Mei Fong Ong
Petaling Jaya
Summary
Strategic Operations and Business Planning Executive with 7 years of experience in commercial scheduling, corporate planning, and business analysis. Coordinates cross-functional teams, analyses performance, monitors KPIs, and drives process improvements through data-driven insights. Delivers operational results and manages stakeholder relationships in fast-paced environments.
Overview
3
3
Languages
13
13
years of professional experience
Work History
Executive Scheduler
Media Prima Berhad
Kuala Lumpur
05.2024 - Current
- Developed monthly scheduling plans and category allocation targets to drive alignment with commercial objectives
- Managed daily commercial scheduling activities to ensure seamless broadcasting operations and optimise airtime utilisation
- Ensure broadcasting schedules align with operational priorities and commercial requirements
- Coordinate closely with broadcasting and merchandising team to resolve operational issues promptly
- Perform business and sales analysis to support the management decision on airtime optimization
- Prepared operational reports and performance analyses to inform senior management decisions
Executive Corporate Planner
Media Prima Berhad
Kuala Lumpur
02.2024 - 04.2024
- Prepared executive presentations and strategic planning reports to facilitate leadership discussions
- Conducted data analysis to identify business trends and operational improvement opportunities that informed strategic initiatives
- Monitored business performance through KPI analysis and performance reporting to inform strategic decisions
- Supported management in decision-making processes in evaluating business performance and strategic initiatives
Customer Support Team Leader
Media Prima Berhad
Kuala Lumpur
10.2023 - 01.2024
- Led day-to-day operations of the customer support team, ensuring high service quality and operational efficiency
- Mentored and coached team members to improve performance and customer satisfaction
- Collaborated with internal departments to resolve escalated customer issues, ensuring timely solutions and customer satisfaction
- Optimised workforce scheduling and workload allocation to enhance team productivity
- Investigated recurring operational issues and implemented corrective actions
- Developed management reports, operational dashboards, and performance analyses to inform strategic decisions
Customer Support Team Leader
Persolkelly
Kuala Lumpur
04.2019 - 10.2023
- Led, trained and developed customer service representatives to achieve service excellence
- Supervised customer support operations in high-volume service environment, ensuring consistent service delivery
- Worked with multiple stakeholders to resolve complex operational issues
- Prepared analytical reports to evaluate operational performance and track service KPIs for informed decision-making
- Identified operational trends and recommended process improvements
- Improved workflow efficiency by streamlining ticket handling and escalation processes
- Supported management with business reporting and operational analysis to enhance strategic planning
Personal Assistant
Fly Mao Sdn Bhd
Muar Town, Johor
10.2017 - 12.2018
- Coordinated staff schedules and maintained confidential documentation
- Compiled monthly expense reports and processed payroll documentation
- Managed supplier payment processes to ensure timely transactions and monitored operational expenditures
- Facilitated administrative and financial operations for restaurant start-up
Vacation Trainee
BDO Malaysia
Kuala Lumpur
10.2016 - 12.2016
- Executed vouching procedures and reconciliations to validate financial accuracy
- Drafted audit confirmation letters and developed supporting schedules for effective audit processes
- Supported audit teams in financial verification and documentation, ensuring compliance with audit standards
- Acquired hands-on experience in auditing practices in auditing standards and financial reporting
Customer Service Executive
VADS Sdn Bhd
Kuala Lumpur
04.2015 - 06.2015
- Managed high-volume inbound customer enquiries to ensure timely resolution of customer issues
- Delivered professional customer service while consistently achieving quality standards to enhance customer satisfaction
- Assisted customers with account migration and service enquiries, facilitating smooth transitions to new services
Part Time Promoter
Lovely Lace Sdn Bhd
Petaling Jaya, Selangor
12.2013 - 09.2014
- Promoted retail products and provided tailored recommendations to enhance customer satisfaction
- Delivered exceptional customer service by addressing enquiries and guiding customers during their shopping experience
- Collaborated with team members to meet daily sales targets and create appealing retail displays
Education
Certificate - Finance, Accounting and Business
Sunway College
Petaling Jaya, Selangor12-2016
Sijil Pelajaran Malaysia -
SMK Sri Permata
Petaling Jaya, Selangor02-2014
Skills
- Airtime optimisation
- KPI reporting
- Performance analysis
- Data reporting
- Process Improvement
- Operational Excellence
- Root cause analysis
- Business operations
- Cross Functional Collaboration
- Team leadership
- Microsoft Office Suite
Languages
Chinese (Mandarin)
English
Bahasa Malaysia
Custom
- Diyanna Binti Mohd Yazid Kong, +6019-908 5905
- Edward Chee Wai Keong, +6017-368 2179
Timeline
Executive Scheduler
Media Prima Berhad
05.2024 - Current
Executive Corporate Planner
Media Prima Berhad
02.2024 - 04.2024
Customer Support Team Leader
Media Prima Berhad
10.2023 - 01.2024
Customer Support Team Leader
Persolkelly
04.2019 - 10.2023
Personal Assistant
Fly Mao Sdn Bhd
10.2017 - 12.2018
Vacation Trainee
BDO Malaysia
10.2016 - 12.2016
Customer Service Executive
VADS Sdn Bhd
04.2015 - 06.2015
Part Time Promoter
Lovely Lace Sdn Bhd
12.2013 - 09.2014
Certificate - Finance, Accounting and Business
Sunway College
Sijil Pelajaran Malaysia -
SMK Sri Permata