MCKENZIE WONG
KUALA LUMPUR
Summary
Results-driven Sales Executive with strengths in consultative selling and relationship management. Achieved sales targets consistently through tailored strategies and effective negotiation. Delivers exceptional customer service and enhances client satisfaction by understanding needs and providing innovative solutions.
Overview
21
21
years of professional experience
Work History
Sales Executive
GLOBAL TITANIUM COATING SDN BHD
SEMENYIH SELANGOR, MALAYSIA
03.2022 - 05.2026
- Understood functional requirements and adapted design work accordingly.
- Analysed client needs and objectives to propose customised design strategies.
- Designed visual images fit for brief, going above and beyond client expectations.
- Provided additional information to support production of designs.
- Developed comprehensive brand identities, including logos, typography, and colour palettes, to enhance client visibility.
- Consulted with clients to understand project limitations and constraints.
- Managed multiple design projects simultaneously, prioritising tasks to meet tight deadlines.
- Submitted rough drafts to clients and management to gain feedback to improve designs.
- Led design projects from concept through to completion, overseeing all stages of the creative process.
- Evaluated opportunities and worked with project teams to develop proposals to meet desired objectives.
- Researched and analysed projected clients to understand problems and successfully create product solutions.
- Directed design and product streams to set clear expectations and directions, guaranteeing project completion by client deadline.
- Negotiated with technical and non-technical stakeholders.
- Liaised and communicated with co-designers, product owners and engineers to avoid miscommunications on changes to design budget or timelines.
- Built exceptional customer satisfaction by delivering friendly service.
- Coordinated sales efforts with marketing teams to increase profits.
- Handling designer, consultant and architect.
- Quotation preparation.
- Colour on stainless steel sheet.
- Colour on finished production and counting fabrication costing.
- Collection of payments sales.
- Solve task for problems and issues.
Sales Executive
RAYTECH
SETAPAK KUALA LUMPUR, MALAYSIA
09.2019 - 01.2022
- Managed customer relationships through consultative sales techniques to attain individual sales goals.
- Achieved company targets by implementing successful sales strategies.
- Resolved customer issues and complaints with quick-thinking problem-solving.
- Consistently achieved or surpassed sales targets.
- Cold called customers to build lead database.
- Provided accurate quotes and price information to inform customer decision-making.
- Increased profits by negotiating favourable terms and pricing.
- Overcame customer objectifications to maximise conversions.
- Studied competitors to develop innovative selling strategies.
F&B Operations Manager
NAKD BAR, OMG BAR
KUALA LUMPUR, MALAYSIA
11.2012 - 07.2019
- Trained newly hired employees on service techniques, company procedures and safety processes.
- Scheduled employees to keep shifts well-staffed.
- Maintained cleanliness and organisation within the dining area, adhering to hygiene standards.
- Managed inventory, placed orders for supplies, and monitored stock levels to maintain optimal operational flow.
- Maintained cleanliness and sanitation across food service, storage and preparation areas.
- Directed staff in daily work assignments to help each achieve goals and uphold restaurant reputation.
- Balanced cash registers, reconciled transactions and deposited establishment's earnings.
- Managed food and beverage inventory by counting stock counts daily and ordering low-stock supplies when required.
- Assessed food and beverage quality before serving, confirming direct reports continuously produced items to high-quality standards.
- Worked closely with chef and cooks to determine menu plans for special events or occasions.
- Interviewed and hired skilled personnel to fill restaurant positions.
- Kept kitchen, restaurant and bar within hygiene regulations by instructing staff to sanitise areas regularly and after customer use.
- Used coaching and mentoring techniques to improve employee skills and boost morale.
Retail Manager
THE UNDERLINE SDN BHD
BANGSAR, KUALA LUMPUR, MALAYSIA
01.2005 - 09.2012
- Organised staff schedules, holiday rotas, and shift patterns to ensure seamless store operations.
- Handled customer complaints with empathy and professionalism, restoring customer satisfaction.
- Closely monitored team performance, identifying improvements and managing change.
- Supervised product pricing and labelling activities, adjusting prices to reflect promotions and clearing slow-moving stock.
- Recruited, trained and supervised staff, conducting performance and process reviews to resolve work-related issues.
- Stored stock safely and securely to maintain quality of goods.
- Merchandised displays to showcase new and popular items.
- Inspected equipment, shopping floors and store rooms for damages or faults and scheduled maintenance activities after peak periods.
- Hit sales targets by seeking opportunities for operational expansion and new customer acquisition.
- Held regular meetings with trade staff to delegate tasks, communicate market trends, sales KPIs and priorities.
- Implemented theft prevention measures to reduce store losses.
- Coordinated in-store promotions and events to engage the local community and enhance brand image.
- Matched traffic volumes by preparing work schedules for staff according to peak periods and holidays.
- Streamlined inventory management processes, reducing stock loss by 25%.
- Verified warranty details for defective items and replaced damaged or flawed products to keep customers satisfied.
Education
SPM -
SRI SENTOSA
KUCHAI LAMA KUALA LUMPUR01-2002
Skills
- Customer relationship management
- Consultative selling
- Sales strategy development
- Lead generation
- Market analysis
- Quotation preparation
- Negotiation skills
- Project management
- Problem solving
- Communication
- Customer Service
- Team leadership
- Feedback incorporation
- Creative problem solving
- Client communication
- Customer relations
- Sales and market development
- New customer prospecting
- Target setting
- Profit and loss understanding
- Interpersonal communication
- Competition analysis
- Payment Processing
Timeline
Sales Executive
GLOBAL TITANIUM COATING SDN BHD
03.2022 - 05.2026
Sales Executive
RAYTECH
09.2019 - 01.2022
F&B Operations Manager
NAKD BAR, OMG BAR
11.2012 - 07.2019
Retail Manager
THE UNDERLINE SDN BHD
01.2005 - 09.2012
SPM -
SRI SENTOSA