MATHANKUMAR RAJA
Klang, Selangor
Summary
I am always eager to try new things and embrace challenges with discipline and confidence. As a goal-oriented and hardworking individual, I am committed to completing tasks earnestly and to the best of my ability. I take pride in being a motivator and strive to inspire others while staying focused on my own objectives. I am able to work effectively both independently and as part of a team, offering strong cooperation and collaboration skills to ensure team success.
Overview
7
7
years of professional experience
Work History
FORWARDING SUPERVISOR
Sankyu (M) Sdn Bhd
04.2023 - Current
- Coordinate and manage all aspects of the shipment process, including booking, documentation, and customs clearance.
- Communicate effectively with clients, suppliers, and carriers to ensure smooth and timely delivery of goods.
- Arrange transportation and logistics services, such as trucking and shipping, to meet the specific needs of each shipment.
- Prepare and process necessary shipping and customs documents, including bills of lading, commercial invoices, and export/import documentation.
- Track and monitor shipments to ensure on-time delivery and proactively resolve any issues or delays that may arise.
- Provide exceptional customer service by promptly addressing any inquiries or concerns from clients and maintaining strong relationships with key stakeholders.
- Optimize shipping routes and methods to minimize costs and improve efficiency.
- Stay updated on industry trends, regulations, and best practices to continuously improve the freight forwarding process.
- Collaborate with other members of the logistics team to streamline operations and improve overall supply chain performance.
- Attention to detail to ensure accurate documentation and compliance with customs regulations.
- Reporting back to clients, keeping them up-to-date with the progress of goods.
CUSTOMER SERVICE EXECUTIVE (Shopee)
Daythree
08.2022 - 03.2023
- Respond to customer queries in a timely and accurate way, via chat
- Identify seller needs and help customers use specific features
- Monitor seller complaints on social media and reach out to provide assistance
- Manage large amounts of email inquiries and backlogs cases
- Communicates with other departments to answer seller inquiries, solve their problems and fulfill their needs
- Utilizing software, databases, scripts, and tools appropriately.
- Taking part in training and other learning opportunities to expand knowledge of the company and position.
- Communicating and coordinating with colleagues as necessary.
CUSTOMER SERVICE EXECUTIVE (LAZADA)
Daythree
01.2022 - 06.2022
- Entering customer and account data from source documents within time limits
- Compiling, verifying the accuracy, and sorting information to prepare source data for computer entry
- Reviewing data for deficiencies or errors, correcting any incompatibilities, and checking output
- Research and obtain further information for incomplete documents
- Apply data program techniques and procedures
- Generate reports, store completed work in designated locations, and perform backup operations
- Comply with data integrity and security policies
CUSTOMER SERVICE EXECUTIVE (TOUCH 'N GO EWALLET PROJECT)
Daythree
11.2019 - 12.2021
- Manage large amounts of inbound and outbound calls
- Greet customers warmly and as certain problem or reason for calling
- Manage large amounts of email inquiries
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure the resolution
- Provide accurate, valid, and complete information by using the right methods/tools
- Keep records of customer interactions, process customer accounts, and file documents
- Responding promptly to customer inquiries
- Acknowledging and resolving customer complaints
- Knowing our products inside and out so that you can answer questions
- Keeping records of customer interactions, transactions, comments, and complaints
- Ensure customer satisfaction and provide professional customer support
- Resolve customer complaints via phone, email, and FB chat
- Strong phone contact handling skills and active listening ability to multitask, prioritize and manage time effectively
CUSTOMER SERVICE EXECUTIVE (AIRASIA PROJECT)
Aegis BPO
11.2018 - 06.2019
- Manage large amounts of inbound and outbound calls
- Greet customers warmly and ascertain the problem or reason for calling
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure the resolution
- Resolve customer’s complaints via phone
- Sell products and services
- Inform customers of deals and promotions
JUNIOR INVESTIGATION ASSISTANT
City-Link Express
05.2018 - 11.2018
- Investigate lost and damaged shipment
- Handle outbound calls from the sender
- Handle lost and damaged reports
- Handle calls or emails from the HQ department
- Outstanding organizational and investigative abilities
- Keep files of goods shipped and received by preparing regular shipping and receiving reports for managers
- Send lost and damaged reports to the HQ department
Education
Diploma - Mechatronic Engineering
Kolej WIT
Port Klang, Selangor, Malaysia12.2016
Certificate - Mechatronic
Kolej WIT
Port Klang, Selangor, Malaysia06.2014
Sijil Kemahiran Malaysia -
Kolej WIT
Port Klang, Selangor, Malaysia12.2012
Sijil Pelajaran Malaysia -
SMK Kampung Jawa
Klang, Selangor, Malaysia12.2009
Skills
- Computer Literate
- Active listening
Languages
English
Advanced (C1)
Malay
Advanced (C1)
Tamil
Advanced (C1)
Timeline
FORWARDING SUPERVISOR
Sankyu (M) Sdn Bhd
04.2023 - Current
CUSTOMER SERVICE EXECUTIVE (Shopee)
Daythree
08.2022 - 03.2023
CUSTOMER SERVICE EXECUTIVE (LAZADA)
Daythree
01.2022 - 06.2022
CUSTOMER SERVICE EXECUTIVE (TOUCH 'N GO EWALLET PROJECT)
Daythree
11.2019 - 12.2021
CUSTOMER SERVICE EXECUTIVE (AIRASIA PROJECT)
Aegis BPO
11.2018 - 06.2019
JUNIOR INVESTIGATION ASSISTANT
City-Link Express
05.2018 - 11.2018
Diploma - Mechatronic Engineering
Kolej WIT
Certificate - Mechatronic
Kolej WIT
Sijil Kemahiran Malaysia -
Kolej WIT
Sijil Pelajaran Malaysia -
SMK Kampung Jawa
References
- Saranya (HR Admin) - 0331763633 (Ext 137), Sankyu (M) Sdn Bhd
- Karen (HR Admin - 0331763633 (Ext 136), Sankyu (M) Sdn Bhd
- Geevaraj (TL) - 0331763633, Sankyu (M) Sdn Bhd
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