MEL E. FRANCISCO
Technical/Customer ServiceSupport
IRS Pamukid San Fernando Camarines Sur Philippines
Summary
Results-driven leader with positive attitude and passion for providing high-quality advice and guidance to clients. Proven ability to identify customer needs, resolve conflicts and build strong relationships. Possesses excellent problem-solving, communication and interpersonal skills.
Overview
20
20
years of professional experience
1
1
Language
Work History
Advisor1 Customer Service
Concentrix Malaysia
06.2024 - 11.2025
• Handled complex customer inquiries to provide accurate solutions, improving customer satisfaction and reducing call handling time effectively.
• Verified customer information accurately to prevent errors and ensured seamless transaction processing, contributing to improved data integrity and operational accuracy.
• Handled complex customer inquiries efficiently, enhancing first-contact resolution rates and improving overall customer satisfaction levels.• Handled complex customer inquiries to provide accurate solutions, improving customer satisfaction and reducing call handling time effectively.
• Verified customer information accurately to prevent errors and ensured seamless transaction processing, contributing to improved data integrity and operational accuracy.
• Handled complex customer inquiries efficiently, enhancing first-contact resolution rates and improving overall customer satisfaction level.
Assist advertiser on ad related issue and make sure that ads is working properly.
Technical Support Representative
Sutherland Global Services
03.2013 - 12.2022
- Resolve customer issue and make sure that the program is properly working on customer device.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
DEVELOPMENT OFFICER
Gubat St. Anthony Cooperative
02.2006 - 10.2007
- Completed and submitted monthly and yearly reports to support executive decision making.
- Implemented successful approaches to revitalize underperforming product lines and create new profit-generating enterprises.
- Launched new sales training programs to drive continuous profitability improvements.
Education
Post Baccalaureate Degree - Cooperative Management
Polytechnic University of the Philippines
Sta. Mesa Manila, PhilippinesBachelor - Agricultural Technology
Bicol University College of Agriculture
Guinobatan, AlbaySkills
Problem-solving
References
- Vernalyn, Magnaye, SDR Manager, 09174234234, Revenue Accelerator
- Janine, Mercader, Program Supervisor, 09771682456, Sutherland Global Services
- Nonito, Colligwood, CEO, Gubat St. Anthony Cooperative
Disclaimer
I hereby certify the veracity of the information herein.
Timeline
Advisor1 Customer Service
Concentrix Malaysia
06.2024 - 11.2025
Technical Support Representative
Sutherland Global Services
03.2013 - 12.2022
DEVELOPMENT OFFICER
Gubat St. Anthony Cooperative
02.2006 - 10.2007
Bachelor - Agricultural Technology
Bicol University College of Agriculture
Post Baccalaureate Degree - Cooperative Management
Polytechnic University of the Philippines