Summary
Overview
Work History
Education
Skills
Ic Number
Personal Information
Timeline
Generic
MAZNAH BINTI ABDUL JAID

MAZNAH BINTI ABDUL JAID

Claim Senior Executive
Kota Warisan Sepang,10

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Detail-oriented administrative assistant with experience in customer service, data entry and office management.

Overview

14
14
years of professional experience
8
8
years of post-secondary education

Work History

Guest Services

GTR
KLIA 2, 10
08.2024 - 03.2025
  • Maintained calm under pressure while managing stressful situations involving delayed or canceled flights.
  • Adapted communication style based on each individual''s needs, providing clear instructions for non-native English speakers or those requiring additional support.
  • Streamlined check-in processes for faster service, resulting in reduced wait times.
  • Utilized strong attention-to-detail skills when reviewing passenger documents for accuracy before issuing boarding passes.
  • Managed passenger boarding process, maintaining orderliness and timeliness during busy periods.

Claim Executive

AIA Berhad
Kuala Lumpur, Kuala Lumpur
12.2013 - 01.2016
  • Handling and processing claim for life insurance such as TPD claim, Death Claim and CI Claim.
  • Attend customer inquiry (walk in and pick up call).
  • Daily deal with banker, insurance agent and doctor to get all the necessary information for the investigation purposed.
  • Managed a high volume of claims simultaneously while maintaining attention to detail and meeting deadlines.
  • Continuously updated knowledge on industry regulations and best practices, applying this expertise to optimize claims management processes.
  • Assessed individual staff performance regularly, providing constructive feedback to enhance productivity within the team.
  • Directed claims negotiations within allowable limit of 100k and supported successful litigations for advanced issues.

Customer Service Executive/Call Center

Medilink Global Bhd.
Bangsar, 14
01.2011 - 06.2013
  • Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.

Education

Masterskill University Health and Science - Healthcare

Masterskill University Health and Science
01.2008 - 01.2011

SPM -

Sekolah Menengah Kebangsaan Datuk Panglima Abdullah
Semporna, Sabah
04.2001 - 01.2006

Skills

Guest services management

Ic Number

901012-12-6822

Personal Information

  • Age: 35
  • Health Status: Excellent
  • Date of Birth: 10/12/90
  • Gender: female
  • Nationality: Malaysia
  • Marital Status: Single

Timeline

Guest Services

GTR
08.2024 - 03.2025

Claim Executive

AIA Berhad
12.2013 - 01.2016

Customer Service Executive/Call Center

Medilink Global Bhd.
01.2011 - 06.2013

Masterskill University Health and Science - Healthcare

Masterskill University Health and Science
01.2008 - 01.2011

SPM -

Sekolah Menengah Kebangsaan Datuk Panglima Abdullah
04.2001 - 01.2006
MAZNAH BINTI ABDUL JAIDClaim Senior Executive