MD: Ahsanul Hasan Riad
Kuala lumpur
Summary
Experienced Stewarding Supervisor at Hotel Majestic Kuala Lumpur Autograph Collection with a proven track record in team building, operational efficiency, and safety compliance. Adept at inventory management, staff development, and cross-department coordination to ensure seamless operations. Demonstrates leadership excellence through effective task delegation, incident response, and performance monitoring. Committed to maintaining high standards of cleanliness and organisation while fostering a collaborative work environment. Career goal: To leverage extensive experience in hospitality management to drive continuous improvement and enhance service delivery.
Overview
5
5
Languages
9
9
years of professional experience
Work History
Stewarding Supervisor
Hotel majestic kuala lumpur Autograph Collection
Kuala lumpur, Malaysia
08.2017 - Current
- Maintained cleanliness and sanitation standards across food service, storage and preparation areas to uphold health and safety compliance.
- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Monitored compliance with food hygiene regulations, conducting regular training sessions to ensure staff adherence to standards.
- Managed daily operations to ensure smooth workflow and adherence to protocols..
- Expertly delegated daily tasks to team members for maximised operational efficiency.
- Directed staff in daily work assignments to help each achieve goals and uphold restaurant reputation.
- Led team of 15 staff, fostering a collaborative work environment to boost productivity and morale.
- Led a team of 20 staff members, providing training and development to enhance service delivery and customer satisfaction.
- Conducted regular training sessions for staff to enhance skills and knowledge.
- Set up staff development schemes for continued team progression.
- Conducted daily pre-shift and weekly departmental meetings to maximise organisational efficiency.
- Facilitated team meetings to promote open dialogue and share best practices, fostering a culture of continuous improvement.
- Coordinated with other departments to streamline processes and enhance cross-functional collaboration.
- Coordinated worker schedules to ensure adequate staffing levels for operations. and allocated resources for routine office operations and special projects.
- Interviewed and hired staff based on job and team fit.
- Reviewed and updated safety protocols, minimising risk of accidents in the workplace.
- Monitored support responses, providing additional advice to resolve issues swiftly.
- Responded to incidents quickly and calmly, seeking swift resolutions for minimal service disruption.
- Maintained high standards of cleanliness and organisation in the workplace.
- Demonstrated leadership with hands-on approach in completing daily tasks and motivating team through pre-shift briefs.
- Monitored inventory levels and ordered stock to maintain consistent supply chain flow.
Education
Certificate of Higher Education - ACCOUNTING
Government Najir Akter Collage Sonatola Bogura
BOGURA01-2013
Skills
- Team building
- Employee training
- Operational efficiency
- Safety compliance
- Inventory management
- Staff development
- Task delegation
- Incident response
- Performance monitoring
- Cross-department coordination
- Decision-Making proficiency
- Complaint handling and resolution
- Team member training
- Leadership excellence
- Staff management
- Documentation and control
- Skills training
- Performance metrics
- Employee engagement
- Written and verbal communication
- Complaint resolution
- Staff mentoring
- Task prioritisation
- Documentation control
- Team motivation
- Quality control standards
- Scheduling and calendar management
- Motivational leadership style
- Workflow planning
- Inventory control systems
- Scheduling
- Event coordination
Languages
English
Malay
Bengali
Hindi
Urdu
Timeline
Stewarding Supervisor
Hotel majestic kuala lumpur Autograph Collection
08.2017 - Current
Certificate of Higher Education - ACCOUNTING
Government Najir Akter Collage Sonatola Bogura