Summary
Overview
Work History
Education
Skills
Professional Development & Interests
Timeline
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Md Sadman Awal

.
Kuala Lumpur

Summary

Motivated IT (Cybersecurity) undergraduate in my final semester, combining practical customer-facing experience with a solid foundation in data analysis, digital systems, and cyber risk. Recognized for critical thinking, adaptability, and leadership under pressure. Currently expanding my skills in cybersecurity and Python to enhance operational problem-solving. Eager to contribute both technical knowledge and interpersonal strengths in a high-impact internship with Accenture’s collaborative and innovation-driven environment.

Overview

3
3
years of professional experience
2
2
Languages

Work History

Guest Service Agent

Amari Dhaka (5-Star Hotel)
Dhaka, Bangladesh
02.2021 - 08.2022
  • Served over 100+ guests daily, ensuring efficient check-ins, special requests, and issue resolution, contributing to a 15% rise in satisfaction feedback.
  • Mentored 3+ junior team members, supporting onboarding and customer service standards.
  • Supported front desk team members during peak times, ensuring efficient operations under high-pressure situations.
  • Developed strong relationships with repeat customers, fostering loyalty and return visits.

Sales Associate

Grameen Uniqlo (Japanese Retail Brand)
03.2020 - 02.2021
  • Achieved daily sales targets and contributed to a 10% monthly revenue increase through personalized customer service and product recommendations.
  • Managed transactions and guided 80+ customers/day, maintaining high service standards and inventory accuracy.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Store Manager

Good Vibes (Lifestyle Store)
02.2019 - 03.2020
  • Led a team of 5 staff, coordinated store operations, and implemented promotions that drove 30% sales growth in 3 months.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Assisted with hiring, training and mentoring new staff members.
  • Completed point of sale opening and closing procedures.

Education

Bachelor of Information Technology - (Cybersecurity)

University Geomatika Malaysia
Kuala Lumpur, Malaysia
04.2001 -

HSC – Higher Secondary Certificate - Science

Cambrian College
Dhaka, Bangladesh
04.2001 -

SSC – Secondary School Certificate - Science

Hampton Breeze School
Gazipur, Bangladesh
04.2001 -

Skills

Technical Skills

  • Cybersecurity Concepts (Malware, Network Security, Encryption)

  • Data Analysis (MS Excel, Basic SQL)

  • Tools: MS Word, Adobe Photoshop, Lightroom

  • Operating Systems: Windows, basic Linux exposure

  • Currently learning: Python, Wireshark, Kali Linux

Soft Skills

  • Problem Solving & Analytical Thinking

  • Verbal and Written Communication

  • Critical Reasoning and Troubleshooting

  • Time Management & Task Prioritization

  • Team Collaboration & Active Listening

Professional Development & Interests

Involvement

  • Volunteer at BD Clean, Gorbo Bangladesh, Bangladesh Thalassemia Foundation, Mojar Ishkul
  • Participant in cybersecurity webinars and IT skill-building workshops
  • Self-learning through Coursera, YouTube tutorials on cybersecurity tools

Personal Interests

  • Tech Trends | Cultural Travel | Photography | Reading Self-Help & Tech Books

Timeline

Guest Service Agent

Amari Dhaka (5-Star Hotel)
02.2021 - 08.2022

Sales Associate

Grameen Uniqlo (Japanese Retail Brand)
03.2020 - 02.2021

Store Manager

Good Vibes (Lifestyle Store)
02.2019 - 03.2020

Bachelor of Information Technology - (Cybersecurity)

University Geomatika Malaysia
04.2001 -

HSC – Higher Secondary Certificate - Science

Cambrian College
04.2001 -

SSC – Secondary School Certificate - Science

Hampton Breeze School
04.2001 -

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