MEL E. FRANCISCO
Technical/Customer ServiceSupport
IRS Pamukid San Fernando Camarines Sur Philippines
Summary
Results-driven leader with positive attitude and passion for providing high-quality advice and guidance to clients. Proven ability to identify customer needs, resolve conflicts and build strong relationships. Possesses excellent problem-solving, communication and interpersonal skills.
Overview
20
20
years of professional experience
1
1
Language
Work History
Advisor1 Customer Service
Concentrix Malaysia
NU 2 KL Sentral
06.2024 - 11.2025
• Handled complex customer inquiries to provide accurate solutions, improving customer satisfaction and reducing call handling time effectively.
• Verified customer information accurately to prevent errors and ensured seamless transaction processing, contributing to improved data integrity and operational accuracy.
• Handled complex customer inquiries efficiently, enhancing first-contact resolution rates and improving overall customer satisfaction levels.• Handled complex customer inquiries to provide accurate solutions, improving customer satisfaction and reducing call handling time effectively.
• Verified customer information accurately to prevent errors and ensured seamless transaction processing, contributing to improved data integrity and operational accuracy.
• Handled complex customer inquiries efficiently, enhancing first-contact resolution rates and improving overall customer satisfaction level.
Assist advertiser on ad related issue and make sure that ads is working properly.
Technical Support Representative
Sutherland Global Services
Pili Cadlan, Camarines, Sur
03.2013 - 12.2022
- Resolve customer issue and make sure that the program is properly working on customer device.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
DEVELOPMENT OFFICER
Gubat St. Anthony Cooperative
Gubat, Sorsogon
02.2006 - 10.2007
- Completed and submitted monthly and yearly reports to support executive decision making.
- Implemented successful approaches to revitalize underperforming product lines and create new profit-generating enterprises.
- Launched new sales training programs to drive continuous profitability improvements.
Education
Post Baccalaureate Degree - Cooperative Management
Polytechnic University of the Philippines
Sta. Mesa Manila, PhilippinesBachelor - Agricultural Technology
Bicol University College of Agriculture
Guinobatan, AlbaySkills
Problem-solving
Client engagement
Decision-making
References
- Vernalyn, Magnaye, SDR Manager, 09174234234, Revenue Accelerator
- Janine, Mercader, Program Supervisor, 09771682456, Sutherland Global Services
- Nonito, Colligwood, CEO, Gubat St. Anthony Cooperative
Disclaimer
I hereby certify the veracity of the information herein.
Timeline
Advisor1 Customer Service
Concentrix Malaysia
06.2024 - 11.2025
Technical Support Representative
Sutherland Global Services
03.2013 - 12.2022
DEVELOPMENT OFFICER
Gubat St. Anthony Cooperative
02.2006 - 10.2007
Bachelor - Agricultural Technology
Bicol University College of Agriculture
Post Baccalaureate Degree - Cooperative Management
Polytechnic University of the Philippines