Megalah Peraganathan
Application Support L2
Langkap, Perak
Summary
IT Executive - A quality focused IT Executive with 4 years plus experience in the Application Support
L2 and software testing. Capabilities to explore and learn new technology.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
IT Executive (Application Support L2)
Genting Malaysia Berhad
Pahang
12.2017 - Current
- Test and verify RPA UiPath processes before the deploy to production or Go Live.
- Provide application support to the end users and increased customer satisfaction by resolving issues.
- Accountable in finding root cause for system issue
- Monitor applications for any performance issues and communicates with developer/vendor
- Provide support in testing for project and system enhancements
- Prepare system requirements for business users to liaise with developer/vendor
- Troubleshoot and resolve application issues escalated from end users
- Escalate the issues to 3rd level support and vendor to further investigation and co-operate with techinical team to provide input into incident.
- Involve in weekly meeting status progress and work in team to accomplish assigned task with timely manner
- Prepared SOP documentation for IT HR scope system- Clinic System (CIMS), Transportation System(FMS), Print Card System(IDWORKS,IRS, Cardax), Easy Roster and Ihostel.
- Assist with Engineer in system implementation activities (new & upgrade).
- Manage login access to user into systems & application.
- HOD : Mr Ruben012 - 7261980
Admin Assistant
Langkap Perak
04.2017 - 12.2017
- K.Muthalagu Chettiar Enterprise, Handle inventory of finished goods and locations against customer orders, due dates, and liaising with production control
- Allocated finished goods against outstanding orders and raise invoices or packing list and adjustments
- Executed record filing system to improve document organization and management.
- Prepared transportation arrangements and itineraries
Internship Trainee
Gates IT Solution SDN BHD
Selangor
07.2016 - 01.2017
- Developed Java based application in team for “Jabatan
- Akauntan Negara” (Subcon for KJSB).
- Developed SQL query to generate report for “Sistem
- Perakaunan dan Hasil Majlis Perbandaran Kuantan”.
- Generated reports detailing findings
- Analyzed problems and worked with teams to develop solutions
- Contact: -Mr Hasnol : 03-8953 955
Education
Bachelor of Information Technology - Information Technology
Universiti Tun Hussein Onn Malaysia
Batu Pahat Johor 09.2013 - 01.2017
Skills
Documentation of Processes & Test Scripts
Additional Information
- Documented system maintenance and walk-through practices of processes within a month.
- Developed e-restaurant service by using Visual Basic
- Data Mining technique to diagnose cancer cells using Rapid Miner
Certification
NSE 2 Fortinet Network Security Associate
Timeline
NSE 2 Fortinet Network Security Associate
06-2021
RPA Developer Foundation (v2019.4)
06-2021
IT Executive (Application Support L2)
Genting Malaysia Berhad
12.2017 - Current
Admin Assistant
Langkap Perak
04.2017 - 12.2017
Internship Trainee
Gates IT Solution SDN BHD
07.2016 - 01.2017
Bachelor of Information Technology - Information Technology
Universiti Tun Hussein Onn Malaysia
09.2013 - 01.2017
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