Summary
Overview
Work History
Education
Skills
Timeline
Generic
MAULUDA AKTER

MAULUDA AKTER

Freelancer
Kuala Lumpur

Summary

Dynamic professional with a proven track record in customer service and sales, notably at Crate, where I excelled in reducing call times and driving sales through effective problem-solving and suggestive selling. Skilled in CRM systems and communication, I consistently enhance customer satisfaction and loyalty. My ability to multitask and assess customer needs has resulted in significant achievements in fast-paced environments.

Overview

11
11
years of professional experience
3
3
Languages

Work History

Sales Associate & Customer Service Executive

Crate
01.2021 - Current
  • Taking order from customer
  • Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
  • Described product and service details to customers to provide information on benefits and advantages.
  • Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
  • Built relationships with customers to encourage repeat business.
  • Solved customer challenges by offering relevant products and services.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.

Customer Service Representative

Malaysian Business Link
03.2018 - 12.2020
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.


Casting Director

Karkhana Production
03.2014 - 01.2017
  • Secured top talent for productions by building strong relationships with agents, managers, and acting coaches.
  • Negotiated contracts with talent representatives, balancing budget constraints with securing desired actors for projects.
  • Coordinated callback sessions seamlessly when additional meetings or auditions were required to finalize casting choices.
  • Developed comprehensive character breakdowns to communicate casting requirements clearly to potential candidates and talent representatives.

Education

Agriculture

AGRICULTURE TRAINING INSTITUTE,DHAKA
DHAKA BANGLADESH
04.2001 -

Skills

Independence thinker

Timeline

Sales Associate & Customer Service Executive

Crate
01.2021 - Current

Customer Service Representative

Malaysian Business Link
03.2018 - 12.2020

Casting Director

Karkhana Production
03.2014 - 01.2017

Agriculture

AGRICULTURE TRAINING INSTITUTE,DHAKA
04.2001 -
MAULUDA AKTERFreelancer