Md Shahafeezal Md Shahril

A Building Manager managed the overall operations, maintenance, administration, and management of a residential, commercial, or mixed-development property.

Oversee daily building operations and maintenance activities

Ensure all facilities and common areas are properly maintained

• Monitor M&E systems such as lifts, pumps, fire protection systems, and lighting
• Conduct regular building inspections and preventive maintenance
• Coordinated defect rectification and repair works to maintain building integrity and resident satisfaction.
• Handle residents’ or tenants’ complaints and inquiries
• Ensure compliance with house rules and by-laws
• Maintain good relationships with owners, tenants, and residents
• Managed move-in/move-out logistics and renovation procedures to ensure smooth transitions for residents and optimal use of facilities.
• Supervise administrative staff, technicians, security guards, cleaners, and contractors
• Monitored contractors’ performance and service quality to uphold standards and ensure compliance with safety requirements.
• Coordinate vendor appointments, quotations, and work schedules
• Ensure all contractors comply with safety requirements
• Monitor maintenance fee collections and credit control
• Review invoices, purchase requisitions, and payment documents
• Prepare budgets, reports, and management meeting documents
• Control operational expenses and procurement activities
• Maintain proper documentation and filing systems.
• Ensure compliance with Strata Management Act and local authority regulations
• Monitor fire safety systems and emergency preparedness
• Ensure insurance policies are renewed and updated
• Coordinate audits, inspections, and authority matters
• Attend JMB/MC meetings and Annual General Meetings (AGM)
• Prepare monthly management reports and operational updates
• Follow up on committee decisions and action items.
• Oversee security operations and access control systems
• Monitor parking management and facility bookings
• Ensure common property is secure and properly utilized.
• Coordinate upgrading works and improvement projects
• Source quotations and evaluate contractor proposals
• Monitor project progress and completion quality.
• A Building Manager managed the essential aspects of the property, including:
• Ensured facilities were well maintained through regular inspections and prompt repairs.

Managed financial resources effectively to ensure budget adherence and cost efficiency.

• Ensured compliance with all relevant legal regulations and property management laws.
• Streamlined operations to enhance efficiency and reduce downtime.
• Created a comfortable living environment for residents and owners through effective management.
• Streamlined operations to enhance efficiency and reduce downtime.
• Created a comfortable living environment for residents and owners through effective management.

• Managed daily operations of property, ensuring smooth functioning.
• Supported Building Manager in daily operations, ensuring efficient property management.
• Supervise and monitor administrative and maintenance staff.
• Supervise and monitor sub-contractor staff such as cleaners, gardeners, etc.
• Conducted building inspections and monitored defect repairs to ensure compliance with standards.
• Resolved complaints from Owners/Residents and informed Building Manager of necessary actions for timely resolution.
• Provided customer service support, handled complaints, and monitored daily collections.
• Daily checking on the on-going renovation to ensure that the renovation work complying with the House Rules & take photograph when necessary.
• To ensure that owners adhere to the House Rules.
• To monitor all administration works by the admin staff.
• Handling all Agreements between Management and Service Providers.
• Issuance of car park access cards and car stickers to Owners/Residents.
• Facilities Booking and issuance of notices on Barbeque Pit/Poolside
• Checking on completion work by the Owner / Contractor – to refund renovation deposit.
• Compile and check monthly suppliers/contractors’ invoices and Utilities bills prepared by Admin staff and submit to BM for verification and processing of payments.
• To perform HR related matters such as registration staff attendance and leave forms to be submitted to HQ.
• Follow- up with suppliers to collect cheque when is ready
• Responded to owners’ letters and emails, and liaised with local authorities on correspondence matters.
• Maintain good rapport with Owners / Residents.
• To ensure copies of the fire insurance policy are sent to the owner’s end financier on a yearly basis.
• Assisted in sub-sale processes by preparing maintenance charge estimates as requested.
• Assisted in preparing purchase requisitions and orders for monthly summary reports.
• Assisted in sourcing quotations and summarizing for BM review.
• Assisted in compiling monthly suppliers’ invoices and utility bills for verification.
• Assisted in reviewing purchase requisitions, orders, and invoices for BM verification.
• Executed various assignments as assigned by the company.

• Managed various responsibilities associated with building operations.
• Oversaw billing operations, ensuring timely collections of outstanding payments and maintaining cash flow.
• Generation of monthly Accounts & Cash Flow.
• Issuing Monthly Invoice & Monitoring payment to ensure proper credit control
• Facilitated collaboration among management teams, leading to improved operational efficiency.
• Supported the Building Manager by monitoring financial performance.
• Preparing monthly management report for the JMC.
• To compile situational reports for the monthly management meeting.
• To arrange appointment for the Building Manager to meet with Service Providers or Residents.
• Attend to all administration and front office accounts.
• Handled complaints and inquiries to deliver customer service to residents and owners.
• Recording complaints and ensuring proper follow ups.
• Proper management of office (Filing System, Income & Expenses Management.
• Attending to phone calls and vetting letters, notices and memos for the Building Manager.
• Filing of documents, letters and memos.
• Maintaining proper stock cards for Stationeries, Petty Cash, tools, bulbs etc...
• Performed tasks designated by management to support operational needs.
• Typing letters, memos and notices.
• Other responsibilities which are not defined above but which may be considered normal based on market practice/standards
• Managed property-related activities, promoting optimal functionality and enhancing tenant satisfaction.
• Managed property-related activities, promoting optimal functionality and enhancing tenant satisfaction.

• Managed fixed deposits and client advice/statements, enhancing client satisfaction and trust.
• Handled loan facilities (settlement/term loan) including drawdown, rollover, cancellation, and modifications, maintaining accurate records with the bank.
• Processed cheque clearing for outward and inward transactions, ensuring timely fund availability.
• Oversaw banking activities to maintain efficient service delivery.
• To process Inter Bank reconciliation.

• Conducting enhanced due diligence investigations in support of policies and procedures
• Conduct alert investigation using global standard policies, procedures and tools, aimed at meeting internal and external regulatory requirements
• Analyzing alerts and investigating transaction activities to detect any suspicions of money laundering or terrorist financing activity
• Reported unusual client activities potentially related to money laundering or terrorist financing
• Prepared escalations for potential filing of suspicious activity reports on identified anomalous activities
• Conducting searches, screening on client, gathering data and recording evidence from Citi internal systems, the Internet, commercial databases and inquire with business or Compliance contacts within Citi
• Gathered investigation facts for presentations to senior management and compliance
• Maintained accurate records of cases for compliance and review purposes
• Applying or adapting knowledge (obtained from training) of any imposed sanctions or laws/regulations to the task at hand
• Operating within agreed business SLAs and confidentiality standards
• Processed various banking operations to support client needs

• Checked and authorised payment orders and draft issuances for all branches in Malaysia, ensuring compliance with internal controls
• To check and ensure all transactions are duly authorized at the end of the day
• Supervise the daily operations
• Process all account payable (AP) and account receivable (AR)
• Oversaw the setup of standing instructions for corporate accounts
• Set up, cancellation and amendments of standing instructions
• Handling of checks / drafts stocks for all branches in Malaysia
• Stop and re issuance of checks
• Printing of standing instruction checks for consumer customers
• Handled internal and external customer inquiries, providing timely and accurate information to enhance customer satisfaction
• Payroll processing
• Update statistics for weekly reporting
• Proofing of internal accounts
• Perform COB testing (Continuity of Business)
• Perform UAT testing for projects and system enhancements
• Participated in projects and process improvements assigned by department head, contributing to enhanced operational efficiency
• Perform pricing/special instruction set up in systems
• Back up -Review daily log book for numbered form used and unused daily stock.
• Annual PIDM submission to Current Account Department.
• Processed various banking activities

• Processed checks, drafts, EPF, standing instructions for corporate and consumer accounts
• Payroll Processing
• Processing Giro payments
• Proofed internal accounts for accuracy and compliance
• Facilitated banking operations for clients
• Addressed inquiries from internal and external clients

• Conducted banking operations to assist customers with their needs.
• Monitored bank assets to ensure compliance and security
• Managed staff and vendor claims, ensuring accurate processing and resolution
• Bank statement machine operator
• Executed microfiche retrieval to enhance document research efficiency