Go for simple adventure - special spot (beach, hill, rooftop) to watching sunset & sunrise
MAY YEE LEE BARROGA
ADMIN ASSISTANT
Klang
Summary
Dedicated and adaptable with experience in administration, customer service, and e-commerce operations.
Willing to learn new skills even if it takes time, with a positive and proactive attitude.
Recognized for achieving timely claim resolutions and fostering positive client relationships in fast-paced environments.
Overview
14
14
years of professional experience
5
5
Languages
Work History
Administrative Assistant
UMW Toyotsu Motors Sdn Bhd
10.2024 - Current
- Assisted customers with insurance accident claims, prepared documents, and submitted via Merimen system.
- Monitored claim status, followed up on adjuster reports, Insurance's approvals, and OD/ODKFK conversions.
- Prepare and issue Loss of Use letters for accident claims.
- Managed towing matters: petty cash, monthly bills, printed PO via 3 IN 1 system for towing payments, and coordinated with accounts & vendors.
- Handled phone calls, emails, and correspondence while maintaining strict confidentiality.
- Improved filing systems for faster document retrieval and supported a positive team environment.
E-Commerce Assistant
One Com Enterprise
09.2024 - 09.2024
- Managed e-commerce sales across Shopee, Lazada, and TikTok platfrom.
- Created and uploaded product listings with basic photo/video editing.
- Handled customer inquiries and resolved order-related issues promptly.
- Performed data entry and reporting using Microsoft Excel.
- Updated product content and monitored pricing for competitiveness.
Administrative Assistant
Tools Haus Bosch Authorized Service Centre
06.2024 - 08.2024
- Assisted walk-in customers, answered calls, followed up with customers for goods collection, and responded to WhatsApp messages.
- Recorded power tool details and repair issues (job cards).
- Processed sales delivery orders, invoices, and customer payments via SQL.
- Submitted warranty claims via email.
- Searched system for spare part details, availability, and pricing.
- Prepared MExpress CN consignment notes (normal delivery & reverse pickup).
- Tracked courier status and maintained filing of job cards, sales orders, and invoices.
- Managed Shopee platfrom: created & uploaded spare parts listings with basic photo/video editing and monitored pricing for competitiveness.
- Improved filing systems for faster document retrieval and supported a positive team environment.
E-Commerce Assistant
KNY Motor Parts
04.2022 - 05.2024
- Managed Shopee and Lazada stores: created and uploaded spare parts listings with basic photo/video editing, updated product content, and monitored pricing for competitiveness.
- Created advertisements for product promotion and exposure.
- Handled customer inquiries, replied to messages, and resolved order-related issues promptly.
- Processed online orders: printed air waybills, prepared parcels, and coordinated with couriers (J&T, Ninja Van, Pos Laju) for collection and self drop-off.
- Assisted in manual stock arrangement and quantity checking.
- Performed data entry and generated reports using Microsoft Excel and OneNote.
Sales & Administrative Assistant
E Fox Trading
10.2021 - 04.2022
- Handled WhatsApp/phone inquiries.
- Followed up with customers consistently to promote and sell products (anchovies, sauces, pepper).
- Entered and printed delivery orders accurately.
- Arranged delivery schedules and coordinated with drivers.
- Delivered goods to customers during staff shortage (2 weeks).
- Posted job hiring advertisements on Facebook.
Administrative Assistant
Wistron Technology (Malaysia) Sdn. Bhd.
11.2020 - 04.2021
- Submitted purchase requisition forms for goods/services on behalf of the company.
- Collected and identified received goods, and liaised with warehouse team for return transactions (RT).
- Assisted in product and information analysis.
- Performed data entry and maintained updated records.
- Sorted and handled incoming/outgoing mail.
Kindergarten Teacher
Tadika Pea Wah
12.2014 - 12.2018
- Planned and conducted engaging daily lessons, storytelling, arts & crafts, and group activities to support children’s learning and creativity.
- Taught early literacy, numeracy, and social skills in a fun and interactive environment.
- Monitored children’s progress, prepared simple reports, and updated parents on development.
- Maintained a safe, clean, and positive classroom environment.
- Encouraged teamwork, discipline, and creativity through songs, play, and interactive learning.
- Assisted in organizing school events, festive celebrations, and performances.
- Maintained communication with parents about children’s progress and daily needs.
Childcare & Learning Assistant (Part Time)
Taska Ria
06.2015 - 12.2015
- Supervised and cared for children aged 4–7 in their daily routines and activities.
- Guided children in completing homework and assisted with early learning exercises.
- Prepared and organized learning materials, worksheets, and simple activities to support development.
- Encouraged positive social interaction, discipline, and responsibility in a supportive environment.
- Maintained communication with parents about children’s progress and daily needs.
Life Insurance Agent (Full Time)
Hong Leong Assurance Berhad
07.2012 - 11.2014
- Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
- Retained existing clientele through regular follow-ups, policy reviews, and timely adjustments based on changing circumstances or needs.
- Conducted cold calling and door-to-door sales to expand customer base.
- Participated in professional development opportunities such as training sessions and courses to enhance product knowledge and sales skills.
Achievements: - Achieved yearly sales targets
- Qualified for 17th Submit Club Convention, Hawaii (2012–2013).
- Member of MDC Club (2013–2014)
Waiter
Equator Café
01.2012 - 07.2012
- Delivered warm service, ensuring customers felt welcomed and cared for.
- Took orders accurately and responded promptly to customer requests, building positive dining experiences.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs to ensured excellent dining experience.
- Prepared sandwiches, juices, and light meals.
- Maintained a clean and organized work environment.
Education
Yu Yuan Secondary School
Sandakan, Sabah 04.2001 -
Skills
*Core Skills*
Customer Service & Client RelationsAdministrative Support & Document HandlingSales & Target AchievementClassroom & Childcare Guidance*Technical Skills*Microsoft Office (Word, Excel)Email & Online Communication
Photo Room
Online PlatformData Entry & Filing SystemsMerimen Claim System (current job system)
Interests
Timeline
Administrative Assistant
UMW Toyotsu Motors Sdn Bhd
10.2024 - Current
E-Commerce Assistant
One Com Enterprise
09.2024 - 09.2024
Administrative Assistant
Tools Haus Bosch Authorized Service Centre
06.2024 - 08.2024
E-Commerce Assistant
KNY Motor Parts
04.2022 - 05.2024
Sales & Administrative Assistant
E Fox Trading
10.2021 - 04.2022
Administrative Assistant
Wistron Technology (Malaysia) Sdn. Bhd.
11.2020 - 04.2021
Childcare & Learning Assistant (Part Time)
Taska Ria
06.2015 - 12.2015
Kindergarten Teacher
Tadika Pea Wah
12.2014 - 12.2018
Life Insurance Agent (Full Time)
Hong Leong Assurance Berhad
07.2012 - 11.2014
Waiter
Equator Café
01.2012 - 07.2012
Yu Yuan Secondary School
04.2001 -
Languages
English
Full Professional
Malay
Full Professional
mandarin
Native or Bilingual
cantonese
Limited Working
hakka
Limited Working