Mell Salvatore
Administration Executive
Kota Kinabalu, Sabah
Summary
With a proven track record at Sutera Harbour Resort, I excel in office management and customer service, enhancing operational efficiency and client satisfaction. My expertise in Microsoft Office and knack for fostering teamwork have significantly contributed to successful project completions and a high level of repeat business.
Overview
21
21
years of professional experience
2
2
Languages
Work History
Administration Executive
Marina Operations, Sutera Harbour Resort
12.2016 - Current
- Maintained inventory of office supplies, proactively ordering necessary items before depletion to avoid disruptions in daily operations.
- Collaborated with various departments on special projects requiring administrative expertise resulting in successful completion within deadlines.
- Facilitated cross-departmental communication, fostering a collaborative work environment that improved project outcomes.
- Established strong relationships with clients through exceptional customer service, resulting in increased loyalty and satisfaction levels.
- Handled sensitive information with discretion adhering strictly to confidentiality policies protecting company interests.
- Enhanced office efficiency by streamlining administrative processes and implementing time-saving strategies.
- Implemented document management systems, maintaining organized records for easy access and retrieval.
- Championed environmental initiatives within the organization by promoting recycling efforts and energy conservation measures leading to reduced waste production.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and delivery receiving.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Managed daily office operations, negotiated contracts, managed vendor relations and acted as primary liaison with outside organizations.
- Created organized filing system to manage department documents.
- Coordinated office events, seminars and meetings for staff and clients.
- Organized and updated databases, records and other information resources.
- Optimized organizational systems for billing, deposits collections and recordkeeping.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Negotiated and executed contracts on behalf of department.
Berthing Controller
Marina Operations, Sutera Harbour Resort
04.2015 - 12.2016
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Prepared sales and billing sheets, sales reports and account statements.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Assisted in employee appraisals, promotions and terminations based on performance reviews.
- Reported issues to higher management with great detail.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Sales Executive
North Borneo Yachting, Sutera Harbour Resort
06.2013 - 04.2015
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Developed key partnerships, resulting in increased lead generation and cross-selling opportunities.
- Streamlined sales process to improve efficiency, reduce cycle time, and close deals faster.
- Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.
- Managed pipeline efficiently, prioritizing tasks according to urgency/importance while maintaining focus on long-term objectives.
- Reduced operational costs by identifying inefficiencies in sales process and implementing corrective measures.
- Enhanced client satisfaction, providing exceptional after-sales support and maintaining regular communication.
- Secured new clients by developing and implementing strategic sales plans that focused on target industries.
- Streamlined sales processes to reduce cycle times and improve efficiency.
- Cultivated long-term relationships with high-value clients to ensure repeat business and referrals.
- Trained new employees on customer service, money handling and organizing strategies.
- Presented professional image consistent with company's brand values.
- Recorded accurate and efficient records in customer database.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Contributed to event marketing, sales and brand promotion.
Gallery Assistant Cum Luxury Cruise Crew
North Borneo Yachting, Sutera Harbour Resort
07.2010 - 05.2013
- Entered financial transaction data into spreadsheets to maintain accurate financial records for accounting and tax functions.
- Increased gallery efficiency by maintaining accurate records of items inventory.
- Contributed to a welcoming environment for guests by maintaining clean and organized gallery spaces.
- Guided special needs visitors to elevators and around obstructions to improve patrons' gallery experiences.
- Facilitated good gallery visitor flow to enhance viewing experiences and minimize accident potential.
- Addressed visitor service issues and resolved each situation to enable optimum outcome for visitor and gallery.
- Tracked gallery items and recorded sold and removed items to maintain accurate physical and financial inventory.
- Enhanced visitor experience by providing knowledgeable and friendly assistance during gallery tours and events.
- Streamlined daily operations by managing front desk tasks such as answering phones and emails, scheduling appointments and greeting visitors.
- Managed gallery supplies inventories and placed reorders to maintain predetermined stock levels.
- Maintained sales collection records and performed monthly inventory of collection.
Coordinator
Sports & Recreations, Sutera Harbour Resort
02.2004 - 07.2010
- Entered data, prepare reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Provided backup to front desk of the department's outlets to step in to assist with various tasks whenever employee was absent or at lunch.
- Monitored front areas so that questions could be promptly addressed.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Completed monthly payroll for employees.
- Organized and maintained project documentation, enabling quick access to important information and facilitating smoother project transitions.
Education
Bachelor - Industrial And Organizational Psychology
University Malaysia of Sabah
Kota Kinabalu, Sabah, Malaysia 04.2001 -
Skills
Data Entry & Report Preparation
Scheduling Appointments
Office Management
Records & Documents Maintenance & Control
Administrative Support
Teamwork and Collaboration
Customer Service
Microsoft Office
Multitasking
Staff Supervision
Database Management
Written Communication
Timeline
Administration Executive
Marina Operations, Sutera Harbour Resort
12.2016 - Current
Berthing Controller
Marina Operations, Sutera Harbour Resort
04.2015 - 12.2016
Sales Executive
North Borneo Yachting, Sutera Harbour Resort
06.2013 - 04.2015
Gallery Assistant Cum Luxury Cruise Crew
North Borneo Yachting, Sutera Harbour Resort
07.2010 - 05.2013
Coordinator
Sports & Recreations, Sutera Harbour Resort
02.2004 - 07.2010
Bachelor - Industrial And Organizational Psychology
University Malaysia of Sabah
04.2001 -
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