Md Haikal Bin Omar

• Handle food truck business and provide menu for breakfast, menu for lunch, ice blended & coffee to customer's.
• Maximized performance by monitoring daily activities
• Controlled costs to keep business operating within budget and increase profits.
• Improved marketing to attract new customers and promote business.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

• Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
• Trained new employees and delegated daily tasks and responsibilities.
• Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
• Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
• Oversea ordering goods, preparing barista schedules and ensuring compliance with operational standards (cashier logs, credit card settlement, stock balance)
• Completed store opening and closing procedures and balanced tills.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Helped store management meet standards of service and quality in daily operations.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

• Manage and handle busy store especially Gleneagle Hospital, Drive Thru Lingkaran Karak, Drive Thru Ampang.
• Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
• Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
• Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
• Enforced company policies and regulations with employees.
• Enhanced team productivity by implementing efficient shift scheduling and task delegation.
• Responded to and resolved customer questions and concerns.

• Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
• Improved communication within the team through regular meetings, updates, and open channels of communication.
• Collaborated with cross-functional teams to identify areas of improvement and implement solutions for optimal performance.
• Coordinated with General Manager in different operational issues and promotional activities.
• Established strong relationships with vendors, negotiating favorable contracts for goods and services while maintaining quality standards.
• Implemented inventory control measures, reducing waste and optimizing stock levels to meet demand.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

• Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
• Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
• Supported sales team members in achieving individual goals and targets through coaching, mentoring, and guidance.
• Streamlined sales processes for improved efficiency and customer satisfaction.
• Met with customers to discuss and ascertain needs, tailor solutions and close deals.

• Streamlined client onboarding process, providing thorough training and documentation for end users.
• Played an integral role in change management initiatives by supporting end-users through training and documentation updates.
• Increased understanding of complex legislative issues among staff members through the development and implementation of targeted training programs.
• Represent for company and conduct workshop training to explain and teach user's how to handle system to Government Servant:

1) Kementerian Kesihatan Malaysia (KKM) for system

(Skim Perlindungan Insurans Kesihatan Pekerja Asing

(SPIKPA)

2) Jabatan Tenaga Kerja (JTK) for system ePampasan

3) Jabatan Pembangunan Kemahiran (JPK) for system

Ejpk

4) Jabatan Pembangunan Kemahiran (JPK) for system

(Foreign Worker Compensation Scheme (FWCS)

5) Jabatan Imigresen Malaysia, Insurance Companies and

Training Center

• Prepare documentation, presentation slides and user guides for each system's
• Conduct training for internal staff before all system launch or any changes in the system

• Coordinated with external vendors for office maintenance and IT support, ensuring smooth operation of office infrastructure.
• Participated in team meetings to discuss ongoing projects and share insights on best practices within the field of IT support services.
• Streamlined communication between departments through the implementation of an effective ticketing system for IT support requests.
• Provide comprehensive support to external users regarding system related issues through various channel, including phone, walk in visitors or assistance at the Training Center. Ensure that users receive timely and effective resolutions to their concerns
• Assist internal users in troubleshooting and resolving issues related to system or personal computers (PC's). Maintain a proactive approach to identifying and addressing technical problems to minimize disruptions to operations
• Reduced IT support tickets by providing effective end-user training on new systems and technology tools.