Summary
Overview
Work History
Education
Skills
Timeline
Generic
Meenambighai Ananth

Meenambighai Ananth

Customer Service Supervisor
Johor Bahru, Johor

Summary

Professional in customer service with strong focus on team collaboration and achieving results. Skilled in conflict resolution, communication, and managing team performance. Reliable and adaptable, ensuring seamless operations and customer satisfaction in dynamic environments. Prepared to lead and support team to meet and exceed goals.

Overview

7
7
years of professional experience
3
3
Languages

Work History

Customer Service Supervisor

DAIKIN AIRCONDITIONING SINGAPORE PTE LTD
03.2023 - Current
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Resolved problems, improved operations and provided exceptional service.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Customer Service Representative

TUNETALK DAMANSARA (Mobile Network Operator)
05.2021 - 02.2023
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Improved resolution time with effective problem-solving for customer complaints.

Customer Service Coordinator

TELECONTINENT SDN BHD
03.2020 - 03.2021
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
  • Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
  • Streamlined communication channels for increased efficiency and better customer service experience.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Kept accurate records to document customer service actions and discussions.

Front Office Assistant

THE EVERLY PUTRAJAYA
03.2019 - 02.2020
  • Directed phone inquiries, answered customer questions, and scheduled appointments.
  • Reviewed and updated customer information in database for accuracy.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Assisted with event coordination, ensuring successful execution of internal and external events.
  • Updated client databases regularly while maintaining accuracy in contact details comprehensively.
  • Made accurate cash deposits successfully under tight deadlines ensuring proper handling and processing of company funds.
  • Improved office ambiance and visitor comfort by maintaining clean and organized reception area.
  • Completed daily logs for management review.

Cashier

KOGULAN TRADING SDN BHD
03.2018 - 02.2019
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Welcomed customers and helped determine their needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Built relationships with customers to encourage repeat business.
  • Greeted customers entering store and responded promptly to customer needs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.

Education

High School Diploma -

MALAYSIAN COLLAGE OF HOSPITALITY & MANAGEMENT
Johor Bahru, Johor, Malaysia
04.2017 - 01.2020

No Degree - High School Certificate

SMK HAMID KHAN
Tapah, Perak, Malaysia
04.2011 - 01.2015

No Degree - Lower Secondary Assessment

SMK HAMID KHAN
Tapah, Perak, Malaysia
04.2001 -

Skills

Effective problem resolution

Customer service expertise

Responsive to new challenges

Team development

Prioritization and scheduling

Strategic decision-making

Efficiency in service delivery

Employee training

Customer service operations

Task coordination

Ongoing enhancement

Task prioritization

Timeline

Customer Service Supervisor

DAIKIN AIRCONDITIONING SINGAPORE PTE LTD
03.2023 - Current

Customer Service Representative

TUNETALK DAMANSARA (Mobile Network Operator)
05.2021 - 02.2023

Customer Service Coordinator

TELECONTINENT SDN BHD
03.2020 - 03.2021

Front Office Assistant

THE EVERLY PUTRAJAYA
03.2019 - 02.2020

Cashier

KOGULAN TRADING SDN BHD
03.2018 - 02.2019

High School Diploma -

MALAYSIAN COLLAGE OF HOSPITALITY & MANAGEMENT
04.2017 - 01.2020

No Degree - High School Certificate

SMK HAMID KHAN
04.2011 - 01.2015

No Degree - Lower Secondary Assessment

SMK HAMID KHAN
04.2001 -

Similar Profiles

CREATE PROFILE
Meenambighai AnanthCustomer Service Supervisor