Mei Yean Choo
Senior Admin Executive
Petaling Jaya, Selangor
Summary
Experienced professional with over two decades of expertise in customer service and administrative roles. Proficient in team leadership, problem-solving, and effective management strategies. Adaptable and versatile with a proven track record of delivering exceptional results in fast-paced environments. Strong communicator passionate about exceeding customer expectations and driving operational excellence.
Overview
25
25
years of professional experience
2018
2018
years of post-secondary education
4
4
Languages
Work History
Finance & Admin Executive
HTT Travel (M) Sdn Bhd
03.2025 - Current
- Collected data, input records, and protected electronic files.
- Scheduled appointments and meetings, organized materials and prepared rooms.
- Implemented document management system that streamlined filing processes and facilitated easy retrieval of information.
- Reduced operational costs with thorough budget analysis and expense tracking, optimizing resource allocation.
- Handled confidential information with utmost discretion, ensuring sensitive data was protected from unauthorized access.
- Improved data accuracy in internal databases by overseeing meticulous data entry and verification project.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Filed paperwork and organized computer-based information.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Screened personal and business calls and directed to appropriate party.
Business Support Administrator Executive
Rohde & Schwarz Malaysia Sdn Bhd
02.2021 - 08.2024
- Handling of SAP Service Module for Service Administration work.
- Handling of SAP Service Inventory.
- Service Spare Order E2E Process which includes the following task: Performing Spare Ordering and Returning, Managing Spare Part Inventory, Tracking of movement and documentation (include MIGO and MIRO), Any relevant activities part as parcel of Service Parts Order(system and off-system), Stock of spare parts kept in a good manner and proper tracking is established, Place order for critical spare parts in inventory, Order spare parts for services if not available in the inventory, when customer PO is received.
- As a communication channel to customer for project service matters.
- To assist aerospace, shipyard & broadcast Engineer on updates to customer of their progress on project service matters.
- Maintain of ISO 17025 technical procedures and Quality System.
- Ensure tracking of department working standards are established and updated regularly.
- Work with Technical Manager and engineer/technician to ensure that processes are carried out in accordance to ISO 17025 requirements.
- Compose and prepare correspondences, reports, memorandums, agendas and minutes of meetings and assist in the preparation of any materials required for ISO 17025.
- To assist in business official functions.
- Provide general office administration support to the department.
- Streamlined office processes by implementing efficient administrative systems and procedures.
- Increased customer satisfaction with prompt and professional handling of inquiries and concerns.
- Implemented best practices in document management, resulting in better organizational efficiency.
- Served as a liaison between various departments, fostering collaboration and effective information sharing.
- Optimized internal workflows through the introduction of automation tools that streamlined administrative tasks.
- Provided executive support, managing correspondence and travel arrangements while maintaining confidentiality of sensitive information.
- Organized company events and meetings, ensuring smooth execution of logistics and event coordination.
- Reduced office expenses by finding smarter solutions for vendors, suppliers and services.
- Processed employee expense reports quickly to prevent delays in payouts.
- Fostered strong rapport with clients, vendors, and stakeholders through consistent follow-up and communication.
Account & Admin Assistant
Pembinaan Yuen Seng Sdn Bhd
06.2019 - 12.2020
- Account Receivable.
- Account Payable.
- Petty Cash Claim for construction site manager & team manager.
- Arranging transport to construction site.
- All admin relevant works.
- Bank Reconciliation.
- Supplier Recon.
Senior Admin Executive Cum Personal Assistant
Sodick Technology (M) Sdn Bhd
09.2010 - 05.2019
- Overall in charge inventory for company which included: Performing Spare Ordering, Managing Spare Part Inventory, Tracking of movement and documentation - For HQ and branches in Malaysia.
- Any relevant activities part as parcel of Service Parts Order.
- Stock of spare parts kept in a good manner and proper tracking is established - Creating monthly reports for audit purposes.
- Place order for critical spare parts in inventory when customer PO is received.
- Issuing Delivery Orders & Invoices with SAP system for Service & Sales Team.
- Handling packing and delivery for spare parts which include provide HS code, Safety Data Sheet (SDS) for custom clearance.
- Prepare documentation for MITI submission (Japan).
- In-charge whole company operating to ensure the activities are well managed.
- PA to MD / branch manager: To arrange flight schedule, accommodation and transport during MD / branch manager at overseas, To record & arrange MD / branch manager's meeting schedule.
- Train new staff and back up as a team leader.
- Prepare Profit Margin Report, Stock Report, Sales Report, Costing Report.
- Office Maintenance, IT department (purchase and change of company laptops).
- Sales related activities.
- Handling exhibition events which included: Scheduling the machine for exhibit safely arrival at exhibition hall from shipments out from manufacture factory, custom clearance, insurance and etc., Monitoring the unloading progress at exhibition and ensure the machinery are well handled, Discussion with booth designer on build up the booth and well organized, Preparation for door gift, food & beverages for all staffs, manages & clients during exhibition and off exhibition.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues in a timely manner.
- Oversaw inventory management, maintaining optimal supply levels while minimizing waste and unnecessary expenses.
- Planned and executed events for employees and clients and managed logistics and vendor relations.
- Organized company events and conferences, resulting in increased employee engagement and networking opportunities.
- Negotiated contracts with vendors to secure favorable terms and pricing for goods and services procured by the company.
- Managed high-level executive calendars, prioritizing appointments and meetings to optimize time management.
- Scheduled appointments and meetings, organized materials and prepared rooms.
- Implemented document management system that streamlined filing processes and facilitated easy retrieval of information.
- Reduced operational costs with thorough budget analysis and expense tracking, optimizing resource allocation.
- Handled confidential information with utmost discretion, ensuring sensitive data was protected from unauthorized access.
Account Assistant
Kinetics System Malaysia Sdn Bhd
10.2009 - 08.2010
- Handling all the AP works, e.g issuing cheque, preparing currency payments, Bank-in, process TT, etc.
- Partly on AR works, e.g issuing invoices, receipts, etc.
- Updated the information to Germany & US company regarding the procedures on AP & AR.
- Sort out all the incoming emails.
Administrative
Axa Affin Insurance Sdn Bhd
01.2005 - 10.2009
- Data entry for policy creation which scanned from Singapore daily.
- Take care on turnaround time & accuracy.
- Provide training to the new joiner.
- Internally deal with Singapore staff thru email, e.g. complaint letter from Singapore Client.
Account and Admin
Kian Nam Sdn Bhd
03.2002 - 10.2004
- Data entry - process all the sales order to invoice.
- Daily cash closing - collect cash from salesman and bank in daily.
- Store clerk - check store weekly.
- Indoor sales - serve the walk in customer.
Account cum admin
Nam Chuan Sdn Bhd
07.2001 - 01.2002
- Handle AR & AP accounts.
- Upload handheld to system (CP).
- Processing invoices and delivery order - Indoor / walk in sales.
General Clerk
Fetta Marketing
12.2000 - 06.2001
- Key in invoice.
- Customer services.
- Purchasing.
- Expedited document processing by skillfully utilizing office equipment such as scanners, copiers, and fax machines.
- Greeted visitors and answered incoming telephone calls and assisted or directed visitor or caller to appropriate individual or office to foster pleasant service experience.
- Typed letters, e-mails, memorandums and other documents and submitted work to originating staff member for review, changes and approval.
Education
Advanced/Higher/Graduate Diploma - Business Studies/Administration/Management (Admin & Operations)
University of Malaya (UM)
Kuala Lumpur, Malaysia 04.2001 - 12.2018
Primary/Secondary School - "O" Level
Sek Men Yok Bin
Melaka Tengah04-1999
Skills
- Typing
- UBS computing account
- SAP
- Order Processing
Administrative management
Document preparation
File management
Logistical planning
File organization
Record preparation
Front desk management
Administrative leadership
Appointment scheduling
Travel arrangements
Event coordination
Calendar management
Information protection
Meeting scheduling
Senior staff support
Administrative improvement
Travel arrangement
Meeting planning
Order processing
Office record management
Administrative support
Microsoft office
Invoice preparation
Multitasking Abilities
Honest and dependable
Reliable and responsible
Adaptability
Teamwork and collaboration
Excel spreadsheets
Task prioritization
Active listening
Documentation and recordkeeping
Time management abilities
Mail handling
Business administration
Work prioritization
Staff training
Self motivation
Document filing and retrieval
Reliability
Timeline
Finance & Admin Executive
HTT Travel (M) Sdn Bhd
03.2025 - Current
Business Support Administrator Executive
Rohde & Schwarz Malaysia Sdn Bhd
02.2021 - 08.2024
Account & Admin Assistant
Pembinaan Yuen Seng Sdn Bhd
06.2019 - 12.2020
Senior Admin Executive Cum Personal Assistant
Sodick Technology (M) Sdn Bhd
09.2010 - 05.2019
Account Assistant
Kinetics System Malaysia Sdn Bhd
10.2009 - 08.2010
Administrative
Axa Affin Insurance Sdn Bhd
01.2005 - 10.2009
Account and Admin
Kian Nam Sdn Bhd
03.2002 - 10.2004
Account cum admin
Nam Chuan Sdn Bhd
07.2001 - 01.2002
Advanced/Higher/Graduate Diploma - Business Studies/Administration/Management (Admin & Operations)
University of Malaya (UM)
04.2001 - 12.2018
General Clerk
Fetta Marketing
12.2000 - 06.2001
Primary/Secondary School - "O" Level
Sek Men Yok Bin