MAYSARAH MADZEN

1. Recruitment and Onboarding:

• Recruitment: Reviewed and uploaded resumes to facilitate the hiring process
• Onboarding Management: Oversaw the entire onboarding process, including documentation, preparation of welcome kits, and setting up accounts and credentials for new hires. Regularly updated and improved onboarding procedures to enhance efficiency and relevance
• Orientation and Training: Conducted orientation sessions and consistently updated materials and modules to ensure they remained current, engaging, and effective

2. Employee Performance and Development:

• Collaborated with managers to monitor employee performance and conducted probation reviews to meet company KPIs.
• Communicated decisions on employment status and managed KPI tracking to support performance goals

3. Employee Engagement

• Planned and executed monthly activities to boost company culture and employee morale
• Acted as a liaison for employee concerns, communicated updates, and supported a positive workplace environment
• Implemented internal communication strategies to keep employees informed about company news and events

4. Event Management and Media Coordination:

• Assisted in vendor negotiations, budget tracking, and program scheduling to ensure a memorable event
• Designed and coordinated creative media assets, including logos, MCPs, and promotional videos, for the Company Annual Dinner attended by 120+ employees

5. Enhanced HR Data Utilization and Records:

• Conducted thorough analysis of HR surveys to extract actionable insights
• Drafted and shared comprehensive reports on HR survey findings with relevant stakeholders
• Assisted in optimizing the organization of HR records for better accuracy and accessibility

6. HR Policies and Procedures:

• Assisted in updating and communicating HR policies to ensure compliance and clarity

7. Employee Offboarding and Exit Management:

• Managed the exit process, including offboarding procedures and exit interviews survey

8. Administrative Support:

• Oversaw office supplies and equipment, ensured an organized work environment, and provided general HR support

1. Succession Management Standard:

• Assist in preparing a Proposal of MDV Succession Plan for critical positions through performance reviews of potential successors

2. Performance Appraisal System (PMS):

• Analyzing and updating PMS Submission Data for 2022 to evaluate and measures employee performance

3. Staff Recruitment and Compensation:

• Assisted in preparing recruitment documents such as Hiring Memos and Bond Letters, supported talent acquisition through online job boards, and screened resumes to identify qualified candidates for further evaluation.

4. Administration:

• Responsible for updating employee Personal File, providing documentation for the purpose of auditing and updating MDV's COVID-19 Data

• Generate sales leads by making outbound calls to potential customers
• Engage customers in conversation and effectively communicate the benefits of the insurance