MD NORSHAHIDAN BIN ARSHAD

1. Assist in the administrative affairs of the Council Member
- Prepare documents such as expense claims submitted by the council member to support community programs, contributions to residents' associations, KRT (Rukun Tetangga Committee), or RT (Residents' Representative Committee) for programs held in their respective areas, correspondence regarding applications or complaints to MBPJ, and reports after site visits.
- Arrange meeting schedules to discuss unresolved complaints, update on the latest programs and information from MBPJ, or coordinate site visits for upgrading community facilities and handling infrastructure-related issues.

2. Represent the Council Member in the community
- Attend monthly or annual programs or meetings with residents if the Council Member is unable to attend.
- Listen to and record residents’ complaints to be conveyed to the Council Member.

3. Act as a liaison between residents and the local authority (PBT)
- Share information or local authority policies with the community via WhatsApp.
- Assist residents in applying for services such as garbage collection, street lighting, and reporting infrastructure damage.

4. Support welfare and community programs
- Assist in organizing gotong-royong (communal work), disaster relief, neighborhood activities, etc.

1. Administrative Tasks
- Prepare official letters, memos, reports, and documents.
- Manage filing, phone calls, and official emails.
- Organize meetings or schedule the State Assemblyman’s (ADN) programs.

2. Complaint and Application Management
- Receive and record complaints from the public.
- Assist in processing applications for financial aid, welfare, support letters, and more.
- Forward complaints to the relevant authorities.

3. Implementation of State Government Programs for the Community
- Help plan and execute state government programs such as SMUE/SMIS voucher distribution, festive “Jom Shopping” programs for Hari Raya Aidilfitri, Chinese New Year, and Deepavali, Back-to-School aid, and many others.
- Assist during program execution (registration, logistics, documentation) and ensure the program runs smoothly and in an orderly manner.

4. Customer Service and Public Relations
- Welcome and assist visitors to the service centre, and provide updated information regarding state government assistance programs.
- Act as a liaison between the public and the ADN, especially for those needing support letters or the ADN’s signature.

1. Pick up and deliver parcels to customers safely and on time.
2. Plan delivery routes efficiently.
3. Handle parcels with care, including fragile or important items.
4. Collect payments or obtain signatures if required.
5. Update delivery status using mobile apps or delivery systems.
6. Communicate with customers regarding delivery time or issues.
7. Follow traffic laws and safety procedures while on the road.
8. Report any delivery problems or damaged goods to the supervisor.

1. Customer Support
- Respond to customer inquiries regarding products such as the TNG card, eWallet, RFID, and toll services.
- Assist customers in resolving issues related to transactions, top-ups, or account access.

2. Handling Complaints
- Receive and log customer complaints via phone, email, or social media.
- Investigate and resolve complaints within the specified time frame.

3. Registration & Activation
- Help customers register and activate their cards or eWallet accounts.
- Ensure customer data is updated and verified.

4. Education & Guidance
- Explain product functions and security features.
- Guide customers on how to use the app, perform top-ups, or check balances.

5. Recordkeeping & Reporting
- Prepare daily reports on complaints, inquiries, and customer feedback.

6. Team Collaboration
- Refer complex cases to relevant departments such as IT or Finance for further resolution.