Summary
Overview
Work History
Education
Skills
Timeline
Generic
Mei Yean Choo

Mei Yean Choo

Senior Admin Executive
Petaling Jaya, Selangor

Summary

Experienced professional with over two decades of expertise in customer service and administrative roles. Proficient in team leadership, problem-solving, and effective management strategies. Adaptable and versatile with a proven track record of delivering exceptional results in fast-paced environments. Strong communicator passionate about exceeding customer expectations and driving operational excellence.

Overview

25
25
years of professional experience
2018
2018
years of post-secondary education
4
4
Languages

Work History

Finance & Admin Executive

HTT Travel (M) Sdn Bhd
03.2025 - Current
  • Collected data, input records, and protected electronic files.
  • Scheduled appointments and meetings, organized materials and prepared rooms.
  • Implemented document management system that streamlined filing processes and facilitated easy retrieval of information.
  • Reduced operational costs with thorough budget analysis and expense tracking, optimizing resource allocation.
  • Handled confidential information with utmost discretion, ensuring sensitive data was protected from unauthorized access.
  • Improved data accuracy in internal databases by overseeing meticulous data entry and verification project.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Filed paperwork and organized computer-based information.
  • Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
  • Screened personal and business calls and directed to appropriate party.

Business Support Administrator Executive

Rohde & Schwarz Malaysia Sdn Bhd
02.2021 - 08.2024
  • Handling of SAP Service Module for Service Administration work.
  • Handling of SAP Service Inventory.
  • Service Spare Order E2E Process which includes the following task: Performing Spare Ordering and Returning, Managing Spare Part Inventory, Tracking of movement and documentation (include MIGO and MIRO), Any relevant activities part as parcel of Service Parts Order(system and off-system), Stock of spare parts kept in a good manner and proper tracking is established, Place order for critical spare parts in inventory, Order spare parts for services if not available in the inventory, when customer PO is received.
  • As a communication channel to customer for project service matters.
  • To assist aerospace, shipyard & broadcast Engineer on updates to customer of their progress on project service matters.
  • Maintain of ISO 17025 technical procedures and Quality System.
  • Ensure tracking of department working standards are established and updated regularly.
  • Work with Technical Manager and engineer/technician to ensure that processes are carried out in accordance to ISO 17025 requirements.
  • Compose and prepare correspondences, reports, memorandums, agendas and minutes of meetings and assist in the preparation of any materials required for ISO 17025.
  • To assist in business official functions.
  • Provide general office administration support to the department.
  • Streamlined office processes by implementing efficient administrative systems and procedures.
  • Increased customer satisfaction with prompt and professional handling of inquiries and concerns.
  • Implemented best practices in document management, resulting in better organizational efficiency.
  • Served as a liaison between various departments, fostering collaboration and effective information sharing.
  • Optimized internal workflows through the introduction of automation tools that streamlined administrative tasks.
  • Provided executive support, managing correspondence and travel arrangements while maintaining confidentiality of sensitive information.
  • Organized company events and meetings, ensuring smooth execution of logistics and event coordination.
  • Reduced office expenses by finding smarter solutions for vendors, suppliers and services.
  • Processed employee expense reports quickly to prevent delays in payouts.
  • Fostered strong rapport with clients, vendors, and stakeholders through consistent follow-up and communication.

Account & Admin Assistant

Pembinaan Yuen Seng Sdn Bhd
06.2019 - 12.2020
  • Account Receivable.
  • Account Payable.
  • Petty Cash Claim for construction site manager & team manager.
  • Arranging transport to construction site.
  • All admin relevant works.
  • Bank Reconciliation.
  • Supplier Recon.

Senior Admin Executive Cum Personal Assistant

Sodick Technology (M) Sdn Bhd
09.2010 - 05.2019
  • Overall in charge inventory for company which included: Performing Spare Ordering, Managing Spare Part Inventory, Tracking of movement and documentation - For HQ and branches in Malaysia.
  • Any relevant activities part as parcel of Service Parts Order.
  • Stock of spare parts kept in a good manner and proper tracking is established - Creating monthly reports for audit purposes.
  • Place order for critical spare parts in inventory when customer PO is received.
  • Issuing Delivery Orders & Invoices with SAP system for Service & Sales Team.
  • Handling packing and delivery for spare parts which include provide HS code, Safety Data Sheet (SDS) for custom clearance.
  • Prepare documentation for MITI submission (Japan).
  • In-charge whole company operating to ensure the activities are well managed.
  • PA to MD / branch manager: To arrange flight schedule, accommodation and transport during MD / branch manager at overseas, To record & arrange MD / branch manager's meeting schedule.
  • Train new staff and back up as a team leader.
  • Prepare Profit Margin Report, Stock Report, Sales Report, Costing Report.
  • Office Maintenance, IT department (purchase and change of company laptops).
  • Sales related activities.
  • Handling exhibition events which included: Scheduling the machine for exhibit safely arrival at exhibition hall from shipments out from manufacture factory, custom clearance, insurance and etc., Monitoring the unloading progress at exhibition and ensure the machinery are well handled, Discussion with booth designer on build up the booth and well organized, Preparation for door gift, food & beverages for all staffs, manages & clients during exhibition and off exhibition.
  • Improved customer satisfaction by promptly addressing inquiries and resolving issues in a timely manner.
  • Oversaw inventory management, maintaining optimal supply levels while minimizing waste and unnecessary expenses.
  • Planned and executed events for employees and clients and managed logistics and vendor relations.
  • Organized company events and conferences, resulting in increased employee engagement and networking opportunities.
  • Negotiated contracts with vendors to secure favorable terms and pricing for goods and services procured by the company.
  • Managed high-level executive calendars, prioritizing appointments and meetings to optimize time management.
  • Scheduled appointments and meetings, organized materials and prepared rooms.
  • Implemented document management system that streamlined filing processes and facilitated easy retrieval of information.
  • Reduced operational costs with thorough budget analysis and expense tracking, optimizing resource allocation.
  • Handled confidential information with utmost discretion, ensuring sensitive data was protected from unauthorized access.

Account Assistant

Kinetics System Malaysia Sdn Bhd
10.2009 - 08.2010
  • Handling all the AP works, e.g issuing cheque, preparing currency payments, Bank-in, process TT, etc.
  • Partly on AR works, e.g issuing invoices, receipts, etc.
  • Updated the information to Germany & US company regarding the procedures on AP & AR.
  • Sort out all the incoming emails.

Administrative

Axa Affin Insurance Sdn Bhd
01.2005 - 10.2009
  • Data entry for policy creation which scanned from Singapore daily.
  • Take care on turnaround time & accuracy.
  • Provide training to the new joiner.
  • Internally deal with Singapore staff thru email, e.g. complaint letter from Singapore Client.

Account and Admin

Kian Nam Sdn Bhd
03.2002 - 10.2004
  • Data entry - process all the sales order to invoice.
  • Daily cash closing - collect cash from salesman and bank in daily.
  • Store clerk - check store weekly.
  • Indoor sales - serve the walk in customer.

Account cum admin

Nam Chuan Sdn Bhd
07.2001 - 01.2002
  • Handle AR & AP accounts.
  • Upload handheld to system (CP).
  • Processing invoices and delivery order - Indoor / walk in sales.

General Clerk

Fetta Marketing
12.2000 - 06.2001
  • Key in invoice.
  • Customer services.
  • Purchasing.
  • Expedited document processing by skillfully utilizing office equipment such as scanners, copiers, and fax machines.
  • Greeted visitors and answered incoming telephone calls and assisted or directed visitor or caller to appropriate individual or office to foster pleasant service experience.
  • Typed letters, e-mails, memorandums and other documents and submitted work to originating staff member for review, changes and approval.

Education

Advanced/Higher/Graduate Diploma - Business Studies/Administration/Management (Admin & Operations)

University of Malaya (UM)
Kuala Lumpur, Malaysia
04.2001 - 12.2018

Primary/Secondary School - "O" Level

Sek Men Yok Bin
Melaka Tengah
04-1999

Skills

  • Typing
  • UBS computing account
  • SAP
  • Order Processing

    • Administrative management

    Document preparation

    File management

    Logistical planning

    File organization

    Record preparation

    Front desk management

    Administrative leadership

    Appointment scheduling

    Travel arrangements

    Event coordination

    Calendar management

    Information protection

    Meeting scheduling

    Senior staff support

    Administrative improvement

    Travel arrangement

    Meeting planning

    Order processing

    Office record management

    Administrative support

    Microsoft office

    Invoice preparation

    Multitasking Abilities

    Honest and dependable

    Reliable and responsible

    Adaptability

    Teamwork and collaboration

    Excel spreadsheets

    Task prioritization

    Active listening

    Documentation and recordkeeping

    Time management abilities

    Mail handling

    Business administration

    Work prioritization

    Staff training

    Self motivation

    Document filing and retrieval

    Reliability

Timeline

Finance & Admin Executive

HTT Travel (M) Sdn Bhd
03.2025 - Current

Business Support Administrator Executive

Rohde & Schwarz Malaysia Sdn Bhd
02.2021 - 08.2024

Account & Admin Assistant

Pembinaan Yuen Seng Sdn Bhd
06.2019 - 12.2020

Senior Admin Executive Cum Personal Assistant

Sodick Technology (M) Sdn Bhd
09.2010 - 05.2019

Account Assistant

Kinetics System Malaysia Sdn Bhd
10.2009 - 08.2010

Administrative

Axa Affin Insurance Sdn Bhd
01.2005 - 10.2009

Account and Admin

Kian Nam Sdn Bhd
03.2002 - 10.2004

Account cum admin

Nam Chuan Sdn Bhd
07.2001 - 01.2002

Advanced/Higher/Graduate Diploma - Business Studies/Administration/Management (Admin & Operations)

University of Malaya (UM)
04.2001 - 12.2018

General Clerk

Fetta Marketing
12.2000 - 06.2001

Primary/Secondary School - "O" Level

Sek Men Yok Bin

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Mei Yean ChooSenior Admin Executive