Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Timeline
Generic
MAVINAN

MAVINAN

Marketing Executive
Kuala Lumpur

Summary

Highly skilled Customer Service Executive with a demonstrated history of providing outstanding service and fostering solid customer connections. Seeking a challenging role in a reputable organization to utilize my strong communication, problem-solving, and negotiation abilities to enhance customer satisfaction and contribute to overall business achievements. Experienced in the livestream E-Commerce sector for six months, I am now eager to embrace a new opportunity and tackle a fresh position.

Overview

8
8
years of professional experience

Work History

Marketing Executive

Proton
04.2025 - Current
  • Planned and executed events and marketing programs to increase qualified leads.
  • Collaborated closely with sales teams to ensure alignment between promotional activities and revenue goals.
  • Analyzed market trends to identify new opportunities for growth, driving the expansion into untapped markets.
  • Developed and implemented targeted digital strategy to improve business performance.
  • Do a livestream daily on TikTok.
  • Able to go and fill up Puspakom for new EV-arrival cars.
  • Able to help the service team call customers to schedule car service.
  • Able to create a marketing claim report for the roadshow event and a live report for the livestream.

Content Creator Specialist ( Marketing Specialist)

IBooming Malaysia
01.2025 - 04.2025
  • Four months of contact under popular brands for skincare products, such as Garnier, L'Oréal, and Feali.
  • Boosted brand engagement by creating compelling social media posts and campaigns.
  • Applied current editing and photography tools to tell great stories.
  • Strengthened content through proofreading and editing.
  • Cultivated a loyal following on social media platforms through consistent posting schedules and authentic community engagement strategies.
  • Create content videos and edit videos to post on TikTok every day.
  • Do a content calendar for upcoming videos.
  • Send the daily marketing report to the manager.



Marketing Intern

Carsome Malaysia
12.2024 - 01.2025
  • Intern contract for two weeks at Carsome Malaysia Pj
  • Conducted market research to identify target audiences and optimize marketing efforts.
  • Participated in brainstorming sessions, contributing fresh ideas that led to innovative marketing initiatives.
  • Assisted in creating written, video, and image content for marketing channels.
  • Enhanced social media engagement through regular posting and audience interaction.


Operation Management Customer Service

Radiant Collection Sdn Bhd
06.2024 - 12.2024
  • Company Overview: Company specializing in customer service within the e-commerce sector.
  • Replied to customer inquiries regarding product damage and delivery due dates.
  • Addressed courier-related issues and provided reports to management.
  • Managed customer service live chat across multiple platforms.

Live Moderator / Live Host / Videographer Editor

Seahub Media Sdn Bhd
01.2023 - 05.2023
  • Company Overview: Company focused on e-commerce and livestreaming platforms.
  • Managed and tracked livestream channels using OBS Studio.
  • Initiated and oversaw live sessions on TikTok.
  • Customised session backgrounds with Canva and managed product presentations.
  • Developed giveaways and voucher promotions to enhance audience engagement.

Sales Executive

British American Tobacco (BAT)
07.2021 - 12.2022
  • Company Overview: Leading company in the tobacco industry.
  • Conducted sales calls through the Ivy system to achieve sales targets.
  • Executed upselling strategies based on customer needs.
  • Managed inbound calls and processed orders via WhatsApp.

Debt Collection Representative

Techno Mech(M) Sdn Bhd
08.2018 - 05.2021
  • Company Overview: Outsourced company under Tenaga Nasional Berhad.
  • Facilitated payment arrangements and updated account details.
  • Made up to 150 calls per day to meet performance targets.
  • Supported various roles during the COVID-19 pandemic.

OSEC/CMC/SR Customer Support

Techno Mech(M) Sdn Bhd
08.2018 - 05.2021
  • Responded to inquiries regarding electricity bills and troubleshoot issues.
  • Managed emergency and breakdown calls.
  • Handled customer interactions in the MyTNB Apps live chat and email support.

Customer Service Associate

TGV Sunway Putra
01.2018 - 06.2019
  • Company Overview: A well-known cinema provider.
  • Managed operations at the candy bar and ensured product availability.
  • Served food and beverages maintaining quality standards.
  • Assisted customers as a Floor Assistant during screenings.

Education

Diploma - Management

Open University College
01.2024

Skills

  • Effective Communication

  • Adaptability and Flexibility

  • Problem-Solving

Websites

Accomplishments

  • Livestream Management Success: Successfully managed over 500 livestream sessions.
  • Customer Satisfaction Increase: Increased customer satisfaction ratings by 20%.
  • Communication Efficiency: Reduced response time by 30%.
  • Sales Target Achievement: Exceeded sales targets by 15%.

Timeline

Marketing Executive

Proton
04.2025 - Current

Content Creator Specialist ( Marketing Specialist)

IBooming Malaysia
01.2025 - 04.2025

Marketing Intern

Carsome Malaysia
12.2024 - 01.2025

Operation Management Customer Service

Radiant Collection Sdn Bhd
06.2024 - 12.2024

Live Moderator / Live Host / Videographer Editor

Seahub Media Sdn Bhd
01.2023 - 05.2023

Sales Executive

British American Tobacco (BAT)
07.2021 - 12.2022

Debt Collection Representative

Techno Mech(M) Sdn Bhd
08.2018 - 05.2021

OSEC/CMC/SR Customer Support

Techno Mech(M) Sdn Bhd
08.2018 - 05.2021

Customer Service Associate

TGV Sunway Putra
01.2018 - 06.2019

Diploma - Management

Open University College

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