Mei Ling Lee
Summary
Experienced and results-driven professional with a strong background in customer service, project coordination, and office management. Skilled in handling client interactions, resolving issues, and ensuring high levels of customer satisfaction. Recognized for excellent communication abilities, problem-solving skills, and a proactive, client-focused approach.
Overview
20
20
years of professional experience
2004
2004
years of post-secondary education
5
5
Languages
Work History
Project Director
Carpetright Enterprise
03.2014 - Current
- Oversaw client communications, ensuring expectations were met and exceeded.
- Coordinated logistics and project flows to provide seamless customer experiences.
- Maintained positive long-term relationships with commercial clients.
- Resolved client issues with a focus on timely and effective solutions.
Project & Site Manager
Carpet Corporation Sdn Bhd
05.2013 - 02.2014
- Responded to customer inquiries and provided tailored solutions.
- Supervised project delivery and installation services to ensure client satisfaction.
- Adjusted service strategies to align with customer needs and feedback.
Assistant Manager
I Maxim Bhd
01.2010 - 03.2013
- Managed customer service operations and provided direct support to clients and dealers.
- Handled customer data, drafted agreements, and addressed service-related concerns.
- Organized customer engagement events and promotions.
Agency Development Executive
Allianz Life Insurance (M) Berhad
07.2007 - 12.2009
- Led regional customer outreach and agent support initiatives.
- Conducted customer engagement events, training, and seminars.
- Handled conflict resolution among agencies and clients.
Training Coordinator
See Hoy Chan Facilities Management Sdn Bhd
03.2005 - 05.2006
- Coordinated internal training programs and liaised with HR for development plans.
- Supported staff development to enhance service delivery.
Education
Bachelor of Mass Communications - Public Relations & Journalism
Curtin University
Skills
Customer Relationship Management
Timeline
Project Director
Carpetright Enterprise
03.2014 - Current
Project & Site Manager
Carpet Corporation Sdn Bhd
05.2013 - 02.2014
Assistant Manager
I Maxim Bhd
01.2010 - 03.2013
Agency Development Executive
Allianz Life Insurance (M) Berhad
07.2007 - 12.2009
Training Coordinator
See Hoy Chan Facilities Management Sdn Bhd
03.2005 - 05.2006
Bachelor of Mass Communications - Public Relations & Journalism
Curtin University
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