M. Azrul Rabbani Bin Soed
Merchandiser
Sungai Besar, Selangor,10
Summary
Devoted Merchandiser knowledgeable about products and eye-catching display strategies. Organized, hardworking and focused on driving sales through optimized merchandising.
Overview
12
12
years of professional experience
Work History
Merchandiser
Jump Retail Sdn Bhd
09.2023 - Current
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Verified products appeared at correct locations in proper quantities.
- Updated pricing and signage to complete product displays and educate customers.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
- Inspected merchandise for quality and arranged proper display location on floor.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Increased brand visibility by designing eye-catching window displays that highlighted new products and seasonal trends.
Customer Service Representative
TNB
09.2019 - 11.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Assistant Team Leader
Petronas Mesralink
03.2013 - 08.2018
- Worked with customer service to handle escalated customer issues.
- Worked with customer service representatives to handle escalated customer issues.
- Enhanced team performance by implementing efficient work processes and providing constructive feedback.
- Achieved high levels of customer satisfaction by consistently delivering exceptional service through proactive problem-solving abilities.
- Acted as a liaison between team members and upper management to facilitate communication and ensure alignment with company objectives.
- Established and maintained healthy relationships with both internal and external partners by demonstrating a high level of professionalism in all interactions.
- Oversaw performance evaluations for team members, setting clear expectations and providing constructive feedback that led to enhanced productivity levels.
- Collaborated with team members to achieve project goals within tight deadlines, ensuring timely completion.
- Managed team workload to reach targets for specific tasks.
Education
B.E - Bachelor Of English (HONS), Major
University Tun Abdul Razak (Unitar)
Kolej Yayasan Melaka 04.2001 -
Skills
Stock replenishment
Sales Techniques
Cost Analysis
Merchandise planning
Reliable and punctual
Pricing and shelf labeling
Languages
Bahasa Melayu
Native language
English
Upper intermediate
B2
Timeline
Merchandiser
Jump Retail Sdn Bhd
09.2023 - Current
Customer Service Representative
TNB
09.2019 - 11.2022
Assistant Team Leader
Petronas Mesralink
03.2013 - 08.2018
B.E - Bachelor Of English (HONS), Major
University Tun Abdul Razak (Unitar)
04.2001 -
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