MATHEN VIVEGANTH
KUALA LUMPUR,MALAYSIA
Summary
Dedicated professional with expertise in Microsoft Office Suite and computer proficiency, complemented by strong customer service and critical thinking skills. Proven ability in active listening, data entry, and relationship building, facilitating effective problem resolution and enhancing product knowledge. Committed to team development and continuous improvement, aiming to leverage skills for career advancement in a dynamic environment.
Overview
3
3
Languages
8
8
years of professional experience
Work History
Customer Service Representative
Telicontinent SDN BHD
03.2026 - 10.2026
- Guided customers through product information, order status, and service requests.
- Maintained clear communication with customers during issue handling and follow-up.
- Escalated complex cases to supervisors and internal teams for further action.
Customer Service Representative
TRANSCOSMOS MALAYSIA SDN. BHD.
01.2023 - 01.2024
- Conducted follow-up calls to assess resolution effectiveness, enhancing customer retention.
- Handled escalated calls, achieving satisfactory resolutions that benefited customers and the company.
- Improved resolution time with effective problem-solving for customer complaints.
- Improved resolution time through effective problem-solving for customer complaints, increasing customer satisfaction.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Customer Service Representative
Startek (FKA - Aegis BPO Malaysia Sdn Bhd)
01.2022 - 01.2023
- Resolved customer inquiries through effective communication, enhancing customer satisfaction and loyalty.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to streamline support processes, enhancing customer service delivery.
- Managed high-stress situations, maintaining professionalism while effectively resolving disputes and ensuring customer satisfaction.
- Resolved customer complaints with empathy, fostering customer loyalty and encouraging repeat business.
Senior Waiter
BLUEFIRE (MALAYSIA) SDN. BHD.
01.2019 - 01.2021
- Guided guests in menu selections and dining preferences to enhance their dining experience.
- Assisted guests with menu selections and dining preferences.
- Engaged with guests to gather feedback and improve service quality.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgement and commitment to service.
- Collaborated with kitchen staff to ensure accurate order delivery.
- Interacted with guests to collect feedback, using insights to refine service quality.
- Supported team members in achieving daily operational goals.
- Resolved customer complaints with professionalism, ensuring satisfaction through effective communication and commitment to service.
Education
Sijil Pelajaran Malaysia - SPM
SMK LA SALLE SENTUL
Skills
- Microsoft Office Suite
- Computer proficiency
- Customer service
- Critical thinking
- Active listening
- Data entry
- Relationship building
- Problem resolution
- Product knowledge
- Team development
Reference
- Ms.Loshini, Team Lead, 6016-343 4464
- Mr.Azhar, Project Trainer, 6017-365 2204
Languages
English
Intermediate
B1
Malay
Intermediate
B1
Tamil
Intermediate
B1
Timeline
Customer Service Representative
Telicontinent SDN BHD
03.2026 - 10.2026
Customer Service Representative
TRANSCOSMOS MALAYSIA SDN. BHD.
01.2023 - 01.2024
Customer Service Representative
Startek (FKA - Aegis BPO Malaysia Sdn Bhd)
01.2022 - 01.2023
Senior Waiter
BLUEFIRE (MALAYSIA) SDN. BHD.
01.2019 - 01.2021
Sijil Pelajaran Malaysia - SPM
SMK LA SALLE SENTUL