmanship and brand history.
- Helped build and maintain VIP client relationships through personalised follow-ups and tailored product recommendations.
- Worked towards meeting individual and store sales targets and KPIs.
- Contributed to product knowledge sharing and training sessions for team members.
- Aided in inventory management, stock organisation, and loss prevention procedures.
Senior Sales Associate
Michael Kors IMM Singapore
01.2024 - 10.2024
- Recognized as top-performing sales associate through consistent target achievement
- Developed and managed strong portfolio of VIP and repeat clients
- Executed clientele strategies including invitations, seasonal previews, and follow-ups
- Mentored junior sales associates and supported onboarding process
- Assisted in visual merchandising and store presentation
Sales Associate
Michael Kors IMM Singapore
01.2022 - 01.2023
- Prepared client invitation for new seasonal item and client telling for maintain the long relationship with client
- Close selling and deliver the brand value for doing mix and match for client
- Boosted store reputation with excellent customer service skills.
- Lead the training of new staff members to improve team efficiency.
- Built strong relationships with clients, leading to increased loyalty.
- Showcased superior communication skills whilst explaining product features and benefits.
- Delivered excellent customer service by understanding and meeting client's luxury needs.
Sales Associate
Michael Kors Johor Premium Outlet
04.2019 - 12.2021
- Achieve sales target and daily task assigned by manager
- Provide excellent service to client and maintain client relationship
- Deliver extraordinary service on inbound and outbound calls/email and social media
- Present the seasonal collection and design inspiration to client
- Use tools and resources to identify and anticipate client needs, in a commitment to maintain a first point of contact resolution
- Address general and product-specific inquiries from our clients and provide clear and concise information as needed
Education
SPM - O Level
SMK KOTA KULAI
Kulai, Johor 01.2010 - 12.2015
Diploma - Marketing
MDIS
Malaysia 01.2016 - 01.2019
Skills
- Luxury Client Experience
- VIP Relationship Management
- High-Value Transaction Handling
- Discretion & Professionalism
- Personalized Clienteling
- Emotional Intelligence
- Brand Storytelling
- Product Knowledge Expertise
- Attention to Detail
- Cross-Cultural Communication
- Team Player
Language
English
Chinese
Malay
Certification
Singapore Excellent Service Award 2023
Singapore Excellent Service Award 2022
Timeline
Sales Associate
Hermes Singapore Changi Airport T3
10.2024 - 02.2026
Senior Sales Associate
Michael Kors IMM Singapore
01.2024 - 10.2024
Sales Associate
Michael Kors IMM Singapore
01.2022 - 01.2023
Sales Associate
Michael Kors Johor Premium Outlet
04.2019 - 12.2021
Diploma - Marketing
MDIS
01.2016 - 01.2019
SPM - O Level
SMK KOTA KULAI
01.2010 - 12.2015