MAULUDA AKTER
Freelancer
Kuala Lumpur
Summary
Dynamic professional with a proven track record in customer service and sales, notably at Crate, where I excelled in reducing call times and driving sales through effective problem-solving and suggestive selling. Skilled in CRM systems and communication, I consistently enhance customer satisfaction and loyalty. My ability to multitask and assess customer needs has resulted in significant achievements in fast-paced environments.
Overview
11
11
years of professional experience
3
3
Languages
Work History
Sales Associate & Customer Service Executive
Crate
01.2021 - Current
- Taking order from customer
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Described product and service details to customers to provide information on benefits and advantages.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Customer Service Representative
Malaysian Business Link
03.2018 - 12.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Casting Director
Karkhana Production
03.2014 - 01.2017
- Secured top talent for productions by building strong relationships with agents, managers, and acting coaches.
- Negotiated contracts with talent representatives, balancing budget constraints with securing desired actors for projects.
- Coordinated callback sessions seamlessly when additional meetings or auditions were required to finalize casting choices.
- Developed comprehensive character breakdowns to communicate casting requirements clearly to potential candidates and talent representatives.
Education
Agriculture
AGRICULTURE TRAINING INSTITUTE,DHAKA
DHAKA BANGLADESH 04.2001 -
Skills
Independence thinker
Communication Skills
Customer needs assessment
Multi-tasking strength
Management skill
CRM system & office software
Order processing
Timeline
Sales Associate & Customer Service Executive
Crate
01.2021 - Current
Customer Service Representative
Malaysian Business Link
03.2018 - 12.2020
Casting Director
Karkhana Production
03.2014 - 01.2017
Agriculture
AGRICULTURE TRAINING INSTITUTE,DHAKA
04.2001 -