MEI JUN LEOW

WMS (Welfare Management System) [ 2022 - Present ]

My Kasih is a non profit organization, supported by DIALOG Berhad that was established by Tan Sri Dr Ngau Boon Keat and his wife Puan Sri Jean. MyKasih’s mission is to help improvised families and students.

Their flagship programmes ‘ Love my Neighbourhood’ food aid programme and ‘Love my School’ student bursary scheme uses the Welfare Management Solution to support in disbursing funds to their recipients. This system resulted in a centralized system of consolidated view of charity programmes, recipients and donors for the Welfare Management System.

This system was revamped in 2022 to support 700K of recipients' nationwide program with Yayasan Hasanah Sumbangan Asas Rahmah 2.0 [ SARA 2024]. A total of RM700 million was delivered through this system. This system is built to support 10 X the current volume.

Product Contribution:

• Lead the revamp of business process work-flows, overseeing a team of 6 business analyst, covering 90% of the solution modules.
• Managed overall project timeline, conducted Sprint Ceremony, backlog grooming and prioritization. Provided transparency and clear communication between internal and external resources as well as stakeholders. Oversaw vendor resource management and provided periodic report and presentation to management [ Head of Digital and Technology, Management Director and Deputy Chairman]
• Coordinated the rollout and deployment of the system for a nation wide roll out across 13 states and 3 territories in Malaysia; covering the user training session for 20 - 30 people across all different departments . Subsequently prepared user guide that led to a 50% decrease in the support inquiries.

TIMS (Terminal Integrated Management System) [ 2021 - Present ]

Dialog has pioneered Pengerang Deep Water terminals in 2009 as the next generation of port and storage terminals. Dialog terminal (5) has 17 tanks and a project value of RM1.6 billion.

The terminal integrated management system manages the tank storage inventory, providing accurate tank storage order placement to cash calculation flows. This system is able to track the storage of oil in the tanks, taking into account leakage, waste water, volumetric calculation of oil to calculate the total rental fee invoiced to customers.

In 2022, there was a project to revise the terminal integrated management system. I provided the following support in this initiative.

Product Contribution:

In 2021- Dialog Terminals Langsat ( DTL) 1, 2 &3, Dialog Terminal Pengerang 5 ( DTP5)

• Analyzed user feedback and captured the functional specifications in Jira that led to the successful TIMs system rollout to provide Order To Cash Process to the Dialog Terminals end users located in Langsat (DTL 1 , 2 , 3) and Pengerang (DTP5) in Johor.
• Facilitated End‑User Training session for 20 - 30 people in a cross-departmental team and created extensive user guide documentation, leading to a 50% decrease in support inquiries.
• Supported deployment by setting up the system configuration for each facility on site.
• Continued ownership post deployment in the role of product ownership and support responsibilities.

In 2024 - Spearheaded the project to extend the existing services to the upcoming Terminal Seraya. [ Ongoing project]

Digital Transformation & Integration:

• Built TIMs Terminal Jetty Mobile App to reduce the paperwork for the terminal user for data entry process eliminating 10 documentation processes per shipment.
• Enhanced Integrated Order To Cash solution to ERP systems such as AX and SAP for TIMs for efficient financial processing.

Business Continuity Planning:

• Implemented an Offline Excel Programme using Excel VBA language for TIMs to support the end user as a contingency plan whenever the system is down with unpredictable reason.

Recycle For Life (RFL) : A recycling application for the users to collect the rewards after recycled the solid waste

Welfare Management System (WMS) : A welfare system that served for non-profit organizations / national governments on managing their allocation to the communities

Whalet: An E-wallet mobile application that consists of fund transfer, send money, split bill, and receive money functions.

• Built Test Script & Test Cases and performed Manual Testing for the projects below
• Performed Regression Testing and ensure all the bugs are resolved to make sure the projects' quality meets the release standard
• Worked closely with BA and Tech to understand the business requirement to ensure the test scenarios covered all the possible criterias
• Ensure the system achieved the quality standards

CBI Banking System in Dubai

• Developed Finance module (Deposit, Fixed Deposit, Telegraphic Transfer, Withdrawal) for the end user to manage the daily transactions
• Developed the EOD module for end user to proceed with the end of day closure
• Developed the UI / UX part in Banking Kiosk System
• Built a Code Generator module to help the teams to generate a set of JSP and Controller files in a standard common format.