MEGAWATI BINTI ABDUL RAHMAN
Kota Kinabalu, Sabah
Summary
Results-driven Telco Leader with 26+ years of experience in telecommunications, including 14 years with Celcom Axiata Berhad and 12 years with RedONE Network Sdn Bhd. Proven expertise in branch operations, team leadership, sales performance, and customer service.
Overview
1
1
Certification
29
29
years of professional experience
Work History
Senior Branch Executive
RedONE Network Sdn Bhd
Kota Kinabalu
02.2014 - Current
- Achieved 514 sales activations against target of 500 in 2022 (102.8%), the only branch in Malaysia to achieve this target
- Managed stakeholder relationships and team development to drive branch growth
- Led daily branch operations, ensuring operational efficiency and compliance while meeting sales KPIs
- Oversaw inventory, cash management, and audit compliance to enhance customer experience
- Ensured compliance with company SOP, audit, and customer experience standards
Research Assistant (Contract)
Universiti Malaysia Sabah
Kota Kinabalu
06.2013 - 01.2014
- Validated and edited data quality for research projects to ensure accuracy and reliability of results.
Senior Branch Executive
Celcom Axiata Berhad
Kota Kinabalu
01.1998 - 10.2012
- Managed daily branch operations, ensuring efficient sales, accurate stock management, effective cash handling, and prompt customer complaint resolution
- Led and coached team of 10-20 customer service staff to consistently meet monthly sales and service KPIs
- Trained new staff on product knowledge and customer service standards, enhancing team readiness to meet SOPs and KPIs
- Achieved 1st place in Sabah Region and ranked Top 5 nationwide for "Ops Menang" Postpaid Activation Program by driving successful activation strategies.
- Led team for MCMC USP Project, successfully overseeing activation of 300 postpaid lines through effective project management and team coordination.
- Served as Product & System Specialist for Sabah Region, providing expertise in product features and system functionalities to enhance customer service.
- Conducted training for internal staff and dealers as a Certified Trainer, aimed at elevating overall service quality and product understanding.
Education
Master - Corporate Management
UNIVERSITI MALAYSIA PAHANG
PAHANG2022
Bachelor - Communication
UNIVERSITI MALAYSIA SABAH
SABAH2019
STPM
Sekolah Menegah Agama Kota Kinabalu
Sabah01-1995
SPM
Sekolah Menengah Agama Inanam
Sabah01-1993
Skills
- Branch Operations, Retail Management, Team Leadership, Sales Target Achievement, Customer Retention, Stakeholder Management & Time Management
Certification
1) COLORED BRAIN LEADERSHIP
Issued by ELEV8 ASIA SDN BHD
18-19 Aug 2026, 2) COMMUNICATION USING NLP
Issued by ELEV8 ASIA SDN BHD
Nov 2025, 3) NEGOTIATION SKILLS
Issued by ELEV8 ASIA SDN BHD
Dec 2023, 4) WRITING AND COMMUNICATION SKILLS
Issued by ELEV8 ASIA SDN BHD
Nov 2023, 5) EMAIL ETIQUETTES
Issued by ELEV8 ASIA SDN BHD
Oct 2023, 6) MANAGING & HANDLING DEALER USING COACHING
Issued by ELEV8 ASIA SDN BHD
Dec 2022, 7) Malaysian Driving License Class D
Issued by JPJ
Jun 2021 - Jun 2036
Timeline
Senior Branch Executive
RedONE Network Sdn Bhd
02.2014 - Current
Research Assistant (Contract)
Universiti Malaysia Sabah
06.2013 - 01.2014
Senior Branch Executive
Celcom Axiata Berhad
01.1998 - 10.2012
Master - Corporate Management
UNIVERSITI MALAYSIA PAHANG
Bachelor - Communication
UNIVERSITI MALAYSIA SABAH
STPM
Sekolah Menegah Agama Kota Kinabalu
SPM
Sekolah Menengah Agama Inanam