Mazli Binti Mohd. Ismail
Pharmacist
Gelugor
Summary
Highly motivated, experienced and productive pharmacist with proven track record of excellent customer service and consistent results in providing high quality customer care in a Community Pharmacy setting. Possess excellent communication skills, professional attitude and keen attention to detail. Dedicated to using latest technologies and processes to deliver highest level of efficiency.
Overview
34
34
years of professional experience
12
12
Certifications
Work History
Community Pharmacist
Farmasi Teluk Kumbar
01.2018 - 12.2022
- Dispensed medicines and counseled customers on their proper usage, appropriate dosage and potential side effects.
- Educated customers on the selection of over-the-counter products/vitamins & supplements and their proper usage, ensuring safe and effective self-care choices.
- Improved patient medication adherence by providing comprehensive counseling and follow-up consultations.
- Achieved and maintained top customer satisfaction and retention by cultivating productive relationships with customers.
- Offered clinical services such as monitoring of blood pressure , glucose, cholesterol and uric acid and provided appropriate counseling/recommendations for better management of health issues.
- Oversaw the training process for new employees to ensure they were equipped with the necessary skills for success in their roles.
- Collaborated with pharmacy team members to optimize operations and deliver outstanding patient care experiences.
- Monitored/managed ordering of pharmacy stock to maintain streamlined inventory and low overhead.
- Maintained proper documentation of Controlled Medicine Records and Supplier documents (Statements, Invoices, Credit Notes, Goods Return Notes, etc).
- Prepared Journal of Accounts (Profit and Loss), Statistics Report and created SOP's and Templates for Checklists & Forms used in pharmacy.
- Drafted new Layout Plan for pharmacy due to renovations (2018) and again when relocated to another premise (2022).
- Conducted interviews for new applicants on behalf of Management.
- Provided monthly Attendance and Leave Records of all staff to HR.
- Rectified and took over data entry in the POS system in 2018 due to lack of staff. Trained new staff to take over data entry in 2021.
- Despite the MCO due to Covid-19, was able to increase Sales by more than double in 2022 vs 2018.
Wholesale & Community Pharmacist
BB Pharmaceutical
01.2016 - 10.2017
- Involved in operations of both Wholesale and Retail pharmacy.
- Interpreted prescription orders, dispensed medications and provided counseling for customers.
- Conducted screenings for Blood Pressure, Glucose and Cholesterol.
- Maintained appropriate drug records & documentation and completed reports as necessary for both Wholesale & Retail pharmacy.
- Sourced for products from Suppliers based on Government Hospital tender.
- Provided Quotations to Government Hospitals using e-Perolehan.
- Prepared Purchase Orders to Suppliers based on approved Government Hospital tender and arranged for their delivery.
- Responsible for Inventory of Propharm products as BB Pharmaceutical was the stockist for Propharm (M) Sdn. Bhd.
- Prepared Tax Invoices to Customers (Clinics & Government Hospitals) based on Purchase orders.
- Responsible for updating the SQL Accounts System monthly.
- Responsible for submitting the GST Report to Customs Department.
- Was able to increase sales in the Retail Pharmacy and procure some substantial Government Hospital tenders (Wholesale Pharmacy) despite monopoly.
Community Pharmacist
Cosway Pharmacy
12.2012 - 07.2015
- Ensured accurate dispensing of controlled substances, maintaining strict compliance with regulatory guidelines.
- Assisted customers with selection of vitamins, supplements and over-the-counter medications and made recommendations suitable to their health issues.
- Offered clinical services such as checking BP, Glucose, Cholesterol, Uric Acid & Weight/Visceral fat measurements (using Karada Weighing Balance).
- Conducted health check on voluntary basis using the Quantum Magnetic Resonance Analysis in order to better recommend the correct supplements to manage customer health. This method was highly successful in increasing sales and repeated purchases.
- Responsible for all documentation, price tagging, arrangement of products and general management of the Pharmacy section including ordering and returning of stocks and running promotions as per Company requirements.
- Required to increase sales as per targets set.
- Was able to achieve targets set.
Community Pharmacist
Teluk Kumbar Pharmacy
02.2012 - 10.2012
- Ensured accurate dispensing of controlled substances and advised customers on medication side effects, contraindications and proper administration.
- Assisted customers with selection of Over-the-counter medications, Vitamins & Supplements.
- Provided monitoring services for Blood pressure, Glucose, Cholesterol and Uric Acid and made appropriate recommendations for better health management.
- Responsible for maintenance of all Controlled Medicine records and documentation.
- Provided counseling when needed.
Community and Wholesale Pharmacist
BB Pharmaceutical
03.2011 - 01.2012
- Involved in operations of both Wholesale and Retail pharmacy.
- Interpreted prescription orders, dispensed medications and provided counseling for customers.
- Conducted screenings for Blood Pressure, Glucose and Cholesterol.
- Maintained appropriate drug records & documentation and completed reports as necessary for both Wholesale & Retail pharmacy.
- Sourced for products from Suppliers based on Government Hospital tender.
- Provided Quotations to Government Hospitals using e-Perolehan.
- Prepared Purchase Orders to Suppliers based on approved Government Hospital tender and arranged for their delivery.
- Responsible for Inventory of Propharm products as BB Pharmaceutical was the stockist for Propharm (M) Sdn. Bhd.
- Prepared Tax Invoices to Customers (Clinics & Government Hospitals) based on Purchase orders.
- Responsible for updating the SQL Accounts System monthly.
Community Pharmacist
The Vitamin Shop
10.2006 - 01.2011
- Involved in all operations of a Community pharmacy such as Dispensing, Counseling, Health checks (BP, Glucose), Purchasing, Pricing, Display, Sales and maintenance of all Controlled Medicine records & documentation.
- Skilled at working independently and collaboratively in a team environment.
- Responsible for data entry of Supplier Invoices & products using the POS system.
- Learned and adapted quickly to new technology and software applications.
- Provided exceptional customer service by addressing individual concerns and prioritizing customer needs.
- Demonstrated creativity and resourcefulness through the development of innovative solutions thus increasing sales.
- Was able to have substantial increase in sales and profits which led to the company opening another outlet in the same Complex solely dispensing OTC, Vitamins and Supplements.
Pharmacist (Retail & Wholesale)
Maxipro (M) Sdn. Bhd.
12.2000 - 09.2006
- Involved in all operations of a Community pharmacy such as Dispensing, Counseling, Health checks (BP, Glucose), Purchasing, Pricing, Display, Sales and maintenance of all Controlled Medicine records & documentation.
- Assisted the Executive in charge of the Wholesale Pharmacy.
- Responsible for data entry of Supplier Invoices & products using the POS system.
- Additionally, conducted tests for H. pylori and Lactose intolerance for Digestive Function Centre from December 2001 to August 2002
- Was able to substantially increase sales and profits and clear off almost half of the prior debts/losses held by the Company.
Pharmacist Cum Branch Manager (Retail & Wholesale)
Georgetown Chemist (Penang) Sdn. Bhd.
09.1995 - 07.2000
- Responsible for management of the pharmacy and ensuring the smooth running of all operations for both Retail and Wholesale.
- In addition to the daily responsibilities of a retail pharmacist, was required to do compounding of certain medications (cough syrup, ammonia solution,etc.) when required.
- Took over the operations of the Wholesale Pharmacy when executive was on long medical leave.
- Responsible for the maintenance of all Controlled Medicine records and related documents.
- Responsible for creating ideas for promotions (as a team with the other branches) and ensuring its smooth implementation.
- Required to increase sales as per targets set.
- A substantial increase in Sales profit was achieved for the fiscal years 1996/1997, 1997/1998 and 1998/1999 despite the economic downturn.
Quality Control Pharmacist/Head of Department
B.Braun Pharmaceutical Industries Sdn. Bhd.
01.1992 - 08.1995
- Responsible for the management of the Quality Control Department of B.Braun Pharmaceutical Industries Sdn. Bhd.
- Responsible for coordinating, planning and organizing activities of the Q.C. Laboratory, Chemical Store, Label Store, Retain Sample Store, In-Process & Final Quality Control of IV Fluids & Injections (Plasco/Novoplamp, Mini-plascos), Haemodialysis Concentrates (Canisters), Irrigation/Peritoneal Dialysis Solutions (PVC/CAPD Bags)
- Responsible also for the In-Process & Final Quality Control Of empty PVC/CAPD Bags.
- Responsible for the preparation of Standard Operating Procedures (SOP's) of equipment, QC procedures/instructions and updating of all relevant documents (forms, checklists, etc.)
- Enhanced operational efficiency by streamlining quality control procedures and documentation.
- Introduced changes to improve smooth running of operations in line with GMP guidelines in both Production and Quality Control.
- Ensured a safe working environment by promoting good laboratory practices and enforcing hygiene guidelines among staff members.
- Conducted thorough investigations for deviations, identifying root causes and implementing corrective actions.
- Facilitated root cause analysis sessions following product recalls/customer complaints, developing corrective and preventive action plans to minimize future incidents.
- Monitored percentage and type of rejects and introduced corrective actions to minimize wastage/rejects.
- Actively involved in ISO 9000 Quality Internal Audits (In-House) and in Quality Audits conducted by various Regulatory Bodies both local (NPCB,SIRIM) and international (BGA, TGA, etc) as well as Supplier Audits. In-House Audits also involved the other Companies/Divisions within B.Braun Group of Companies such as Medical, Surgical and Precision Engineering.
- Acted as the Lead Auditor in In-House Audits on several occasions during the absence of the Quality Assurance Manager.
- Effective 1994, was given additional responsibility of ensuring the Quality Control of Plasco Caps moulded in BPI Sdn Bhd.
- Effective October 1994, was actively involved in implementing & improving the Quality Control Operations in Promedipharm Sdn. Bhd., Bangi (which was acquired by B.Braun Pharmaceutical Sdn. Bhd.).
- Trained the personnel at Promedipharm Sdn. Bhd. in various aspects of Quality Control and ISO 9000.
- Was assigned twice to take over the responsibilities of the Production Pharmacist (in the absence of one) for an interim period until a new pharmacist was engaged by the company.
- During this period was directly involved in the first trial production of Gelafundin (Mixing) which was a great success as the yields we obtained far exceeded expectations.
- Accomplishments achieved was that B. Braun Pharmaceutical achieved ISO 9002 Certification in 1993 and also complied outstandingly with the various Guidelines used by BGA, TGA and other local and International Auditors.
- Received recognition for outstanding performance and substantive contributions towards the growth of the company in Dec 1992, Dec 1993, Jan 1994, April 1994 and Dec 1994.
Registration & Quality Control Pharmacist
DEPCO United Sdn. Bhd.
09.1991 - 12.1991
- Set up and organized proper filing of Registration documents and handled all correspondence with Regulatory bodies namely NPCB (formerly NPCL).
- Responsible for maintenance of all records of controlled items.
- Responsible for ensuring proper storage of raw materials and segregation of controlled items.
- Conducted checks on various production processes to ensure adherence to Good Manufacturing Practice.
- Assisted the Chemist in conducting Q.C Analysis on Raw materials and Finished products and Stability Studies.
Quality Control Pharmacist
KCK Pharmaceutical Industries
09.1990 - 08.1991
- Optimized laboratory workflow by managing resources effectively and prioritizing tasks according to urgency.
- Conducted Quality Control Analysis on Raw Materials and Finished Products (Tablets, capsules and cough mixtures).
- Trained personnel (QC Analyst) in the correct methods of QC analysis and handling of laboratory equipments.
Pupil Pharmacist
Penang General Hospital
06.1989 - 06.1990
- Underwent training as Pupil Pharmacist in the various departments at Penang General Hospital.
- Trained in manufacture of I.V. Fluids (Sterile Distilled Water, Normal Saline, etc.) and Sterile Preparations (Eye Drops, Nasal Drops, Creams, Ointments, Suppositories, etc.).
- Actively involved in the preparation of Total Parenteral Nutrition for Adults and Paediatrics.
- Conducted Therapeutic Drug Monitoring for patients and made conclusions and recommendations to Doctors (under the supervision of the Senior Pharmacist).
- Dispensed medications to patients in wards and at the New Outpatient Department (NOPD) as per prescriptions.
- Provided counseling to patients on correct application/use of External medications and correct intake of oral/Internal medications, dosage and common side effects plus advised them on the necessary lifestyle changes required.
- Conducted Ward inspections and lectures to Nurses eg. Refresher course on Antibiotics.
- Was "On-Call" after office hours and performed night duties when required.
- Accompanied Enforcement Officers on periodic raids.
Education
Bachelor of Pharmacy With Honours - Pharmacy
Universiti Sains Malaysia (USM)
Penang, Malaysia 04.2001 -
Diploma in Science - Learning Sciences
Institute Teknologi Mara (ITM)
Shah Alam, Selangor, Malaysia 04.2001 -
Cobham Hall
Cobham, Kent, United Kingdom01.1980
Sekolah Menengah Inggeris Port Dickson
Port Dickson, Negeri Sembilan, Malaysia12.1976
Government English Primary School
Port Dickson, Negeri Sembilan, Malaysia12.1971
Skills
-Strong customer service skills & counseling experience
undefinedCertification
Social Media, AI & Business Masterclass-John Lee
Additional Information
References :
1. En. Syed Saberi Syed Amirudin : H/P : 019-4813001
Syed Baraqah Solution Technical Consultant/Director
2. Mr. Tan Chan Wei : H/P : 016-5073954
Remeds Home Care
3. Ms. Bharati Suresh Chand : H/P : 019-4801590
Global Edge Pharma
4. Ms Gina Koay : H/P : 012-4100225
City Wellness Pharmacy
5. Ms Foon HF : H/P : 016-6031768
Lovy Pharmacy Sdn. Bhd.
Last Remuneration : RM 7,150.00
Expected Remuneration : Negotiable
Notice Required : Able to start on 6th May 2024
Timeline
For Business Management in Food, Nutrition & Healthcare Programme-Dr Mark Leong Farmz Asia
11-2023
Social Media, AI & Business Masterclass-John Lee
08-2023
High Ticket Deal Masterclass-Steven Yong
05-2023
Entrepreneur Masterclass-Vince Tan
04-2023
100 X DNA Masterclass-Daniel Tolson
03-2023
Ultimate Closer Masterclass-Aaron Chong
02-2023
Community Pharmacist
Farmasi Teluk Kumbar
01.2018 - 12.2022
Train The Trainer-HRDF Krissai Management Consultancy Sdn. Bhd.
03-2016
Wholesale & Community Pharmacist
BB Pharmaceutical
01.2016 - 10.2017
First Aid at Workplace-St. John Ambulans Malaysia
04-2014
Community Pharmacist
Cosway Pharmacy
12.2012 - 07.2015
Community Pharmacist
Teluk Kumbar Pharmacy
02.2012 - 10.2012
Community and Wholesale Pharmacist
BB Pharmaceutical
03.2011 - 01.2012
Halal Quality Assurance System (H.Q.A.S.) Training-HFFIA
05-2010
ISO 9001: 2008 Quality Lead Auditor Course-John L Bates & Associates Pty Ltd
01-2009
Community Pharmacist
The Vitamin Shop
10.2006 - 01.2011
Bachelor of Pharmacy With Honours - Pharmacy
Universiti Sains Malaysia (USM)
04.2001 -
Diploma in Science - Learning Sciences
Institute Teknologi Mara (ITM)
04.2001 -
Pharmacist (Retail & Wholesale)
Maxipro (M) Sdn. Bhd.
12.2000 - 09.2006
Pharmacist Cum Branch Manager (Retail & Wholesale)
Georgetown Chemist (Penang) Sdn. Bhd.
09.1995 - 07.2000
Conflict Resolution & Assertiveness Training-HRD Strategies
03-1995
Effective Speaking & Presentation Skills-Speech Dynamics (Gerald Green)
04-1992
Quality Control Pharmacist/Head of Department
B.Braun Pharmaceutical Industries Sdn. Bhd.
01.1992 - 08.1995
Registration & Quality Control Pharmacist
DEPCO United Sdn. Bhd.
09.1991 - 12.1991
Quality Control Pharmacist
KCK Pharmaceutical Industries
09.1990 - 08.1991
Pupil Pharmacist
Penang General Hospital
06.1989 - 06.1990
Cobham Hall
Sekolah Menengah Inggeris Port Dickson
Government English Primary School
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