Summary
Overview
Work history
Education
Skills
Language
Certification
Timeline
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Melvin Hor

Melvin Hor

KULAI,JOHOR

Summary

Experienced luxury retail professional with strong track record in VIP client relationship management and sales performance. Recognized top performer with cross-border experience in Malaysia and Singapore. Skilled in clientele, mentoring, and delivering high-standard brand experience.

Overview

7
7
years of professional experience
9
9
years of post-secondary education
1
1
Certification

Work history

Sales Associate

Hermes Singapore Changi Airport T3
2024.10 - 2026.02
  • Assisted in delivering luxury service to international clientele in a busy airport boutique.
  • Supported maintenance of visual merchandising and operational standards.
  • Displayed knowledge of product craftsmanship and brand history.
  • Helped build and maintain VIP client relationships through personalised follow-ups and tailored product recommendations.
  • Worked towards meeting individual and store sales targets and KPIs.
  • Contributed to product knowledge sharing and training sessions for team members.
  • Aided in inventory management, stock organisation, and loss prevention procedures.

Senior Sales Associate

Michael Kors IMM Singapore
2024.01 - 2024.10
  • Recognized as top-performing sales associate through consistent target achievement
  • Developed and managed strong portfolio of VIP and repeat clients
  • Executed clientele strategies including invitations, seasonal previews, and follow-ups
  • Mentored junior sales associates and supported onboarding process
  • Assisted in visual merchandising and store presentation

Sales Associate

Michael Kors IMM Singapore
2022.01 - 2023.01
  • Prepared client invitation for new seasonal item and client telling for maintain the long relationship with client
  • Close selling and deliver the brand value for doing mix and match for client
  • Boosted store reputation with excellent customer service skills.
  • Lead the training of new staff members to improve team efficiency.
  • Built strong relationships with clients, leading to increased loyalty.
  • Showcased superior communication skills whilst explaining product features and benefits.
  • Delivered excellent customer service by understanding and meeting client's luxury needs.

Sales Associate

Michael Kors Johor Premium Outlet
2019.04 - 2021.12
  • Achieve sales target and daily task assigned by manager
  • Provide excellent service to client and maintain client relationship
  • Deliver extraordinary service on inbound and outbound calls/email and social media
  • Present the seasonal collection and design inspiration to client
  • Use tools and resources to identify and anticipate client needs, in a commitment to maintain a first point of contact resolution
  • Address general and product-specific inquiries from our clients and provide clear and concise information as needed

Education

SPM - O Level

SMK KOTA KULAI
Kulai, Johor
2010.01 - 2015.12

Diploma - Marketing

MDIS
Malaysia
2016.01 - 2019.01

Skills

  • Luxury Client Experience
  • VIP Relationship Management
  • High-Value Transaction Handling
  • Discretion & Professionalism
  • Personalized Clienteling
  • Emotional Intelligence
  • Brand Storytelling
  • Product Knowledge Expertise
  • Attention to Detail
  • Cross-Cultural Communication
  • Team Player

Language

English
Chinese
Malay

Certification

Singapore Excellent Service Award 2023

Singapore Excellent Service Award 2022

Timeline

Sales Associate

Hermes Singapore Changi Airport T3
2024.10 - 2026.02

Senior Sales Associate

Michael Kors IMM Singapore
2024.01 - 2024.10

Sales Associate

Michael Kors IMM Singapore
2022.01 - 2023.01

Sales Associate

Michael Kors Johor Premium Outlet
2019.04 - 2021.12

Diploma - Marketing

MDIS
2016.01 - 2019.01

SPM - O Level

SMK KOTA KULAI
2010.01 - 2015.12
Melvin Hor