Mathan Selvakumar
KUALA LUMPUR
Summary
Resourceful Leader experienced in scheduling, staff training, and process improvements. Developed effective strategies through collaboration with sales teams and analysis of market trends. Focused on enhancing employee engagement and customer relationships to drive organizational success.
Overview
14
14
years of professional experience
Work History
Retail Assistant Store Manager
Maxis Broadband Sdn Bhd
KUALA LUMPUR, MALAYSIA
05.2017 - Current
- Served as second in command, deputizing for the Head of Maxis Centre (HoMC) in their absence to maintain branch operations.
- Lead, supervise, and develop a team of 25 staff, providing coaching, mentoring, and performance management to cultivate a high performing and customer-focused workforce
- Oversee daily branch operations, ensuring excellence in cash handling, inventory control, floor management, and visual merchandising while maintaining high operational standards
- Drive operational excellence by delivering a seamless customer journey, ensuring timely issue resolution and promoting the adoption of self-service channels
- Enhance the in-store customer experience by analyzing customer traffic patterns and implementing effective workforce scheduling to optimize service levels and operational efficiency
- Manage and monitor 10 KPIs, tracking branch performance and implementing improvement initiatives to achieve operational and business targets
- Ensure strict compliance with company policies, regulatory requirements, and standard operating procedures to maintain quality, operational integrity, and risk controls.
Telesales Executive
SCICOM (MSC) BERHAD (597426-H)
KUALA LUMPUR, MALAYSIA
11.2015 - 11.2016
- Identified needs of customers promptly and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Maintained updated knowledge through continuing education and advanced training.
Senior Waiter
T.G.I. FRIDAY'S
SELANGOR, MALAYSIA
04.2012 - 08.2015
- Coordinated with kitchen staff to fulfill guest orders accurately.
- Managed table assignments and ensured timely service for guests.
- Handled guest inquiries and resolved issues promptly to enhance experience.
- Trained new staff on menu details and service standards.
- Handled payment transactions efficiently and accurately.
Education
Associate of Arts - Graphic Design
INTI International College
Subang Jaya, Selangor09-2016
High School Diploma -
SMK Puchong Utama (1)
Puchong, Selangor01-2012
Skills
- Customer management
- Inventory management
- Training and Development
- Goal Focused
- Time Management
- Accountability & Ownership
- Transformational Leadership
- EQ & Coaching-Powered Leadership
- Influencing Others
- Proactive Attitude
Languages
English
Native
Native
Malay
Upper Intermediate (B2)
B2
Tamil
Upper Intermediate (B2)
B2
Timeline
Retail Assistant Store Manager
Maxis Broadband Sdn Bhd
05.2017 - Current
Telesales Executive
SCICOM (MSC) BERHAD (597426-H)
11.2015 - 11.2016
Senior Waiter
T.G.I. FRIDAY'S
04.2012 - 08.2015
Associate of Arts - Graphic Design
INTI International College
High School Diploma -
SMK Puchong Utama (1)