Mawaddah Molok
NO.3 JALAN KINDING RAYA, TAMAN KINDING RAYA 14, TG.RAMBUTAN,31250.
Summary
Proven F&B Server with a track record of enhancing customer satisfaction and sales at Domino's Pizza through exceptional service and efficient order management. Skilled in wine pairing and suggestive selling, adept at fostering positive dining experiences and maintaining high sanitation standards. Increased sales significantly by recommending high-end products, demonstrating a strong blend of cash handling expertise and interpersonal skills. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Dependable [Job Title] successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
2
2
years of professional experience
Work History
F&B Server
A&W® Restaurants
12.2023 - 07.2024
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Answered customers' questions, recommended items, and recorded order information.
Retailer
99 Speedmart
10.2022 - 07.2023
- Resolved customer complaints in professional and timely manner.
- Monitored customers for signs of security concerns and escalated issues to management.
- Wrapped, boxed and weighed bakery department products.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Listened to customer needs and desires to identify and recommend optimal products.
- Recommended complementary purchases to customers, increasing revenue.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
No Degree - Beautician
Palmarosa
Kota Damansara, Selangor, Malaysia12.2022
Skills
- Wine pairing knowledge
- Order Accuracy
- Exceptional customer service
- Cash handling expertise
- Efficient multitasking
- Order Management
- Suggestive Selling
- Cash Handling
- Food sales and promotion
- Menu Memorization
Languages
Malay
Native language
English
Advanced
C1
Timeline
F&B Server
A&W® Restaurants
12.2023 - 07.2024
Retailer
99 Speedmart
10.2022 - 07.2023
No Degree - Beautician
Palmarosa
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