Summary
Overview
Work History
Education
Skills
Timeline
StoreManager
MAT ZAIN MAT NOR

MAT ZAIN MAT NOR

Store Manager
No 15-3B,Jln Desa Serdang 1,Desa Serdang,Seri Kembangan, Selangor

Summary

Dynamic leader with a proven track record at MyMydin SDN BHD, enhancing operational efficiency and customer satisfaction. Expert in strategic planning and inventory management, coupled with exceptional staff training and development skills. Achieved significant cost reductions and maximized profitability through innovative strategies and meticulous performance evaluations.

Overview

18
18
years of professional experience

Work History

Store Manager

Segi Cash & Carry Sdn Bhd
12.2020 - 10.2024
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and Completed all daily hygiene processes and store cleanliness
  • Managed inventory control, cash collection control, cash pickup and store opening and closing procedures.
  • Assisted with hiring, training and mentoring new staff members.
  • Completed point of sale opening and closing procedures.Pop card in correct pricing, promotion done in timeframe.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maximized sales and minimized shrinkage through following all guidelines and handling process.also ensured all stock in full,fresh and forwarding.staff to provide excellent customer service and adherence to standard practices.

Area Manager of Operations

MyMydin SDN BHD
01.2007 - 10.2020


  • Reduced operational costs with thorough budget analysis and strategic resource allocation.
  • Developed strong relationships with supplier, negotiating favourable prices for goods and stocks
  • Facilitated communication between departments, resolving conflicts, and streamlining processes for better collaboration.
  • Enhanced customer satisfaction by addressing concerns promptly and implementing process improvements.
  • Optimized staff scheduling by analyzing workload requirements, reducing labor costs without sacrificing service quality or employee satisfaction.
  • Collaborated with upper management on strategic planning initiatives, aligning departmental objectives with overall company goals.
  • Conducted regular audits of facility operations to ensure compliance with industry regulations and company policies.
  • Improved employee productivity through effective training programs and performance evaluations.
  • Increased overall efficiency by identifying areas for improvement and implementing best practices.
  • Monitored daily operations closely, proactively addressing any potential issues before they escalated into larger problems.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Developed processes to save on costs and prevent losses.
  • Traveled to over Number locations per week to manage each store and perform reviews of individual managers and employees.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.

Education

Certificate - Re -Bar Technology

Institute Latihan Perindustrian
Prai,Pulau Pinang
06.1982

STPM - Science Stream

Sek Men Clifford
Kuala Lipis Pahang
10.1980

Skills

Opening and closing procedures

Timeline

Store Manager

Segi Cash & Carry Sdn Bhd
12.2020 - 10.2024

Area Manager of Operations

MyMydin SDN BHD
01.2007 - 10.2020

Certificate - Re -Bar Technology

Institute Latihan Perindustrian

STPM - Science Stream

Sek Men Clifford

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MAT ZAIN MAT NORStore Manager