MELOR BINTI IDRIS

• Established long-term client relationships through consistent delivery of high-quality products and services.
• Enhanced customer satisfaction by streamlining communication channels and improving response times.
• Developed innovative solutions to complex problems, resulting in improved organizational performance.
• Prepared annual data to determine metrics for operational performance.
• Interacted well with customers to build connections and nurture relationships.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Monitored daily cash discrepancies and inventory
• Optimized operational efficiency by redesigning processes, systems, and workspaces for increased productivity.
• Handle and maintain accurate records of all documentation work.
• Prepare, review, and organize necessary documents for operations
• Manage and maintain accurate records, including

reports, invoices, and purchase orders

• Supported senior staff members with daily tasks, resulting in a more streamlined work environment.
• Facilitated efficient communication between departments by distributing important information through emails or physical memos as required.
• Ensured confidentiality of sensitive information by adhering to strict privacy policies when handling documents related to personnel records or legal matters.
• Streamlined expense reporting processes for executives by organizing receipts and preparing reimbursement forms.
• Improved document processing time by efficiently proofreading, formatting, and editing materials before submission or distribution.
• Maintained adequate levels of office supplies inventory, preventing shortages and disruptions in daily operations.
• Optimized meeting room usage by managing reservations effectively to prevent double bookings or conflicts.
• Expedited invoice processing by accurately entering data into financial software programs.
• Contributed to a welcoming office atmosphere by greeting visitors professionally and directing them as needed.
• Enhanced office efficiency by organizing and maintaining filing systems for both physical and digital documents.
• Maintained daily report documents, memos and invoices.
• Scheduled appointments and conducted follow-up calls to clients.
• Entered data into system and updated customer contacts with information to keep records current.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

• Enhanced office organization with regular maintenance of files, records, and supplies inventory.
• Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
• Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
• Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
• Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
• Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
• Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
• Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
• Maintained confidentiality of sensitive information, adhering strictly to privacy policies.
• Managed inventory supplies to prevent shortages, ordering necessary items before depletion.
• Improved response times to customer inquiries, implementing new filing system for quicker access to information.
• Reduced errors in data entry through rigorous attention to detail and double-checking work.
• Supported executive decision-making by providing detailed reports and summaries of office activities.
• Purchased and maintained office supplies.