Mazli Bin Ahmad
Ampang
Summary
Result-driven, proactive management professional focused on increasing brand excellence and operational efficiency. This is achieved through supporting upper management and directing employees through leadership. Experience continuously improving and building value-added relationships that deliver on the customer promise.
Overview
23
23
years of professional experience
2
2
Languages
Work History
Area Manager
Family Mart
01.2024 - Current
- Transformed underperforming teams into productive, profitable teams.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Optimized team performance with newly implemented sales and merchandising procedures.
- Evaluated costs against expected market price points and set structures to achieve profit targets.
- Exceeded sales targets with well-developed sales strategy and empowering team coaching.
Operations Manager
BAKE WITH YEN
5 2023 - 12.2023
- Lead and be responsible for recruitment, interviews, selection, training, and development of new employees
- Carry out annual performance reviews on each team member to manage and motivate individuals as well as provide clear direction and support
- Train and develop the team to ensure they deliver outstanding customer service
- Reviewing the team's performance and providing immediate feedback (both positive and development) to recognize and praise excellent performance and to develop areas of need
- To identify and proactively manage any poor performance issues using appropriate company policy
Area Manager
AEON WELLNESS
08.2014 - 05.2023
- Evaluating existing operations and developing appropriate strategies
- Training store managers in effective sales and supervisory techniques
- Creating and communicating sales targets at regular intervals
- Monitoring sales across stores to check that quotas are met
- Detecting, investigating, and remedying discrepancies in sales across stores, if required
- Setting and implementing performance standards across all stores
- Ensuring that employees observe company protocols
- Collaborating with other Area Managers to ensure that operations are consistent across the board
Store Manager
WATSONS PERSONAL CARE
08.2008 - 08.2014
- Supervise, train, and assist employees like Sales Representatives and Retail Store Clerks in customer service, store maintenance, and product promotions
- Develop and maintain a schedule for employees and promotions centered on holiday sales and other cycles
- Seek ways to better promote the store, the product line, and the service within the store
- Maintain proper inventory levels, ensure stocking, implement purchasing plans, and maintain contact with suppliers to ensure maximum efficiency in meeting sales goals
- Implement cross-training of employees and Assistant Managers to always maintain productivity
- Manage all controllable costs with a view to maintaining profitability
- Ensure the store remains clean and presentable at all times
- Hire and train as needed to ensure adequate personnel is on hand to provide outstanding customer service
Store Manager
BAKERS COTTAGE
04.2004 - 08.2008
- Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards
- Preserve excellent levels of internal and external customer service
- Identify customers' needs and respond proactively to all their concerns
- Lead F&B team by attracting, recruiting, training, and appraising talented personnel
- Establish targets, KPI's, schedules, policies, and procedures
- Provide two-way communication and nurture an ownership environment with an emphasis in motivation and teamwork
- Comply with all health and safety regulations
District Trainer
KFC
04.2001 - 04.2004
- Conduct Training Class for the new joiner
- Follow up staff knowledge by visit to the stores
Education
Sijil Pelajaran Malaysia (SPM) -
SMK Felda Jelai
Skills
Problem-solving
Critical thinking
Teamwork
Leadership
Customer service
Time management
Product Knowledge
Management Skills
Biodata
41 years, Malaysia
Timeline
Area Manager
Family Mart
01.2024 - Current
Area Manager
AEON WELLNESS
08.2014 - 05.2023
Store Manager
WATSONS PERSONAL CARE
08.2008 - 08.2014
Store Manager
BAKERS COTTAGE
04.2004 - 08.2008
District Trainer
KFC
04.2001 - 04.2004
Operations Manager
BAKE WITH YEN
5 2023 - 12.2023
Sijil Pelajaran Malaysia (SPM) -
SMK Felda Jelai