MAZ LYANA AYU MAHMOOD
HR Admin
Summary
Accomplished Human Resources Administrator with 6years of experience in benefits administration, employee relations and corporate policy development. Well-versed in creating reports, managing talent and driving recruitment of top-notch employees.
Overview
8
8
years of professional experience
2
2
Languages
Work History
HR Admin
AsiaQuest Internet Malaysia Sdn. Bhd.
07.2024 - Current
- Updated HR database with new employee information, changes in benefits, and other details.
- Prepared new hire letters, employee contracts, and corporate policies.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Managed payroll and timekeeping to track hours and accurately pay employees.
- Oversaw hiring, staffing, and labor law compliance.
- Maintained accurate employee records through diligent documentation of personal information, job history, performance evaluations, and other relevant data.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Managed employee leaves of absence, ensuring compliance with applicable laws and maintaining clear communication channels between employees and management.
- Monitored labor laws and regulations compliance to protect employers from litigations and employees from discrimination and harassment.
- Administered performance evaluations to provide constructive feedback and identify ideal candidates for promotion.
- Streamlined HR processes for increased efficiency by automating manual tasks and introducing new software tools.
- Improved organizational culture by developing and executing various team-building initiatives and employee engagement activities.
- Ensured legal compliance in all HR practices by staying current with relevant employment laws and regulations, as well as conducting regular policy reviews.
- Assisted in the development of workplace policies that effectively addressed issues such as harassment prevention, equal opportunity employment, and workplace safety.
- Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
- Coordinated company-wide events to enhance employee morale such as holiday parties, recognition ceremonies, and team outings.
- Conducted thorough exit interviews with departing employees to gather feedback on company culture and identify areas for improvement.
- Collaborated with management to identify staffing needs and develop workforce planning strategies, resulting in optimized personnel resources allocation.
- Enhanced employee relations by implementing effective communication strategies and conflict resolution techniques.
- Established strong relationships with external partners including recruiters, educational institutions, and industry associations to expand organizational reach in talent acquisition efforts.
- Answered employee inquiries regarding health benefits and 401k options.
- Managed complex benefits administration tasks, ensuring timely enrollment and accurate record-keeping for all employees.
- Managed benefits enrollment by answering questions and aiding employees with login details.
- Organized company-wide events designed to boost employee morale.
- Advocated for staff members, helping to identify and resolve conflicts.
- Collaborated with managers to identify and address employee relations issues.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Coordinated implementation of people-related services, policies and programs through departmental staff.
- Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Handled day-to-day accounting processes to drive financial accuracy.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Maintained records by imaging invoices, debits, and credits.
- Increased accuracy of financial reports by reconciling accounts, identifying discrepancies, and rectifying errors in a timely manner.
Senior Consultant, Business Support
PERSOLKELLY Workforce Solutions Malaysia Sdn Bhd
07.2023 - 07.2024
- Mentored junior consultants, helping them enhance their skills and contribute more effectively to projects.
- Prioritized projects and project tasks depending upon key milestones and deadline dates.
- Troubleshot issues by understanding issue, diagnosing root cause and coming up with effective solutions.
- Collaborated with internal teams to develop customized solutions that addressed unique client needs.
- Built strong relationships with clients through consistent communication and proactive problem-solving efforts.
- Increased client satisfaction by providing tailored consulting services and effective problem-solving strategies.
- Developed innovative strategies to address complex business challenges, resulting in increased profitability for clients.
- Identified key areas in need of improvement and implemented plans to rectify issues.
- Exceeded customer requirements with accurate and deliverable solutions.
- Delivered high-quality solutions for clients through comprehensive research and analysis of industry trends.
- Evaluated existing business processes, recommending improvements that led to increased operational efficiency.
- Streamlined project management processes, improving efficiency and reducing overall costs.
- Facilitated workshops with clients to identify pain points, establish goals, and define actionable steps towards achieving desired outcomes.
- Evaluated clients' needs and created plan of action to provide solutions.
- Presented findings and recommendations to executive-level stakeholders, effectively communicating key insights and action plans.
- Developed custom solutions based upon clients' strict requirements.
- Collaborated with teams to define, strategize, and implement marketing and web strategies.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Generated reports detailing findings and recommendations.
- Evaluated customer needs and feedback to drive product and service improvements.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Educated staff on organizational mission and goals to help employees achieve success.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Maintained database systems to track and analyze operational data.
- Devised and implemented processes and procedures to streamline operations.
- Frequently inspected production area to verify proper equipment operation.
Consultant's, Business Support
PERSOLKELLY Workforce Solutions Malaysia Sdn Bhd
11.2021 - 07.2023
- Handling office tasks, such as filing, generating reports and presentations.
- Providing support to client and external staffing candidate in terms of candidate benefit, payroll, and attendance.
- Maintain polite and professional communication via phone, e-mail, and mail.
- Anticipate the needs of others in order to ensure their seamless and positive experience.
- Identified and ensure new processes and procedures in line with the day-to-day task. This includes leavers, statutory, contract extension, etc.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
Contract Administrator's
PERSOLKELLY Workforce Solutions Malaysia Sdn Bhd
02.2018 - 11.2021
- Handling office tasks, such as filing, generating reports and presentations.
- Providing back-in support for the consultant in terms of candidate benefit.
- Handling task of checking the documentation need to comply with standard SOP.
- As a Checker for consultant procedure of boarding candidate until closing.
- Using the computer and company re-owned system to create a placement for the candidate and updating the candidate profile accordingly.
- Checking the TOB, Master Agreement is aligning with company policy and legal procedure.
- Maintain polite and professional communication via phone, e-mail, and mail.
- Anticipate the needs of others in order to ensure their seamless and positive experience.
- Identified and implemented new processes and procedures in line with the new contract. This includes leavers, statutory, contract extension, etc.
- Collaborated with legal team to mitigate risks, ensuring all contracts were legally sound and enforceable.
- Prepared and issued reports on contract performance and compliance.
- Oversaw contracts for over 3 different departments using both manual and automated strategies.
SL1M Apprentice (Khazanah)
Kelly Services (M) Sdn Bhd
07.2017 - 12.2017
- Handling office tasks, such as filing, data entry, answering telephones.
- Greet and assist visitors.
- Maintain polite and professional communication via phone, e-mail, and mail.
- Anticipate the needs of others in order to ensure their seamless and positive experience.
- Built strong relationships with team members and supervisors, fostering a positive work environment.
- Enhanced practical skills by assisting experienced professionals in various tasks.
- Learned proper and safe use and maintenance of power tools, hand tools and safety equipment.
Education
Bachelor of Administrative Science (Hons) -
Universiti Teknologi Mara (UiTM)
Kota Samarahan, Sarawak 09.2013 - 06.2016
Skills
Personnel file management
Human resource management
Benefits administration
Employee relations
New employee training
Document management
Employment record verification
Payroll coordination
Employee onboarding
Benefits oversight
Policy and procedure development
Background checks
Payroll administration
New hire orientation
Workers' compensation
Policy management
Employee onboarding and offboarding
Employment and labor laws
Labor contract administration
Orientation preparation
Staffing and recruitment
Payroll processing
Internal communications
Employment law
Dispute mediation
Labor law compliance
Team-building activities
Employee retention strategies
Microsoft office
Multitasking
Effective communication
Organizational development
Customer relationship management
Professionalism
Report preparation
Teamwork and collaboration
Interpersonal communication
Recruitment
Time management
Organizational skills
Problem-solving abilities
Personnel management
Multitasking Abilities
Problem-solving
Time tracking and payroll administration
Self motivation
Adaptability and flexibility
Documentation and recordkeeping
Performance appraisal
Human resources support
Decision-making
Team collaboration
Active listening
Languages
English
Advanced (C1)
Malay
Bilingual or Proficient (C2)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
HR Admin
AsiaQuest Internet Malaysia Sdn. Bhd.
07.2024 - Current
Senior Consultant, Business Support
PERSOLKELLY Workforce Solutions Malaysia Sdn Bhd
07.2023 - 07.2024
Consultant's, Business Support
PERSOLKELLY Workforce Solutions Malaysia Sdn Bhd
11.2021 - 07.2023
Contract Administrator's
PERSOLKELLY Workforce Solutions Malaysia Sdn Bhd
02.2018 - 11.2021
SL1M Apprentice (Khazanah)
Kelly Services (M) Sdn Bhd
07.2017 - 12.2017
Bachelor of Administrative Science (Hons) -
Universiti Teknologi Mara (UiTM)
09.2013 - 06.2016