Maysa Ibau
Kuala Lumpur
Summary
Results-driven content moderation specialist with strong analytical skills and a keen attention to detail. Known for maintaining high standards and ensuring adherence to community guidelines, resulting in platform integrity and a positive user experience. Effective in team collaboration and adaptable to changing needs, consistently delivering reliable results. Seeking a challenging position that utilizes skills to contribute dynamically to the growth of an organization that values ethics and talent.
Overview
8
8
years of professional experience
Work History
Content Moderator
Bytedance Malaysia
2019.08 - 2024.11
- Review content on short-video platforms and conduct the content quality control in Southeast markets, make sure the contents comply with local policies, regulations and culture;
- Handle complaints and reports with respect to users and community;
- Interpret and apply complex policies and guidelines to content by understanding the review policies and guidelines;
- Identify improvement opportunities in workflow by using daily data analysis and suggest solutions;
- Analyze the risk level of incidents and assess the safety status of the community and products;
- Attention to details and ability to work differing 7*24 work rotations/shifts as required.
- Improved internal communication by providing constructive feedback on content moderation tools and systems to the development team.
Content Moderator
Accenture Malaysia
2018.08 - 2019.07
- Monitoring and moderating the content of social media to ensure safe and fun online environment
- Review content on short-video
- Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
Operation Planning and Control
Sekoplas Sdn Bhd
2017.01 - 2018.01
- Control the operation of production line
- Monitor and control the waste product
- Make a material testing and product testing
- Make a testing for a new equipment
- Developed comprehensive production schedules that aligned with customer requirements and company objectives.
Bagging Department
Western Digital Sdn. Bhd.
2016.07 - 2016.07
- Make a packaging for cassette
- Ensure that packaging process follow the procedure
- Improved bagging efficiency by implementing proper stacking techniques and organizing items in a logical manner.
- Contributed to store profitability by minimizing product loss during the bagging process, through careful handling and efficient organization of items in customer bags.
Education
Bachelor Degree - Material Engineering, Major in Polymer Engineering
Universiti Malaysia Perlis
01.2018
Skills
- Good language & communications skills
- Ability to adapt to new environment quickly and effectively
- Fast learning and adapting capability
- Able to work independently and with minimum supervision
- Proficient with Microsoft office software
- Able to work with team
Languages
English
Upper intermediate
B2
Malay
Proficient
C2
Thai
Proficient
C2
References
- Wai Choon Yip, Bytedance, Teamleader, +6010-225 3557, wai.yip@bytedance.com
- Kalaivani, Bytedance, Teamleader, +6011-1167 8920, kalaivani.soundra@bytedance.com
Timeline
Content Moderator
Bytedance Malaysia
2019.08 - 2024.11
Content Moderator
Accenture Malaysia
2018.08 - 2019.07
Operation Planning and Control
Sekoplas Sdn Bhd
2017.01 - 2018.01
Bagging Department
Western Digital Sdn. Bhd.
2016.07 - 2016.07
Bachelor Degree - Material Engineering, Major in Polymer Engineering
Universiti Malaysia Perlis