Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Md Muktar Hossain

Md Muktar Hossain

Restaurant Service,delivery
Cyberjaya,10

Summary

Proven hospitality expert from Moghul Mahal Restaurant Sdn Bhd, adept in guest relations management and high-volume dining. Excelled in enhancing customer satisfaction through attentive service, contributing to increased sales revenue. Skilled in food and beverage pairings, and known for exceptional teamwork and ability to maintain composure under pressure. Demonstrated success in fostering repeat customer loyalty.

Overview

6
6
years of professional experience
1
1
Certification
2
2
Languages

Work History

Restaurant Waiter

Moghul Mahal Restaurant Sdn Bhd
11.2018 - Current
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas for optimal guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
  • Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
  • Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
  • Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
  • Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
  • Developed strong rapport with regular customers, encouraging repeat visits and loyalty to the establishment.
  • Effectively communicated dietary restrictions and allergies to kitchen staff, ensuring accurate meal preparation for guests.
  • Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
  • Adhered to company guidelines and safety protocols for proper food handling and presentation.
  • Demonstrated knowledge of diverse menu offerings, guiding guests towards optimal meal choices based on preferences or dietary requirements.
  • Assisted in training new waitstaff members, contributing to a cohesive team environment.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Communicated with kitchen staff to enable accurate food preparation.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Inspected dishes and utensils for cleanliness.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.

Education

B.com - Accounting

Masundia Bhavanipur High School
Bangladesh
03.2018

Skills

To-go order preparation

Certification

SSC

Timeline

Restaurant Waiter

Moghul Mahal Restaurant Sdn Bhd
11.2018 - Current

SSC

12-2017

B.com - Accounting

Masundia Bhavanipur High School

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Md Muktar HossainRestaurant Service,delivery