Summary
Overview
Work History
Education
Skills
Timeline
Generic
MELATI RADUAN

MELATI RADUAN

SENIOR SYSTEM ANALYST
Shah Alam,10

Summary

Experienced System Analyst with over 18 years in delivering end-to-end system solutions across the full Software Development Life Cycle (SDLC). With several years of experience as a developer early in my career, gaining hands-on experience in coding and debugging — skills that continue to support my analytical thinking and solution design. Proficient in requirements gathering, UI/UX prototyping, system and database design, testing, training, and post-implementation support. Adept at engaging stakeholders and translating business needs into effective technical solutions. Certified Professional for Requirements Engineering (CPRE) with a solid track record of successful system implementations in complex environments.

Overview

2026
2026
years of professional experience

Work History

Senior System Analyst

Theta Edge Berhad
Petaling Jaya, Selangor
04.2024 - Current

iRIST System

  • Reviewed and aligned system requirements with existing designs, making necessary updates.
  • Created mockup based on user needs and gathered feedback to improve them.
  • Designed system specifications and database structures to meet business needs.
  • Worked with developers to ensure smooth implementation and integration.
  • Planned and managed testing to meet quality standards.
  • Provided support and troubleshooting to ensure smooth system operation.

Product Manager

HeiTech Padu Berhad
01.2023 - 04.2024

Caring Health System

  • Led a team of analysts in gathering and prioritizing system requirements.
  • Engaged with stakeholders to facilitate requirement workshops and clarify project objectives
  • Delivered gap analyses on legacy systems and defined enhancement strategies.
  • Supervised design delivery and collaborated with cross-functional teams.
  • Oversaw training development and rollout for end-user adoption.

Senior System Analyst

Heitech Padu Berhad
Kuala Lumpur, Kuala Lumpur
2022 - 2023

KPDRM Project

  • Gathered and documented system requirements and business rules.
  • Designed intuitive front-end UI to enhance user experience.
  • Produced system documentation including technical specifications and database structure.

Senior System Analyst

Heitech Padu Berhad
2020 - 2022

Blood Transfusion Integration & HIS Implementation - Cyberjaya Hospital

  • Prepared detailed requirements and technical documentation for HISKKM and Blood Bank system integration to guide developers.
  • Developed and executed test cases, including integration and User Acceptance Testing (UAT), ensuring seamless data flow.
  • Coordinated with stakeholders and developers to clarify requirements and resolve testing issues.
  • Conducted onsite training and system support for hospital staff.
  • Facilitated smooth system adoption and resolved user issues.

Senior System Analyst

Heitech Padu Berhad
2016 - 2020

Clinical Documentation (CD)

  • Facilitated requirement gathering sessions with stakeholders to clarify business needs and document detailed SRS.
  • Designed consistent, user-friendly UI prototypes and documented them in the System Design Documentation (SDD).
  • Developed and structured database tables for the Clinical Documentation module, ensuring efficient data management and scalability.
  • Documented functional requirements, delivering clear programming specifications (PSD) for the development team.
  • Analyzed raw data for accurate data mapping, maintaining integrity and usability across modules.
  • Conducted comprehensive testing and managed User Acceptance Testing (UAT) to ensure quality and alignment with business goals.
  • Provided direct technical support and resolved client issues, including onsite visits, to ensure system functionality and high client satisfaction.

System Analyst

Heitech Padu Berhad
Subang Jaya, Selangor
2011 - 2016

Laboratory Information System (LIS)

  • Collected and analyzed user requirements, conducted business rule gap analysis.
  • Designed user interfaces and implemented relational databases.
  • Produced technical documentation and coordinated UAT.

System Analyst

Encoral Digital Solutions Sdn Bhd
2009 - 2009
  • Studied user requirements to ensure accurate development of application modules.
  • Performed unit testing, and prepared UAT scripts.
  • Conducted user training and resolved system issues and bugs.

Programmer

Ilaunch Sdn Bhd
Shah Alam, Selangor
2006 - 2009
  • Built system features according to specifications.
  • Wrote and fixed code to meet requirements.
  • Collaborated with testers to fix issues.
  • Assisted in system deployment and troubleshooting.

Education

Bachelor of Science - Information Technology

University Malaya
Kuala Lumpur, Malaysia
04.2001 -

Skills

Database design

User interface design

Requirements analysis

User acceptance testing

Software development life cycle

Troubleshooting

Database reporting

Software testing

Application support

API integration

Data modeling

Mobile application development

Requirements gathering

Multitasking

System testing

Timeline

Senior System Analyst

Theta Edge Berhad
04.2024 - Current

Product Manager

HeiTech Padu Berhad
01.2023 - 04.2024

Bachelor of Science - Information Technology

University Malaya
04.2001 -

Senior System Analyst

Heitech Padu Berhad
2022 - 2023

Senior System Analyst

Heitech Padu Berhad
2020 - 2022

Senior System Analyst

Heitech Padu Berhad
2016 - 2020

System Analyst

Heitech Padu Berhad
2011 - 2016

System Analyst

Encoral Digital Solutions Sdn Bhd
2009 - 2009

Programmer

Ilaunch Sdn Bhd
2006 - 2009
MELATI RADUANSENIOR SYSTEM ANALYST