mega kusuma
Summary
Adept at enhancing customer engagement through expert guidance on game rules and strategies, I excelled as a Player Services Representative at PlayerAuctions. Leveraging skills in complaint handling and CRM software, I significantly contributed to team training and maintained high professionalism under pressure, while proactively safeguarding against security risks. Knowledgeable Guest Service Representative experienced in busy hotel settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
https://gameappslot.com/
Overview
5
5
years of professional experience
Work History
Player Services Representative
PlayerAuctions
01.2020 - Current
- Assisted players with game rules and strategies for improved gameplay, resulting in increased customer engagement.
- Managed high volumes of incoming inquiries via phone, email, or in-person interactions while maintaining professionalism under pressure.
- Contributed to staff training efforts through knowledge sharing on best practices in customer service and company policies.
- Proactively identified potential security risks or suspicious activity among guests, reporting findings promptly to appropriate personnel for further investigation if necessary.
Education
BBA -
Institut Latihan Perindustrian Kuala Lumpur (ILPKL
Kuala Lumpur01.2019
Skills
- Goal-Oriented
- Complaint Handling
- CRM Software
- Customer Service
Websites
Certification
- Licensed [Job Title] - [Timeframe]
- [Area of expertise] License - [Timeframe]
- [Area of certification], [Company Name] - [Timeframe]
- Certified [Job Title], [Company Name] - [Timeframe]
- [Area of certification] Training - [Timeframe]
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Accomplishments
- Supervised team of [Number] staff members.
- Documented and resolved [Issue] which led to [Results].
- Resolved product issue through consumer testing.
- Achieved [Result] by introducing [Software] for [Type] tasks.
Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Player Services Representative
PlayerAuctions
01.2020 - Current
BBA -
Institut Latihan Perindustrian Kuala Lumpur (ILPKL
Similar Profiles
David VillalpandoDavid Villalpando
Online Reseller at PlayerAuctionsOnline Reseller at PlayerAuctions
Hunter MuzzilloHunter Muzzillo
Player Services Representative at Las Vegas Country ClubPlayer Services Representative at Las Vegas Country Club
Deborah RichardsDeborah Richards
Player Services Representative at Rivers Casino PortsmouthPlayer Services Representative at Rivers Casino Portsmouth