Mayurii Naidu Saravanan
Gelugor,PULAU PINANG
Summary
Customer success professional with knack for building relationships and ensuring client satisfaction. Adept at problem-solving, providing support, and driving product adoption. Known for excellent communication skills and proactive approach to customer needs.
Overview
6
6
years of professional experience
Work History
Customer Services Advisor
Integrated health plans
Kystal point , penang, Malaysia
01.2022 - 03.2023
- Conducted customer satisfaction surveys and analysed feedback to identify areas for service enhancement.
- Handled high-volume telephone calls to address and resolve customer queries.
- Monitored social media and online forums to address customer service inquiries and protect brand reputation.
- Responded to live chat rooms to answer and resolve customer queries, elevating customer satisfaction with immediate support.
- Listened to individual complaints with open mind and asked detailed questions to understand issues.
Customer Service Executive
Suntect universal international
Bayan baru , penang , Malaysia
02.2020 - 12.2021
- Monitored service metrics, prepared reports on trends, and suggested actions to improve service levels.
- Met demands of high-volume customer enquiries and exceeded performance targets.
- Added value to customer purchases by upselling additional products and services.
- Maintained excellent customer satisfaction by offering friendly, helpful and informative customer service.
Administrative Assistant
Zurich
Bukit jambul , penang , Malaysia
01.2017 - 01.2020
- Handled high-volume telephone calls to address and resolve customer queries.
- Negotiated with suppliers to resolve product issues on behalf of customers, securing replacements or refunds when necessary.
- Provided information on after-sales services for comprehensive support.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
Customer Success Specialist
Teleperformance
Livingston Arglly , georgetown , Malaysia
05.2023 - I currently work here
- Analysed customer feedback to identify trends and areas for improvement, resulting in enhanced service delivery.
- Maintained accurate records of customer interactions, transactions, and feedback in CRM systems.
- Managed key accounts, fostering strong relationships and promoting loyalty amongst high-value customers.
- Produced high-volume orders to effectively meet customer demand.
- Built and maintained courteous and effective working relationships.
- Handled high-volume telephone calls to address and resolve customer queries.
- Monitored customer satisfaction metrics, identifying trends and developing strategies to address areas of concern.
- Processed refunds, exchanges and service requests for customers.
Education
Certificate of Higher Education -
SMK HAMID KHAN
Penang MalaysiaSkills
- Languages
- Client relationship building
- Social media advertising
- E-Commerce platforms
- Complaint handling and resolution
- Public speaking
- Task collaboration
- Administrative support
- Willingness to learn
Hobbies and Interests
- Playing badminton
- Traveling
- Reading books
Languages
English
Malay
Chinese
Tamil
Languages
English
First Language
Malay
Proficient
C2
Chinese (Mandarin)
Proficient
C2
Tamil
Proficient
C2
Timeline
Customer Success Specialist
Teleperformance
05.2023 - I currently work here
Customer Services Advisor
Integrated health plans
01.2022 - 03.2023
Customer Service Executive
Suntect universal international
02.2020 - 12.2021
Administrative Assistant
Zurich
01.2017 - 01.2020
Certificate of Higher Education -
SMK HAMID KHAN