MEI GI CHAN
Petaling Jaya,10
Summary
Dynamic professional with a proven track record in client relationship management and critical thinking, demonstrated at Medispec (M) Sdn Bhd by surpassing sales targets. Skilled in leveraging interpersonal and computer skills to enhance operational efficiency and customer satisfaction. Achieved significant growth through strategic problem-solving and leadership, ensuring flexibility and dependability in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Medical Sales Representative
Medispec (M) Sdn Bhd
08.2023 - Current
- Increased sales revenue by consistently meeting and exceeding sales targets through strong relationship building and product knowledge.
- Coordinated with internal teams such as marketing, research and development, and regulatory affairs to provide accurate information to clients regarding products'' specifications, pricing, availability, etc.
- Completed thorough competitor analysis to understand market trends and identify areas of opportunity for growth.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
- Monitored weekly sales to write reports for senior leadership and streamline operational processes.
Shop Manager
Pusat Haiwan Soon Hin Aquarium
01.2021 - 07.2023
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Recruited trained, and mentored a high-performing staff, fostering a positive work environment that encouraged teamwork and collaboration.
- Monitored sales performance closely, adjusting pricing strategies as needed to remain competitive in the market while maximizing profitability.
- Developed promotional campaigns to increase store foot traffic, ultimately boosting overall revenue.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
Info Comms System Cum Hotel Reservation Support
LEX TRAVEL PTE LTD
06.2017 - 12.2020
- Maintained accurate documentation on all systems, ensuring ease of access and reference for troubleshooting purposes.
- Served as primary point of contact for oversea team seeking assistance with technical issues, providing effective resolutions efficiently.
- Documented support procedures, processes and solutions in centralized systems, enabling user self-service.
- Assisted in creating promotional materials highlighting special offers or seasonal packages offered by the hotel.
- Maintained up-to-date knowledge of hotel promotions, rates, and availability for accurate bookings.
- Confirmed group bookings while coordinating with event planners for smooth execution of events at the hotel property.
- Contributed to revenue growth by upselling room upgrades, packages, and additional services during the booking process.
- Monitored competitor pricing strategies, adjusting rates accordingly to remain competitive within the market.
Senior Human Resources Payroll Assistant
CHEMICAL LABORATORY (M) SDN BHD
03.2013 - 05.2017
- Ensured timely processing of payroll, maintaining the highest level of accuracy and professionalism.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Fielded employee inquiries related to reimbursement claim, sick leave and employee assistance.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Scheduled and coordinated interviews between hiring managers and potential candidates.
- Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
- Maintained payroll information by calculating, collecting, and entering data.
- Assisted new hires with completing required forms for accurate setup in the payroll system from their first day onward.
- Maintained accurate records of employee hours, overtime, and leave balances for precise payroll calculations.
- Collaborated with HR to resolve discrepancies and process updates related to employee benefits, deductions, and personal information changes.
- Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
Administrative Assistant Cum Customer Service
CORNERSTONE REALTY
01.2009 - 02.2013
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Handled confidential information with utmost discretion, ensuring sensitive data was protected from unauthorized access.
- Oversaw inventory management, maintaining optimal supply levels while minimizing waste and unnecessary expenses.
- Enhanced property listings and market reach through strategic cold calling and creation of targeted property flyers.
- Streamlined property renovation and repair processes, coordinating with agents, tenants, and contractors to expedite resolution.
- Supported the operations management in planning, executing new project launches and monthly company meetings, maintaining confidentiality, and organizing staff recruitment.
Retail Sales Expert
THE GADGET SHOP TELECOMUNICATION SDN BHD
01.2008 - 12.2008
- Participated in visual merchandising efforts, creating eye-catching displays that attracted customer interest and increased sales potential.
- Participated in regular trainings to stay updated on product knowledge, trends, and sales techniques.
- Actively listened to customers'' needs which resulted in tailored recommendations that suited their preferences ultimately increasing overall satisfaction.
- Handled customer inquiries, resolving issues promptly and professionally while maintaining a positive store reputation.
- Identified upsell opportunities, suggesting additional products or services that would complement the customer''s purchase decision.
- Provided insightful feedback to management regarding customer preferences and market trends, influencing future purchasing decisions.
Education
SPM -
SMK SRI PERMATA
SELANGOR2007
Skills
- Critical Thinking
- Client Relationship Management
- Time Management and Planning
- Problem-solving
- Leadership
- Multitasking
- Goal-Oriented
- Flexibility/Dependability
- Interpersonal Skills
- Computer Skills
Languages
Chinese (Mandarin)
Native language
English
Upper intermediate
B2
Malay
Upper intermediate
B2
Timeline
Medical Sales Representative
Medispec (M) Sdn Bhd
08.2023 - Current
Shop Manager
Pusat Haiwan Soon Hin Aquarium
01.2021 - 07.2023
Info Comms System Cum Hotel Reservation Support
LEX TRAVEL PTE LTD
06.2017 - 12.2020
Senior Human Resources Payroll Assistant
CHEMICAL LABORATORY (M) SDN BHD
03.2013 - 05.2017
Administrative Assistant Cum Customer Service
CORNERSTONE REALTY
01.2009 - 02.2013
Retail Sales Expert
THE GADGET SHOP TELECOMUNICATION SDN BHD
01.2008 - 12.2008
SPM -
SMK SRI PERMATA
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