Adobe Photoshop
MELISSA RUBY MOSESS
SENIOR SHIPPING EXECUTIVE
KLANG
Summary
Strategic leader with proven track record in driving organizational success and fostering team collaboration. Adept at developing and implementing high-impact strategies, ensuring operational excellence, and adapting to dynamic business environments. Strong communicator with expertise in project management, financial oversight, and stakeholder engagement, consistently delivering measurable results.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
3
3
Certifications
Work History
EXECUTIVE, SHIPPING DOCUMENTATION
APRIL Far East (MALAYSIA) Sdn.Bhd
09.2023 - 09.2024
- Prepare complete set of documents to export the goods (Invoice, Packing List, Bill of Lading, Certificate of Origin (AIFTA & MPCEPA), Certificate of Analysis.)
- Decent experience in usage of SAP Software
- Have done shipment with payment term (OA, LC, AP & DP)
- Shipment Import/Export (Malaysia, India, Singapore, Taiwan, Philippines, Vietnam)
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
SENIOR SHIPPING EXECUTIVE
KALMART SYSTEMS (M) SDN BHD
03.2020 - 06.2023
- Performed as an all rounder from Admin, Clerk, Shipping Assistant, Training executive for new joiners to dispatch job.
- Prepare contracts for every trade and arrange bookings for shipments to take place accordingly.
- Plan and implement overall shipping strategy.
- Handle cash flow and arrange payments.
- Prepare complete set of documents to export the cargo without any inquiries such as Invoice, Packing List, Bill of Lading, Certificate of Origin (AIFTA & MPCEPA), Certificate of Analysis & Survey Report.
- Updating monthly report (MPOB & RSPO)
- Responsible for license and permit renewal (MPOB, RSPO, MITI).
- Familiar with customs systems (K2)/ E-permit (MITI).
- Appoint & manage forwarding agent.
- Apply customs approval.
- Used shipping record system to organize and prioritize shipping activities (Outlook)
- Oversee the whole shipping process.
- Supervise and oversee shipping team members.
- Build and maintain professional relationships with relevant internal and external stakeholders (such as warehouse workers, vendors, purchasing managers, suppliers etc.)
- Negotiate better pricing (Freight & Forwarding)
- Identify shipping issues and implement solutions in a timely manner.
- Create and present reports for upper management (Daily, Weekly & Monthly)
ASSISTANT PROGRAM PRODUCER (INTERN)
RADIO TELEVISYEN MALAYSIA SDN BHD
07.2018 - 05.2019
- Script writer, duties on and off sets production team assistant
- Create content for social media and Videographer
- Maximized sponsorship value through strategic placement of promotional materials and thoughtful integration into event activities.
- Prepare and distribute script of play to talents and guests.
- Coordinated as floor manager for a music show (ISAI)
Sales Advisor
GROLIER (MALAYSIA) SDN BHD
04.2016 - 11.2016
- Increased sales by offering advice on purchases and promoting additional products.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
- Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.
- Created customized solutions for clients'' unique needs, resulting in enhanced customer loyalty.
- Increased sales by establishing rapport with customers and identifying their needs.
- Participated actively in weekly sales meetings, sharing insights from personal experiences that contributed to team success.
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Demonstrated features, answered questions and offered solutions.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
- Contributed to a positive work environment by mentoring junior staff members on best practices in salesmanship, fostering a culture of continuous improvement.
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Conducted regular follow-ups with clients, ensuring continued satisfaction and generating future business opportunities.
- Managed key accounts, resulting in increased repeat business and higher revenue growth.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Informed customers of promotions to increase sales productivity and volume.
- Met existing customers to review current services and expand sales opportunities.
Customer Service Representative
ASTRO
01.2016 - 03.2016
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
DIPLOMA - FILM STUDIES
Politeknik MeTRo Tasek Gelugor
Tasek Glugor, Penang, Malaysia 01.2016 - 01.2019
SIJIL PELAJARAN MALAYSIA (SPM) - undefined
Sekolah Menengah Kebangsaan Sri Andalas
Taman Andalas, Klang 01.2011 - 01.2015
Skills
Customer relations
Team player
Team leadership
Administrative skills
Problem resolution
Executive support
Workflow planning
Team building
Risk management
Customer retention
Staff training
Interpersonal skills
Certification
Diploma Dean List Award, 2018
Software
Adobe Premier Pro
Microsoft Office
SAP software
Last withdrawn Salary
RM 3700
Expected Salary
RM 4500 - RM 5000
REFERENCE
1) APRIL Far East (MALAYSIA) Sdn.Bhd
Mr.Frank
+60 18 210 4837
2) KALMART SYSTEMS (M) SDN BHD
Mdm.Parames
+60 12 664 3509
3) RADIO TELEVISYEN MALAYSIA SDN BHD
Mdm. Radha
+60 12 457 0803
Timeline
EXECUTIVE, SHIPPING DOCUMENTATION
APRIL Far East (MALAYSIA) Sdn.Bhd
09.2023 - 09.2024
SENIOR SHIPPING EXECUTIVE
KALMART SYSTEMS (M) SDN BHD
03.2020 - 06.2023
ASSISTANT PROGRAM PRODUCER (INTERN)
RADIO TELEVISYEN MALAYSIA SDN BHD
07.2018 - 05.2019
Sales Advisor
GROLIER (MALAYSIA) SDN BHD
04.2016 - 11.2016
Customer Service Representative
ASTRO
01.2016 - 03.2016
DIPLOMA - FILM STUDIES
Politeknik MeTRo Tasek Gelugor
01.2016 - 01.2019
SIJIL PELAJARAN MALAYSIA (SPM) - undefined
Sekolah Menengah Kebangsaan Sri Andalas
01.2011 - 01.2015
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