MEGAT NABIEL IRWAN BIN MEGAT ZAMRY

• Setting up and managing nationwide ICT support team (55+ staff) for government and expertise clients, optimizing service desk operations and logistics.
• Spearheaded skill center development on collaboration with international principals & distributors.
• Project Director for MALAYSIA IMMIGRATION DEPARTMENT (JIM) - (2024 – 2027) Project Value: RM19 million Worldwide Comprehensive JIM ICT Maintenance, Equipment, Software, and Helpdesk Services.
• Facilitated communication between stakeholders from different departments involved in a given project.
• Managed risks throughout the duration of each project by identifying potential issues before they arose.
• Identified opportunities for process improvement through analysis of current workflow systems.
• Assisted with budgeting, forecasting, resource allocation, and other financial activities associated with assigned projects.
• Prepared appropriate mitigation plans when needed.
• Communicated with clients, delivering timely and relevant status updates.
• Resolved conflicts within the project team to maintain a positive working environment.
• Developed comprehensive project plans outlining scope, schedule, and resource allocation.
• Provided mentorship and guidance to junior project team members.
• Provided guidance to team members regarding tasks assigned to them.
• Assembled project teams and assigned individual responsibilities to facilitate on-time completion of planned tasks.
• Analyzed customer feedback data to help inform decisions regarding changes or updates to existing projects.
• Conducted meetings with stakeholders to identify objectives, scope, and requirements for projects.
• Reviewed documentation submitted by team members for accuracy prior to submission to clients.
• Ensured compliance with all relevant regulations and standards when managing projects.
• Researched potential vendors for services needed in the implementation of a variety of initiatives.
• Drafted project proposals and presented them to clients for review and approval.
• Advised senior management on best practices related to project management processes.
• Reviewed project risks and devised proactive strategies to avoid potential roadblocks.
• Prepared cost estimates for projects of varying sizes.

Business Development Manager.

• Provided guidance and support to junior staff members in their business development activities.
• Reviewed customer feedback surveys to determine areas of improvement within the organization's offerings.
• Researched current market conditions, competitor activity, legal issues and regulatory changes that may impact the industry or organization.
• Maintained up-to-date knowledge of industry trends by attending trade shows and conferences regularly.
• Managed relationships with key stakeholders, partners and vendors to ensure successful project outcomes.
• Led team meetings to discuss progress and develop action plans for achieving objectives.
• Organized networking events such as conferences, workshops, seminars and webinars for industry professionals.
• Conducted market research to identify new opportunities and potential customers.
• Created presentations and proposals for potential clients outlining the value of services offered.
• Developed growth plans by identifying key clients, key targets, and priority service lines.
• Maintained positive relationships with customers through effective communication tactics.
• Managed the production of promotional materials such as brochures, flyers and ads.
• Managed creation of marketing materials, collateral and sales support tools.

Pioneered university-industry partnerships.

University of Tun Hussein Onn Malaysia (UTHM) – 2024

• MoU Industry and University Collaboration in Digital Innovation
  - Industry and Market Research Studies
  - Technology Partnership
  - Product Commercialization; and
  - Internship program

Project Manager - Secured and managed high-value contracts.

• Road Transport Department (RTD) - 2021-2026. Project Value: RM 6.5 million.

Services: Supply, Deliver, Install, Configure, Test.

Commission And Maintain Self Service Machines

(Kiosks) for the Road Transport Department (JPJ)

Throughout Malaysia for a period of five years.

• MALAYSIA IMMIGRATION DEPARTMENT (JIM) - (2005 – 2007), (2017 – 2020), and (2024 – 2027). Project Value: RM14.5 million + RM15 million + RM19 million.

Comprehensive JIM Branches' ICT Maintenance,

Equipment, Software, and Helpdesk Services.

• MARA Trust Council (MARA) – 2021-2024. Project Value: RM 1.9 million.

Support Services and Maintenance of Server

Hardware and Software in Data Centers for Mara

Information Management Division.

• University of Malaysia Sabah (UMS) – 2016. Project Value: RM 1.9 mil.

Supply, deliver, install, configure, thread, and.

Commission ICT Network Hardware for the main.

Campus Use, Universiti Malaysia Sabah.

• PETRONAS Terengganu Refinery, Kerteh Terminal, PETRONAS Gas, PETRONAS Chemical – (2011-2013) Project Value: RM4.28mil

Product development, testing, and field application

of composite repair materials.
- Deliverables: Composite Repair 10” Hydrogen

Pipeline |Composite Repair 5" Hydrocarbon.

Pipeline

|Composite Repair 24” Steam Pipeline | Composite

Repair 30” Jet A1 Pipeline | Composite Repair 10”

-24” Diesel Pipeline | Composite Repair 12” Crude

Oil pipeline.|Composite Repair 16” Benzene.

Pipeline

|Composite Repair 3/4”–8” Hydrocarbon Pipeline |

Composite Repair 16” Diesel Pipeline | Composite

Repair 3” LPG Pipeline.

• Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
• Operated a variety of machinery and tools safely and efficiently.
• Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
• Operated equipment and machinery according to safety guidelines.
• Worked effectively in team environments to make the workplace more productive.
• Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
• Managed inventory and supplies to ensure materials were available when needed.
• Maintained updated knowledge through continuing education and advanced training.

• PRASARANA MALAYSIA BERHAD (2010). Project Value: RM 55 million.

Design, manufacture, delivery, installation, testing, commissioning, and warranty of a cashless bus ticketing system for Rapid KL buses. (2011 buses.)
Delivery Modules: Project Planning, Systems Analysis, System Design, Implementation, Testing, Acceptance, Installation, Deployment, Maintenance.

• Managed project scope, timeline and budget in alignment with company objectives.
• Coordinated internal resources and third parties and vendors for the flawless execution of projects.
• Monitored progress of projects against established timelines and budgets.
• Developed comprehensive project plans to be shared with stakeholders.
• Reviewed final results of each project before delivery.
• Created detailed reports on project status, issues, risks and opportunities.
• Analyzed data from completed projects in order to identify areas for improvement.
• Negotiated contracts with third-party vendors when necessary.
• Established best practices for managing complex projects successfully.
• Assessed resource requirements and allocated personnel accordingly.
• Collaborated with stakeholders to develop realistic expectations for deliverables.
• Visited locations to observe operations and determine opportunities to streamline processes and achieve cost reductions.
• Kept project teams on-task with proactive control of budgets, schedules and scopes.
• Delivered high level of service to clients to extend relationship and encourage further projects.
• Ensured resource availability and allocation.
• Spearheaded key projects, resulting in high customer satisfaction and increased business revenues.
• Monitored compliance with internal policies, contracts, and regulatory obligations.
• Negotiated contracts with vendors and suppliers to ensure the best terms.
• Successfully managed relationships with all stakeholders.
• Implemented project improvement strategies based on evaluation and feedback.
• Oversaw quality control throughout the project life cycle to ensure deliverables met or exceeded expectations.
• Acted as a mentor to junior project managers and other staff.
• Evaluated, determined and delegated tasks to staff based on client needs, capacity planning and project-specific initiatives.
• Implemented change management processes when issues arose to keep project moving forward and adjust to shifted priorities.
• Led cross-functional teams in planning, executing, and finalizing projects according to strict deadlines and within budget.
• Assessed project risks and devised mitigation strategies to avoid potential roadblocks.
• Conducted project post-mortems and created a recommendations report to identify successful and unsuccessful project elements.
• Developed comprehensive project plans to be shared with clients and other staff members.
• Directed project execution strategies, contingency planning, and problem resolution.
• Identified project needs by reviewing project objectives and schedules.
• Created project status presentations for delivery to customers or project personnel.
• Developed and updated project plans to document objectives, technologies, schedules, and funding.

• Johor Port Logistics Sdn Bhd (JPL) – (2010). Project Value: RM 6.12 million.

Design, supply, delivery, installation, configuration, integration, tuning, testing, commissioning, training, warranty maintenance, and support services of Enterprise Logistics Management Systems (ELMS).
Deliverables: Collaboration Layer – iGateway and iTask.|Warehouse Management System (WMS).|Forwarding Management System

iFreight.|Haulage Management System: iHaulage.|Transport Management System: iTransport.|Shipping Management System.

iShip.|Rail Management System.

• Communicated effectively with stakeholders to ensure project goals are met on time and within budget.
• Created and implemented processes to ensure successful completion of projects.
• Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
• Facilitated resolution of conflicts between team members when necessary.
• Actively sought out feedback from stakeholders throughout the duration of a project in order to identify areas needing improvement or adjustment.
• Developed and maintained project plans, timelines, and budgets.
• Identified risks associated with each project and developed strategies for mitigating those risks.
• Maintained records of all documents related to each project including specifications, change orders, invoices.
• Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
• Ensured compliance with applicable laws, regulations, policies and procedures throughout the life cycle of each project.
• Led meetings with internal team members, consultants and contractors.
• Built and established strong partnerships with teams, vendors and contractors.
• Created team objectives and roles with specific goals outlined for each individual.
• Conducted periodic inspections of job sites for quality and progress.
• Managed contracts with vendors and suppliers by assigning tasks and communicating expected deliverables.
• Reviewed project risks and devised proactive strategies to avoid potential roadblocks.
• Created project status presentations for delivery to customers or project personnel.

• NATIONAL COMMERCIAL BANK, JEDDAH, KSA (2008-2009). Project Value: SAR 2.9 million.

Installation of appliances, professional security services, and 24-hour internet monitoring and surveillance.

• Commerce Bank of Syria, Damascus, Syria (2008–2009). Project Value: €324,000.

Development of a Master Plan and Framework for an Information Security Management System. Deliverable: GAP Analysis.|Technical Security Assessment.|Framework Development.|Security Documents Development.|Security Audit.|Transfer of Knowledge.| Security Advisory

• Communications and Information Technology Commission (CITC), Riyadh, KSA (2008-2009). Project Value: SAR 2.79 million.

The development of the Saudi Arabian Computer Emergency Response Team (CERT-SA) deliverables: FAT and PAT on planning and implementation.|Digital Forensic Lab|Secure Network Infrastructure.|Cyber Surveillance System (CSS), Jupiter IDP200.|CERT-SA Portal.| Incident Tracking Reporting System (ITRS)

• AL-FANAR, Riyadh, KSA (2008-2009). Project Value: SAR 187k

Security Posture Assessment.|Review Systems and Applications.|Assess Systems and Applications.|Hardening Systems and Applications.|Report and Recommendation.|Security Fundamental Training.

• National Commercial Bank, Jeddah, KSA (2008-2009). Project Value: SAR 121k

Deliverables: Analysis, Specific Worm.|Analysis of the current network design.|Anti-Virus review|Report and Recommendations.|Training and TOT.|Encase Forensic Tools and Training.

• Managed multiple projects with competing deadlines simultaneously.
• Created and implemented processes to ensure successful completion of projects.
• Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
• Implemented effective communication protocols between internal teams working on different aspects of a given project.
• Developed and maintained project plans, timelines, and budgets.
• Negotiated contracts with vendors and suppliers based on company objectives and budget constraints.
• Provided guidance to team members regarding tasks assigned to them.
• Identified risks associated with each project and developed strategies for mitigating those risks.
• Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
• Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
• Led meetings with internal team members, consultants and contractors.
• Built and established strong partnerships with teams, vendors and contractors.
• Identified needs and coordinated resource allocation to deliver quality standards on time and within budget.
• Developed solutions to project risks and issues, meeting quality and timeline goals and objectives.
• Determined project staffing needs and led resource management.
• Reviewed project risks and devised proactive strategies to avoid potential roadblocks.
• Focused on project monitoring and management by developing forecasts and tracking expenses.
• Identified project needs by reviewing project objectives and schedules.
• Developed and updated project plans to document objectives, technologies, schedules, and funding.
• Created project status presentations for delivery to customers or project personnel.

• Oversaw budgets for project, tracked expenses, and timelines and communicated with key stakeholders on milestones.
• Visited locations to observe operations and determine opportunities to streamline processes and achieve cost reductions.
• Kept project teams on-task with proactive control of budgets, schedules and scopes.
• Outlined work plans, assessed resources and determined timelines for projects.
• Delivered high level of service to clients to extend relationship and encourage further projects.
• Ensured resource availability and allocation.
• Monitored compliance with internal policies, contracts, and regulatory obligations.
• Negotiated contracts with vendors and suppliers to ensure the best terms.
• Successfully managed relationships with all stakeholders.
• Implemented project improvement strategies based on evaluation and feedback.
• Oversaw quality control throughout the project life cycle to ensure deliverables met or exceeded expectations.
• Acted as a mentor to junior project managers and other staff.
• Evaluated, determined and delegated tasks to staff based on client needs, capacity planning and project-specific initiatives.
• Implemented change management processes when issues arose to keep project moving forward and adjust to shifted priorities.
• Led cross-functional teams in planning, executing, and finalizing projects according to strict deadlines and within budget.
• Brought in additional project personnel and resources to meet demands.
• Conducted project post-mortems and created a recommendations report to identify successful and unsuccessful project elements.
• Monitored design processes from conceptual phase through construction.
• Directed project execution strategies, contingency planning, and problem resolution.
• Identified project needs by reviewing project objectives and schedules.
• Created project status presentations for delivery to customers or project personnel.
• Submitted budget estimates, progress reports and cost tracking reports.
• MALAYSIA IMMIGRATION DEPARTMENT (JIM) - (2005 – 2007). Project Value: RM 14.5 million.

Comprehensive JIM Branches ICT Maintenance.

Equipment, software, and helpdesk services.

• MINISTRY OF HOME AFFAIRS (2005–2007). Project Value: RM 1.1 million.

Providing ICT hardware and software maintenance.

Services for 20 sites.

• MALAYSIA PRISON DEPARTMENT (2005 – 2006), Project Value: RM1.4 million.

Providing micro (PC) hardware and software.

Maintenance Services: Providing Computers.

Maintenance Services. Total sites: 50. Providing

local. Local Area Communication Network (LAN)

Hardware maintenance. Total sites: 38.

• MINISTRY OF HOME AFFAIRS (2005–2007). Project Value: RM 1.1 million.

Providing ICT hardware and software maintenance services for 20 sites.

• Identified potential risks associated with projects and developed mitigation strategies.
• Maintained up-to-date records for all current and past projects.
• Resolved conflicts between team members in order to maintain productivity levels.
• Liaised between senior management, project team members and clients to ensure effective communication throughout the duration of the project.
• Managed project scope, timeline and budget in alignment with company objectives.
• Coordinated internal resources and third parties and vendors for the flawless execution of projects.
• Monitored progress of projects against established timelines and budgets.
• Developed comprehensive project plans to be shared with stakeholders.
• Created detailed reports on project status, issues, risks and opportunities.
• Analyzed data from completed projects in order to identify areas for improvement.
• Negotiated contracts with third-party vendors when necessary.
• Established best practices for managing complex projects successfully.
• Coordinated with stakeholders to define project scope, objectives and deliverables.
• Provided guidance to team members on how to overcome obstacles during the course of a project.
• Coordinated resources across multiple departments and teams to ensure successful completion of projects.
• Oversaw budgets for project, tracked expenses, and timelines and communicated with key stakeholders on milestones

To deliver the company’s IT services to approximately the main office and the Asia Pacific region.

1st and 2nd level administration of system control for Kodak Malaysia in the Asia Pacific region, including the handling and implementation of various systems in accordance with control procedures and service level objectives.

- Knowledgeable in the following: Anti-Virus, Fire Wall, NT/W2K, Sun Solaris, SAP, Lotus Notes 5, Vantive, VPN, and Tivoli Management System. Remote control.

- Interfacing in various types of projects, especially on documentation and migration systems/servers for NT, W2K, and Lotus Notes.

- Lead team of Asian countries for updating and reporting of new projects. Incident, Problem, Change Management

Regional Exposure – Asia Pacific.

• Performed troubleshooting to diagnose and resolve complex technical problems.
• Provided technical support for users experiencing hardware or software issues.
• Conducted regular maintenance checks on computers, servers, and other IT equipment.
• Ensured compliance with relevant laws or regulations regarding information security.
• Installed operating systems, applications, patches, updates. as needed.
• Investigated system errors to determine root cause of issue and implement solutions accordingly.
• Implemented backup procedures to ensure data integrity and availability.
• Managed virtual machines used for testing purposes or hosting services and applications.
• Created user accounts, set up permissions, and monitored system security.
• Provided guidance on best practices for using technology resources securely.
• Trained end users on how to use new systems and technologies effectively.
• Developed documentation related to IT policies, processes, standards.
• Coordinated with vendors for procurement of IT products or services as needed.
• Configured firewalls to protect against unauthorized access or malicious attacks.
• Monitored network performance and identified areas for improvement.
• Updated software versions with patches and new installations to close security loopholes and protect users.
• Documented repair processes and helped streamline procedures for future technical support actions.
• Disassembled computer systems to troubleshoot and resolve hardware issues.
• Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
• Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
• Collaborated with technical staff to establish goals and objectives for system improvements and upgrades.
• Developed and delivered training sessions to customers on how to use products more effectively.
• Created and implemented new troubleshooting processes, improving efficiency and customer satisfaction while reducing costs.
• Worked with internal teams to deliver accurate information to customers and service accounts.
• Developed and maintained strong relations with customers to meet quality expectations.
• Performed routine maintenance and software updates on support tools and customer systems.
• Monitored and responded to support tickets in a timely manner, prioritizing based on urgency and impact.
• Trained new support representatives on troubleshooting techniques and company support protocols.
• Guided customers through step-by-step solutions in a clear and concise manner.
• Handled customer service issues by providing guidance or escalating for advanced support.
• Used remote login tools to assist clients with technical and product questions.
• Maintained up-to-date knowledge of the latest technology trends, tools, and best practices in technical support.
• Assisted in the development and updating of technical documentation and support guides.
• Updated customer information and account status in the database following each interaction.
• Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
• Analyzed support tickets to identify trends and recommend product improvements to the development team.
• Implemented feedback from customer satisfaction surveys to improve service quality.
• Resolved record-breaking backlog of support tickets following major system malfunction.
• Documented all customer interactions and resolutions in the ticketing system for future reference and reporting.
• Provided technical support and troubleshooting services to end-users experiencing hardware and software issues.
• Maintained positive working relationship with fellow staff and management.
• Set up equipment for employee use, performing or properly installing cables, operating systems or software.

To deliver the company’s IT DSMS – Desktop Server Messaging System Services to the Asia Pacific (mainly) and the global region for 1st and 2nd level incident, problem, and change management.

Overall responsibility for service delivery from the DSMS shifts environment, and the entire facility after hours. Responsibility for all staff on shift, and overall staff management of his individual shift team, including financial control. Ongoing management of services to ensure our customers receive the highest quality production. Works closely with the Head of Operations to meet or exceed the service delivery expectations of clients.

Clients: Commonwealth Bank of Australia, Bank of Queensland, and Bumiputra Bank of Malaysia.

• Diagnosed hardware and software issues related to end user workstations and mobile devices.
• Performed periodic maintenance activities such as security patching, OS upgrades, firmware updates.
• Installed, configured, and maintained Windows Server operating systems in physical and virtual environments.
• Monitored server health metrics to ensure optimal performance of applications running on the servers.
• Managed Active Directory users and groups across multiple domains within the organization's environment.
• Provided in-person and remote IT support for all company-wide locations.
• Streamlined acquisition of reporting requirements and specifications to disseminate across multiple business lines and IT support teams.
• Communicated with customers regarding changes in delivery times or locations.

To deliver the company’s IT services to approximately 20,000 users in the Asia-Pacific region. Countries supported include Malaysia, Singapore, Australia, Japan, Thailand, China/Hong Kong, Taiwan, India, Indonesia, South Korea, New Zealand, Guam, and the Fiji Islands.

Administration of the access control system for Exxon systems in the Asia Pacific region, including the handling and implementation of access requests in accordance with control procedures and service level objectives.

• Configured, maintained and monitored security systems such as firewalls, intrusion detection systems and authentication servers.
• Provided technical support for end users regarding security issues or incidents.
• Implemented security measures to protect computer networks from unauthorized access and data leakage.
• Investigated suspicious activity related to network traffic patterns or user behaviors.
• Assessed current security solutions against new threats and vulnerabilities, recommending changes where needed.
• Monitored user accounts for compliance with security policies, including password complexity requirements and account lockout settings.
• Performed vulnerability scans on network infrastructure to identify potential threats or weaknesses in the system.
• Maintained team compliance with professionalism guidelines and security team standards.
• Led investigations into security breaches and implemented corrective actions to prevent future incidents.

To analyze, design, develop, implement, and provide technical support to the organization’s desktop infrastructure, specifically on application installation automation. Systems include Novell, NT, UNIX servers, gateways, Lotus Notes, and interconnectivity infrastructure.

Conduct quality assurance of IT operations in compliance with established control procedures, including the review of audit logs of the systems.

Interfacing various types of projects for maintenance, migrations, and developments to collaborate with vendors for new products and support.

• Managed Active Directory users and groups across multiple domains within the organization's environment.
• Documented network infrastructure design including diagrams of the LAN and WAN topology.
• Maintained data backup systems and performed regular backups according to established procedures.
• Implemented network security policies in compliance with industry best practices.
• Researched emerging technologies and provided recommendations for upgrading current system configurations.
• Tested new software deployments prior to production rollout in order to ensure compatibility with existing systems.
• Developed and implemented new server hardware architecture for enterprise-wide systems.
• Monitored server health metrics to ensure optimal performance of applications running on the servers.
• Investigated incidents involving unauthorized access attempts or suspicious activity on network resources.
• Analyzed system performance issues, identified root causes, and developed solutions to resolve them.
• Installed, configured, and maintained Windows Server operating systems in physical and virtual environments.
• Diagnosed hardware and software issues related to end user workstations and mobile devices.
• Performed periodic maintenance activities such as security patching, OS upgrades, firmware updates.
• Evaluated and monitored network performance and maintenance.
• Trained staff and users to work with computer systems and programs.
• Managed the installation of hardware and software systems related to information technology infrastructure.
• Conducted periodic system audits to evaluate performance of computer networks, servers, storage devices, and other equipment.
• Maintained vendor relationships by negotiating contracts for services such as cloud hosting, software licensing.
• Provided technical support to users in troubleshooting hardware and software issues.
• Communicated relevance of organizational goals, policies and procedures to IT department staff.
• Provided company users with tech support for IT problems and account maintenance.
• Managed backup, user account and helpdesk systems.
• Developed data security and disaster recovery procedures.
• Met with users, vendors and technicians to determine computing requirements.