Mee Sim Huh

Petaling Jaya,Selangor

Summary

A proactive mindset, exceptional problem-solving skills, and dedication to continuous improvement make a highly valuable asset to any organization. Excellence is demonstrated in roles demanding meticulous attention to detail, effective team leadership, and optimization of processes for enhanced efficiency and productivity.

Overview

year of professional experience

Work History

Assistant Manager , Payment Dispute

Grab Malaysia

Supervised day-to-day operations to meet performance, quality and service expectations.
Improved customer satisfaction by addressing and resolving complaints promptly.
Developed strong working relationships with staff, fostering a positive work environment.
Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.

Assistant Manager, Billing & Collections

Grab Malaysia

12.2023 - Current

Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Developed strategy to increase sales and drive profits.
Conducted employee performance evaluations, providing constructive feedback for growth and develop.
Streamlined operations for increased efficiency, implementing new processes and procedures.

Education

High School Diploma -

Sekolah Menengah Kebangsaan Chung Hwa, Kuala Lipis

04.2001 -

Skills

Operations Management

Languages

English

Professional Working

Chinese (Cantonese)

Native or Bilingual

Chinese (Mandarin)

Native or Bilingual

Malay

Limited Working

Timeline

Assistant Manager, Billing & Collections - Grab Malaysia

12.2023 - Current

Sekolah Menengah Kebangsaan Chung Hwa - High School Diploma,