MAT ZAIN MAT NOR
Store Manager
No 15-3B,Jln Desa Serdang 1,Desa Serdang,Seri Kembangan, Selangor
Summary
Dynamic leader with a proven track record at MyMydin SDN BHD, enhancing operational efficiency and customer satisfaction. Expert in strategic planning and inventory management, coupled with exceptional staff training and development skills. Achieved significant cost reductions and maximized profitability through innovative strategies and meticulous performance evaluations.
Overview
18
18
years of professional experience
Work History
Store Manager
Segi Cash & Carry Sdn Bhd
12.2020 - 10.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and Completed all daily hygiene processes and store cleanliness
- Managed inventory control, cash collection control, cash pickup and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.Pop card in correct pricing, promotion done in timeframe.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales and minimized shrinkage through following all guidelines and handling process.also ensured all stock in full,fresh and forwarding.staff to provide excellent customer service and adherence to standard practices.
Area Manager of Operations
MyMydin SDN BHD
01.2007 - 10.2020
- Reduced operational costs with thorough budget analysis and strategic resource allocation.
- Developed strong relationships with supplier, negotiating favourable prices for goods and stocks
- Facilitated communication between departments, resolving conflicts, and streamlining processes for better collaboration.
- Enhanced customer satisfaction by addressing concerns promptly and implementing process improvements.
- Optimized staff scheduling by analyzing workload requirements, reducing labor costs without sacrificing service quality or employee satisfaction.
- Collaborated with upper management on strategic planning initiatives, aligning departmental objectives with overall company goals.
- Conducted regular audits of facility operations to ensure compliance with industry regulations and company policies.
- Improved employee productivity through effective training programs and performance evaluations.
- Increased overall efficiency by identifying areas for improvement and implementing best practices.
- Monitored daily operations closely, proactively addressing any potential issues before they escalated into larger problems.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Developed processes to save on costs and prevent losses.
- Traveled to over Number locations per week to manage each store and perform reviews of individual managers and employees.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Education
Certificate - Re -Bar Technology
Institute Latihan Perindustrian
Prai,Pulau Pinang06.1982
STPM - Science Stream
Sek Men Clifford
Kuala Lipis Pahang10.1980
Skills
Opening and closing procedures
Strategic thinker
Staff training and development
Merchandising
Training and mentoring
POS systems
Systems and software programs
Goals and performance
Operations
Store displays
Order management
Accurate money handling
Staff Management
Customer Response
Maximizing profitability
Product and service sales
Recruitment
Employee reviews
Inventory management
Employee scheduling
Coaching and mentoring
Staff training/development
Scheduling
Timeline
Store Manager
Segi Cash & Carry Sdn Bhd
12.2020 - 10.2024
Area Manager of Operations
MyMydin SDN BHD
01.2007 - 10.2020
Certificate - Re -Bar Technology
Institute Latihan Perindustrian
STPM - Science Stream
Sek Men Clifford