MAZNAH BINTI ABDUL JAID
Claim Senior Executive
Kota Warisan Sepang,10
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Detail-oriented administrative assistant with experience in customer service, data entry and office management.
Overview
14
14
years of professional experience
8
8
years of post-secondary education
Work History
Guest Services
GTR
KLIA 2, 10
08.2024 - 03.2025
- Maintained calm under pressure while managing stressful situations involving delayed or canceled flights.
- Adapted communication style based on each individual''s needs, providing clear instructions for non-native English speakers or those requiring additional support.
- Streamlined check-in processes for faster service, resulting in reduced wait times.
- Utilized strong attention-to-detail skills when reviewing passenger documents for accuracy before issuing boarding passes.
- Managed passenger boarding process, maintaining orderliness and timeliness during busy periods.
Claim Executive
AIA Berhad
Kuala Lumpur, Malaysia
12.2013 - 01.2016
- Handling and processing claim for life insurance such as TPD claim, Death Claim and CI Claim.
- Attend customer inquiry (walk in and pick up call).
- Daily deal with banker, insurance agent and doctor to get all the necessary information for the investigation purposed.
- Managed a high volume of claims simultaneously while maintaining attention to detail and meeting deadlines.
- Continuously updated knowledge on industry regulations and best practices, applying this expertise to optimize claims management processes.
- Assessed individual staff performance regularly, providing constructive feedback to enhance productivity within the team.
- Directed claims negotiations within allowable limit of 100k and supported successful litigations for advanced issues.
Customer Service Executive/Call Center
Medilink Global Bhd.
Bangsar, 14
01.2011 - 06.2013
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Worked flexible hours across night, weekend, and holiday shifts.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Education
Masterskill University Health and Science - Healthcare
Masterskill University Health and Science
01.2008 - 01.2011
SPM -
Sekolah Menengah Kebangsaan Datuk Panglima Abdullah
Semporna, Sabah 04.2001 - 01.2006
Skills
Guest services management
Data entry proficiency
Customer relationship management
Ic Number
901012-12-6822
Personal Information
- Age: 35
- Health Status: Excellent
- Date of Birth: 10/12/90
- Gender: female
- Nationality: Malaysia
- Marital Status: Single
Timeline
Guest Services
GTR
08.2024 - 03.2025
Claim Executive
AIA Berhad
12.2013 - 01.2016
Customer Service Executive/Call Center
Medilink Global Bhd.
01.2011 - 06.2013
Masterskill University Health and Science - Healthcare
Masterskill University Health and Science
01.2008 - 01.2011
SPM -
Sekolah Menengah Kebangsaan Datuk Panglima Abdullah
04.2001 - 01.2006