Mee Ei Ting
Management Trainee
Overview
6
6
years of professional experience
2
2
years of post-secondary education
3
3
Languages
Work History
Restaurant Manager
Go Noodle House
Kuching
12.2019 - 11.2022
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Carefully interviewed, selected, trained, and supervised staff.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Managed weekly inventory transactions by creating templates to track optimal food and beverage stock.
- Reported issues to higher management with great detail.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained new employees on proper protocols and customer service standards.
Outlet Supervisor
Hui Lau Shan
Kuching
04.2017 - 11.2019
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Achieved results by working with staff to meet established targets.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Trained team members in successful strategies to meet operational and sales targets.
- Promoted business' development by building and maintaining relationships with new clients.
Education
Diploma - Hotel Management
UCSI University
Kuching 01.2015 - 04.2017
Skills
Point of Sale (POS) system operation
Cost-controls
Passion for customer satisfaction
Operations management
Inventory control and record keeping
Conflict resolution techniques
Timeline
Restaurant Manager
Go Noodle House
12.2019 - 11.2022
Outlet Supervisor
Hui Lau Shan
04.2017 - 11.2019
Diploma - Hotel Management
UCSI University
01.2015 - 04.2017