Mei Fung, June Lim
Assistant Sales Manager
Penang
Summary
Well-versed in developing and implementing effective sales strategies to maximize profits. Talented trainer and personnel developer with good people and problem-solving abilities. Knowledgeable about complying with company standards while increasing efficiency, customer satisfaction and bottom-line profitability.
Proactive Assistant Sales Manager dedicated to handling various tasks with skill and poise. Committed to building talented and successful sales teams through dynamic communication and positive reinforcement. Influential individual proudly working as Assistant Sales Manager bringing more than 10 years helping close lucrative business deals. Flexible and energetic with outstanding presentation and team development skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Assistant Sales Manger
Avnet
6 2015 - 7 2024
- Relationship building, Continually meeting or exceeding sales quotas, Achieve assigned communities' sales goals, Exceptional customer service skills, Identify and explore new business opportunities, Resolve customer complaints, Investigate and solve the inventory problem, Mentor junior staff members, Budget management
- Developed strong client relationships for repeat business and increased referrals.
- Achieved sales targets consistently by driving daily sales activities and managing the sales pipeline effectively.
- Assisted sales team with completing customer transactions and managing issues.
- Boosted sales performance by implementing effective sales strategies and coaching team members.
- Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
- Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
- Managed and developed sales team.
- Analyzed sales data regularly to recognize patterns, capitalize on opportunities, and address areas of concern within the team''s performance metrics.
- Negotiated contracts with clients that balanced profitability with excellent customer service standards.
- Conducted regular team meetings to review progress, address challenges, and motivate staff towards achieving goals.
- Strengthened performance by applying excellent program and project leadership skills.
- Negotiated contracts with key clients to secure long-term partnerships.
- Managed inventory levels to meet sales demands without overstocking.
- Fostered collaborative work environment, encouraging knowledge sharing among team members.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
Assistant Purchasing Manager
Avnet
05.2013 - 06.2015
- Maintained open lines of communication with internal customers throughout the organization, actively addressing concerns related to purchased goods or services.
- Identified cost-saving opportunities through thorough market research and analysis of vendor offerings.
- Championed sustainable procurement practices, promoting environmentally friendly product options and responsible sourcing throughout the supply chain.
- Collaborated with cross-functional teams to align purchasing activities with organizational goals and objectives.
- Organized regular supplier audits to ensure adherence to required quality standards, enhancing overall product integrity across the organization''s supply base.
- Participated in contract negotiations, establishing mutually beneficial terms for both parties involved in the agreement.
- Optimized inventory levels by closely monitoring stock and adjusting orders as necessary to meet business demands.
- Managed supplier relationships, fostering trust and ensuring timely delivery of goods and services.
- Assisted in the development of annual budgets, forecasting procurement needs based on historical trends and upcoming projects.
- Managed a team of junior buyers, providing guidance on best practices while overseeing daily operations within the department.
- Sourced vendors, built relationships, and negotiated prices.
- Performed monthly reconciliation of open purchasing orders.
- Monitored and evaluated vendor performance to determine compliance with quality standards.
- Implemented policies to reduce cost and eliminate waste.
- Negotiated pricing and terms with vendors to secure best value for company.
- Communicated regularly with suppliers to uphold accountability for quality standards and timely delivery of goods.
- Reviewed and approved purchase orders and invoices for accuracy and completeness.
- Monitored inventory levels and avoided shortages with timely replenishment of stock.
- Hired and trained purchasing staff to improve effectiveness of purchasing operations.
Purchasing Executive
Avnet
06.2012 - 05.2013
- Enhanced supplier relations through effective communication, timely follow-ups, and addressing concerns professionally.
- Identified and implemented options to reduce overall product cost such as consolidation, volume discounts and use of low cost transportation alternatives.
- Built and maintained relationships with manufacturer representatives to negotiate pricing, terms, freight and return allowances.
- Implemented a vendor evaluation system to ensure consistent quality standards across all suppliers.
- Optimized inventory levels through effective demand forecasting and data-driven decision-making processes.
- Improved cost efficiency by negotiating contracts with suppliers and reviewing pricing options.
- Conducted supplier audits to verify adherence to company requirements, promoting transparency throughout the supply chain.
- Achieved higher on-time delivery rates by closely monitoring supplier performance metrics and implementing corrective action when needed.
- Saved company over zero in excess inventory costs by detecting flaws in ordering system.
- Managed a team of purchasing professionals, providing guidance and support for their growth and development.
- Collaborated with quality control department to rectify customer complaints or quality issues with inventory.
- Identified potential risks in the supply chain, implementing mitigation strategies to reduce disruptions.
- Reduced lead times for critical items by establishing strategic partnerships with key suppliers.
- Reduced costs by streamlining contract bidding and procurement processes to assure best prices for materials and services.
Customer Service Officer
Avnet
05.2011 - 06.2012
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Provided constructive feedback to peers and management on potential process improvements, aiding continuous enhancement of service quality.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Participated in regular meetings with supervisors to discuss challenges faced during daily operations, identifying opportunities for growth and development.
- Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
- Assisted in training new hires, sharing best practices for delivering outstanding customer experiences consistently.
- Responded to customer requests for products, services, and company information.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved accounting, service and delivery concerns.
Education
Diploma - Business Administration
04.2020 - 05.2022
The Bachelor in Business Administration - Business Administration
01.2022 - 05.2024
Skills
Budget management
Contracts
Cost analysis
Cost savings
Customer satisfaction
Customer service skills
Data-driven insights
Deliveries
Forecast
Inventory
Market research
Mentor
Motivating teams
Negotiating contracts
New business opportunities
Problem-solving
Procurement
Purchasing
Purchasing process
Relationship building
Sales
Sales goals
Sales quotas
Sourcing
Supply chain operations
IOT
Supplier Relationship Management
Vendor evaluation
Supplier negotiation
Supply Chain Optimization
Strategic Sourcing
Material Requirement Planning
Demand forecasting
Cost Analysis
Budget Control
Price Negotiation
Purchase Order Management
Procurement expertise
New Vendor Setup
Cost Reduction
Supplier Relations
Profit and loss understanding
Vendor Sourcing
Inventory Coordination
Vendor Relationship Management
Budget Management
Idnumber
830621-07-5746
Personal Information
- Date of Birth: 1983-06-21
- Nationality: Malaysian
- Driving License: B2 D
Languages
English
Proficient
C2
Malay
Advanced
C1
Chinese (Simplified)
Proficient
C2
Certification
Diploma
Timeline
Bachelor
06-2024
Diploma
06-2022
Wilmington Metropolitan University - The Bachelor in Business Administration, Business Administration
01.2022 - 05.2024
Wilmington Metropolitan University - Diploma, Business Administration
04.2020 - 05.2022
Assistant Purchasing Manager - Avnet
05.2013 - 06.2015
Purchasing Executive - Avnet
06.2012 - 05.2013
Customer Service Officer - Avnet
05.2011 - 06.2012
Assistant Sales Manger - Avnet
6 2015 - 7 2024