Sports
MD MUAZAM MD KAMALUDEIN
SALES AND DEVELOPMENT MANAGER
Kota Bharu, Kelantan,16100
Summary
Adept at driving growth and fostering relationships, my tenure at RUSHDAN YUSOFF PROPERTIES SDN BHD showcased a knack for market penetration and stakeholder communication. By leveraging business development expertise and mentoring skills, I spearheaded initiatives that significantly enhanced operational performance and customer satisfaction, positioning companies for sustained success. Energetic business development professional driven to motivate and excite employees to reach optimum performance. Natural leader and complex problem solver. Experienced with product testing, management and development of new business opportunities. Skilled Business Development leader offering 10 years of experience in leading operations and enhancing revenue. Bringing expertise in client acquisition and contract negotiation, along with excellent interpersonal communication, relationship-building and team leadership abilities. Results-driven and proactive with demonstrated record of accomplishment in meeting and exceeding sales and revenue objectives.
Overview
24
24
years of professional experience
Work History
Business Development Manager
RUSHDAN YUSOFF PROPERTIES SDN BHD
01.2015 - Current
- Generated new business with marketing initiatives and strategic plans.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
- Monitored market trends and competitor activities to identify areas of potential opportunity.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Collaborated closely with marketing teams to develop targeted campaigns that generated high-quality leads for the sales pipeline.
- Liase with Bankers, lawyers, Valuation organization (Valuer Firm) & Goverment Housing Institution to prompt sales and growth accordingly
Team Leader Manager
Cuckoo
02.2013 - 08.2014
- Led employee relations through effective communication, coaching, training, and development.
- Conducted regular performance reviews, providing constructive feedback and coaching to facilitate continuous improvement among employees.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Facilitated cross-training opportunities among team members, creating a more versatile and resilient workforce capable of handling unforeseen challenges.
Assistant Outlet Manager
EASY RHB BANK KELANTAN
04.2011 - 12.2013
- Assessed sales reports to identify and enhance sales performance, support inventory oversight, and capitalize on emerging trends.
- Built talented and valuable team of departmental employees through outstanding mentoring, coaching and teaching skills.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
- Answered questions about store policies and addressed customer concerns.
Unit Manager
UNIASIA LIFE INSURANCE
12.2009 - 03.2011
- Managed budgetary constraints through careful resource allocation, cost control measures, and fiscal responsibility practices.
- Resolved conflicts among team members quickly to maintain a positive working environment conducive for continued excellence in patient care.
- Evaluated employee performance regularly for professional growth opportunities, accountability measures, and feedback-driven improvement strategies.
- Coordinated discharge planning processes effectively to ensure a seamless transition for patients from the hospital to their next level of care.
Operations Executive
BANK ISLAM MALAYSIA BERHAD
01.2003 - 11.2009
- Enhanced customer satisfaction by effectively managing and resolving operational issues in a timely manner.
- Forecasted business needs accurately, allowing for appropriate resource allocation and staffing decisions.
- Implemented strategic initiatives that resulted in significant improvements in operational performance.
- Collaborated with executive leadership on key initiatives, providing valuable insights from an operational perspective.
- Optimized supply chain management to ensure effective inventory control and reduced lead times for customers.
- Coordinated seamless communication between departments, resulting in enhanced collaboration efforts across the organization.
- Streamlined operations by implementing efficient processes and procedures, increasing overall productivity.
OPERATION EXECUTIVE
MAYBANK BERHAD
01.2001 - 12.2003
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Collaborated closely with other departments like Marketing and Supply Chain Management in order to drive seamless operations that ultimately benefit the end-user experience.
- Reduced wait times through efficient call handling, enhancing overall customer satisfaction rates.
- Maintained high levels of customer retention with proactive relationship-building strategies.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
Education
Degree Of Marketing - Marketing
University Technology Mara (UiTM)
Kota Bharu,Kelantan 04.2001 -
High School Diploma -
University Technology Mara (UiTM)
Machang, Kelantan, Malaysia 04.2001 -
Skills
Relationship Building
Stakeholder Communication
Performance Evaluations
Lead Generation
Business Development
Decision-Making
Customer Service
Sales Presentations
Salesforce Management
Relationship Development
Market Penetration
Mentoring and Coaching
Marketing expertise
Interests
Camping
Motorbike
Cycling
Reading
Timeline
Business Development Manager
RUSHDAN YUSOFF PROPERTIES SDN BHD
01.2015 - Current
Team Leader Manager
Cuckoo
02.2013 - 08.2014
Assistant Outlet Manager
EASY RHB BANK KELANTAN
04.2011 - 12.2013
Unit Manager
UNIASIA LIFE INSURANCE
12.2009 - 03.2011
Operations Executive
BANK ISLAM MALAYSIA BERHAD
01.2003 - 11.2009
Degree Of Marketing - Marketing
University Technology Mara (UiTM)
04.2001 -
High School Diploma -
University Technology Mara (UiTM)
04.2001 -
OPERATION EXECUTIVE
MAYBANK BERHAD
01.2001 - 12.2003