Mavelina Daidi
Revenue Manager
Kota Kinabalu,12
Summary
Knowledgeable Revenue Mamagement with strong foundation in revenue management strategies and history of optimizing pricing and inventory controls. Proven ability to enhance profitability through strategic analysis and effective decision-making. Demonstrated expertise in forecasting and data-driven insights.
Overview
24
24
years of professional experience
2
2
Languages
Work History
Revenue Manager
Le Meridien Hotel Kota Kinabalu
06.2015 - Current
- Incorporated customer feedback into pricing strategy adjustments, enhancing overall guest satisfaction while maximizing revenues.
- Managed reservations systems effectively, optimizing stay patterns to increase room occupancy rates.
- Develop and implement pricing strategies to maximize RevPAR and GOP.
- Manage room inventory and availability across all distribution channels (OTAs, brand.com, GDS, etc.).
- Analyze market trends, competitive performance, and historical data to produce accurate forecasts.
- Prepare and present daily, weekly, and monthly performance reports. Lead revenue meetings and guide the commercial team with strategic insights.
- Monitor and optimize channel performance, including cost of acquisition.
- Collaborate with Sales, Marketing, Reservations, and Operations to align strategies.
- Maintain data integrity across PMS, and RMS systems.
- Identify new revenue opportunities, including upselling and ancillary revenue.
Reservations Manager
Le Meridien Hotel Kota Kinabalu
Kota Kinabalu, Sabah
12.2011 - 06.2015
- Led cross-functional projects aimed at streamlining communication between departments involved in the guest booking journey.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Developed policies and procedures for the reservations department, ensuring consistency and adherence to brand standards.
- Created rate plans and worked with revenue manager to boost occupancy and average achieved room rate.
Reservations Manager
Novotel 1Borneo Kota Kinabalu
Kota Kinabalu, Sabah
07.2009 - 12.2011
- Consulted with central reservations to discuss new rate plans and promotions.
- Enhanced customer satisfaction by efficiently managing reservations and providing exceptional service.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Developed policies and procedures for the reservations department, ensuring consistency and adherence to brand standards.
- Monitored inventory levels across multiple booking channels, preventing overbooking incidents and maximizing room revenue opportunities.
- Conducted regular audits of reservation records, maintaining accuracy and reducing discrepancies.
- Managed team of reservation agents, ensuring high-quality service and accurate bookings.
- Spoke with local travel agents to arrange discounted hotel offers to improve booking levels.
- Adjusted sales strategies to changing conditions, such as increased local competition and decreased industry rates.
Reservation Agent
Shangri-La's Rasa Ria Resort & Spa
Tuaran, Sabah
04.2002 - 07.2009
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Boosted revenue with upselling additional services such as room upgrades, meal plans, and special event bookings.
Education
Business Management
Asian Tourism Institute
Sabah 04.2001 -
Skills
Microsoft Excel proficiency
Pricing strategy
Audit coordination
Budgeting and planning
Data-driven decision making
Competitor analysis
Customer segmentation
Regulatory compliance
Business intelligence
Revenue reporting
Revenue growth planning
Demand management
Month-end closing support
Strategic forecasting
Sales channel optimization
Yield management
Camping, Hiking, Jogging
I enjoy outdoor activities as a way to stay active and unwind. I’ve gone on a few hiking trips, mostly on nature trails and moderate climbs, I love being surrounded by nature. I’ve done some casual camping, mainly with family and friends, and I’ve recently started jogging again to stay fit and clear my mind. While I’m not an expert camper or hiker, I truly enjoy the adventure and physical challenge they bring
Timeline
Revenue Manager
Le Meridien Hotel Kota Kinabalu
06.2015 - Current
Reservations Manager
Le Meridien Hotel Kota Kinabalu
12.2011 - 06.2015
Reservations Manager
Novotel 1Borneo Kota Kinabalu
07.2009 - 12.2011
Reservation Agent
Shangri-La's Rasa Ria Resort & Spa
04.2002 - 07.2009
Business Management
Asian Tourism Institute
04.2001 -